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by Dave
Wed Nov 06, 2019 11:28 am
Forum: Suggestions / Feature Requests
Topic: Allow STRIPE for recurring payments and memberships
Replies: 6
Views: 788

Re: Allow STRIPE for recurring payments and memberships

You can find all of the current information about which payment methods are compatible with each feature in the grid on this page: https://www.allprowebtools.com/How-to-Accept-Credit-Card-Payments-through-Your-AllProWebTools/ The information on this page will be updated as new payment features becom...
by Dave
Tue Nov 05, 2019 4:36 pm
Forum: Report a Bug
Topic: Default policy template pages header
Replies: 1
Views: 22

Re: Default policy template pages header

Thanks for reporting this. This will no longer be an issue with future installs. We can remove the header tag by request on any AllProWebTools installations created before today.
by Dave
Mon Oct 28, 2019 3:06 pm
Forum: Report a Bug
Topic: email address valid but showing red x
Replies: 4
Views: 47

Re: email address valid but showing red x

Thanks for reporting this, the email address has been re-activated.
by Dave
Wed Oct 23, 2019 8:29 am
Forum: Report a Bug
Topic: I keep on getting logged out
Replies: 2
Views: 66

Re: I keep on getting logged out

Have you read this information about logins: https://allprowebtools.com/forum/viewtopic.php?f=9&t=4149 If you continue to have an issue, please start a screenshare with our support team so that we can assist you with this issue. Here is a video that will show you how to start a screenshare: EQzy...
by Dave
Tue Oct 22, 2019 12:06 pm
Forum: Help / How to use AllProWebTools
Topic: Unable to verify email
Replies: 7
Views: 1579

Re: Unable to verify email

There is no need to click the button that says "Verify Email Addresses" - this button is used to send a special email to each of the users on your account (if they are using email addresses such as gmail, yahoo, etc that are not on your company URL) so that their individual non-company ema...
by Dave
Tue Oct 22, 2019 11:56 am
Forum: Help / How to use AllProWebTools
Topic: PayPal double charge
Replies: 2
Views: 33

Re: PayPal double charge

Great question. Since both payments are showing in AllProWebTools and causing the amount paid to be double - you should void from inside AllProWebTools.
by Dave
Tue Oct 22, 2019 8:35 am
Forum: Help / How to use AllProWebTools
Topic: Unable to verify email
Replies: 7
Views: 1579

Re: Unable to verify email

Different DNS providers can take different amounts of time to process your changes. We got a notification that your DNS records became available at 4:23pm MST on 10/21/2019. This means that you should now be able to verify your DNS in the AllProWebTools account.
by Dave
Wed Oct 16, 2019 3:47 pm
Forum: Suggestions / Feature Requests
Topic: Special Shipping Requests
Replies: 3
Views: 162

Re: Special Shipping Requests

That is because you are using version 5.1, information on the 5.2 release can be found here: viewforum.php?f=5
by Dave
Thu Oct 03, 2019 3:30 pm
Forum: Help / How to use AllProWebTools
Topic: View Date that someone joined a campaign
Replies: 22
Views: 760

Re: View Date that someone joined a campaign

This feature can be found on the main menu at: Reports -> Contacts -> Campaign Members in version 5.2
by Dave
Thu Oct 03, 2019 2:45 pm
Forum: Report a Bug
Topic: Scheduled text messages repeatedly sent out
Replies: 2
Views: 118

Re: Scheduled text messages repeatedly sent out

After working with Phone.com, we have implemented a solution to this issue. We have simulated running over 500 text messages in a scheduled text message and the process completed successfully with only one message sent to each phone number. We ask that any AllProWebTools user who is planning to send...
by Dave
Thu Oct 03, 2019 1:49 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.3 (Expected 4-01-2020)
Replies: 0
Views: 121

AllProWebTools Version 5.3 (Expected 4-01-2020)

Base Package ⋅ Who else works here (requested by Chrissanne) ⋅ Leadboxes and Contact Forms now have an email reply button in the Workflow Timeline ⋅ Drag & drop sortable menubar ⋅ Per user timezone override ⋅ Billing address for APWT bills - loc...
by Dave
Thu Oct 03, 2019 12:42 pm
Forum: Report a Bug
Topic: Scheduled text messages repeatedly sent out
Replies: 2
Views: 118

Re: Scheduled text messages repeatedly sent out

We have just completed a call with Phone.com engineers. They are looking into the issue and we are awaiting their response.
by Dave
Thu Oct 03, 2019 11:10 am
Forum: Report a Bug
Topic: Scheduled text messages repeatedly sent out
Replies: 2
Views: 118

Scheduled text messages repeatedly sent out

On 10/2/2019 at 9:50pm EST an issue was brought to our attention concerning scheduled text messages being repeatedly sent out from specific AllProWebTools accounts. Investigation into this matter by our programming team found that this issue was only affecting scheduled text messages to over 500 con...
by Dave
Tue Oct 01, 2019 4:10 pm
Forum: Report a Bug
Topic: Iris verification??
Replies: 2
Views: 107

Re: Iris verification??

We do not have any information about this. It would help to see a picture of the screen with the error message on it. This could be coming from a software that is installed on your customer's computer. You may suggest that they try their purchase from a different computer to see if they still have a...
by Dave
Tue Oct 01, 2019 3:42 pm
Forum: Help / How to use AllProWebTools
Topic: Changes in Authorize.Net
Replies: 2
Views: 116

Re: Changes in Authorize.Net

In order to process credit cards online, you will need: a "Shopping Cart Solution" (AllProWebTools) which connects through a "Payment Gateway" (Authorize.net) which sends payment funds through a "Merchant Service Provider" (we recommend TSYS: https://www.allprowebtools....
by Dave
Wed Sep 25, 2019 2:01 pm
Forum: Help / How to use AllProWebTools
Topic: Duplicate Emails Being Sent
Replies: 3
Views: 149

Re: Duplicate Emails Being Sent

Thank you for reporting this, we have resolved this issue on our end. This was an issue affecting only version 5.1.
by Dave
Tue Sep 24, 2019 2:41 pm
Forum: Help / How to use AllProWebTools
Topic: Duplicate Emails Being Sent
Replies: 3
Views: 149

Re: Duplicate Emails Being Sent

Thanks for letting us know!

In order to look into this, we will need your client's support code and a few of the email addresses that were affected.
by Dave
Mon Sep 16, 2019 1:58 pm
Forum: Suggestions / Feature Requests
Topic: Marketing Campaign Results
Replies: 2
Views: 166

Re: Marketing Campaign Results

All email view and click tracking is done on the email level. A simple way to accomplish your goal would be to make a copy of your original email and use the copy in the 2nd campaign. You can make all the copies that you want for FREE! This way, the email will still look the same to the subscriber, ...
by Dave
Mon Sep 16, 2019 1:55 pm
Forum: Suggestions / Feature Requests
Topic: Editing Email Campaigns
Replies: 1
Views: 124

Re: Editing Email Campaigns

You can always add additional emails to the end of a campaign. The problem that occurs if adding an email somewhere in the middle is what to do with the folks who have already signed up and have received the 3rd or 4th email. If you were able to add a new email between the 3rd and 4th, the new email...
by Dave
Mon Sep 16, 2019 1:46 pm
Forum: Help / How to use AllProWebTools
Topic: Custom Thank You Pages for Products
Replies: 2
Views: 171

Re: Custom Thank You Pages for Products

When a product is purchased, you can configure a custom campaign to be sent to the customer. Campaigns can be triggered ONLY to be sent for a specific product or product category. This campaign can include any email that you want. You can also create a coupon that offers a product for free (or half ...
by Dave
Wed Sep 11, 2019 8:40 am
Forum: Help / How to use AllProWebTools
Topic: Cloudflare/captcha/Error 484
Replies: 1
Views: 134

Re: Cloudflare/captcha/Error 484

This typically means that some suspicious activity was detected from the IP address of the person viewing your website. In order to verify that this is a real person accessing your website, a CAPTCHA challenge is presented. This is when the wiggly letters and numbers are given and you are asked to t...
by Dave
Tue Sep 10, 2019 12:35 pm
Forum: Policies / Best Practices
Topic: Providers and Experts - Status Requirements
Replies: 0
Views: 200

Providers and Experts - Status Requirements

In an effort to recognize AllPro Experts and AllPro Providers who continue to provide value and service to the AllProWebTools community, the following adjustments to the AllPro Experts and AllPro Providers program will take effect on November 1 2019: AllPro Experts and AllPro Providers with less tha...
by Dave
Fri Aug 30, 2019 1:01 pm
Forum: Help / How to use AllProWebTools
Topic: Download orders to pdf or excel sheet
Replies: 4
Views: 219

Re: Download orders to pdf or excel sheet

On the "view orders" page, you can click the button that says "show items" - then if you click the check mark next to all of the orders that are NOT "Carrie Underwood + Night Out with "The Girls" Experience" - this will remove all orders that are not "Car...
by Dave
Thu Aug 29, 2019 8:54 am
Forum: Help / How to use AllProWebTools
Topic: Download orders to pdf or excel sheet
Replies: 4
Views: 219

Re: Download orders to pdf or excel sheet

There are a number of ways to see a list of your orders: 1. From the main menu, choose "Store" and then "View Orders". At the top right of this page you will see a button called "Download Orders CSV" - for a PDF download, you can click the other button labeled "Pri...
by Dave
Wed Aug 28, 2019 11:05 am
Forum: Policies / Best Practices
Topic: Double Spacing
Replies: 0
Views: 177

Double Spacing

When writing content in your AllProWebTools (this includes emails, blogs, webpages, email signatures, etc) pressing the "enter" key on your keyboard will result in a "double space" formatting like this: First sentence Second Sentence This is the same in most online editors used f...
by Dave
Mon Aug 26, 2019 9:15 am
Forum: Policies / Best Practices
Topic: Auto Logout
Replies: 0
Views: 168

Auto Logout

AllProWebTools includes the following security features: 1 - Only one user can be logged into one device at a time - so if you login on one computer and then login on your laptop, the computer will be auto-logged out - while the laptop will stay logged in. (this does not apply when using the mobile ...
by Dave
Thu Aug 22, 2019 11:38 am
Forum: Suggestions / Feature Requests
Topic: Attaching Coupons Code to Multiple Products
Replies: 1
Views: 149

Re: Attaching Coupons Code to Multiple Products

Thanks for this! We actually have a plans for a completely new interface for coupon code creation. This will appear in an upcoming release.
by Dave
Thu Aug 22, 2019 11:33 am
Forum: Help / How to use AllProWebTools
Topic: View Date that someone joined a campaign
Replies: 22
Views: 760

Re: View Date that someone joined a campaign

We will look into the possibility of building a report that will show you this information. It will take a week or so to get back to you on this...
by Dave
Sat Aug 17, 2019 11:34 pm
Forum: Report a Bug
Topic: Purchase beyond inventory level
Replies: 5
Views: 273

Re: Purchase beyond inventory level

Here is a blog that provides a detailed explanation of this feature: https://www.allprowebtools.com/Product- ... anagement/

Enjoy!
by Dave
Tue Aug 06, 2019 10:03 am
Forum: Help / How to use AllProWebTools
Topic: How long does a website stay inactive?
Replies: 2
Views: 191

Re: How long does a website stay inactive?

Inactive accounts are permanently deleted after 6 months and can no longer be retrieved.

There is a re-activation fee for all inactive accounts of $40 to cover the cost of storage and re-activation.
by Dave
Thu Aug 01, 2019 3:43 pm
Forum: Report a Bug
Topic: Product Creation Issue
Replies: 6
Views: 2249

Re: Product Creation Issue

Starting with AllProWebTools version 5.1. New products created will now automatically be published and show up on the website.
by Dave
Thu Aug 01, 2019 3:11 pm
Forum: Report a Bug
Topic: Product Creation Issue
Replies: 6
Views: 2249

Re: Product Creation Issue

We could add a message, but do you think it would be better to make it default to automatically being published and not hidden when a new product is added? We can easily add this to version 5.1 which is currently available by request.
by Dave
Wed Jul 31, 2019 8:27 am
Forum: Report a Bug
Topic: Payment processed twice on an order
Replies: 3
Views: 230

Re: Payment processed twice on an order

yes, you can void the extra payment and that will refund the 2nd charge.
by Dave
Tue Jul 30, 2019 9:24 am
Forum: Help / How to use AllProWebTools
Topic: How to edit web page verbiage?
Replies: 2
Views: 206

Re: How to edit web page verbiage?

We have updated your permissions. Please logout and back in and try again.
by Dave
Fri Jul 26, 2019 10:27 am
Forum: Help / How to use AllProWebTools
Topic: Changing Primary Domain Name
Replies: 2
Views: 233

Re: Changing Primary Domain Name

1) How would we go about requesting the domain name change? You should use the AllProWebTools Support Chat to request the name change. 2) When the domain name is changed, will the image links and paths be automatically updated? 3) on that same note, will the hard coded links (hrefs) change automati...
by Dave
Thu Jul 25, 2019 12:44 pm
Forum: Suggestions / Feature Requests
Topic: deleting galleries
Replies: 3
Views: 2413

Re: deleting galleries

This feature has been added to version 5.1 as shown here: viewtopic.php?f=5&t=4050&p=8617
by Dave
Thu Jul 25, 2019 8:54 am
Forum: Suggestions / Feature Requests
Topic: Acquire Leads tool functionality
Replies: 4
Views: 355

Re: Acquire Leads tool functionality

This feature has been added to version 5.1 as shown here: https://allprowebtools.com/forum/viewtopic.php?f=5&t=4050&p=8617 The starting position for your acquire leads map will now be whatever you have set as your user address. You can change your user address by clicking on "settings&q...
by Dave
Mon Jul 15, 2019 12:54 pm
Forum: Report a Bug
Topic: Emails not delivering
Replies: 1
Views: 201

Re: Emails not delivering

Thanks so much for the detailed report, it is very helpful in understanding the issue. Your customer is using bellsouth.net for their emails. As you can see from this link: https://forums.att.com/t5/AT-T-Internet-Email-Security/Requesting-bellsouth-net-blacklist-Removal/td-p/5545471 bellsouth.com ha...
by Dave
Mon Jul 15, 2019 11:03 am
Forum: Suggestions / Feature Requests
Topic: Acquire Leads tool functionality
Replies: 4
Views: 355

Re: Acquire Leads tool functionality

Thanks for the suggestion! We will look into adding this to our next version 5.1 which will be released in a few weeks.
by Dave
Tue Jul 02, 2019 8:49 am
Forum: Help / How to use AllProWebTools
Topic: Billing Name and Address in shopping cart
Replies: 1
Views: 225

Re: Billing Name and Address in shopping cart

All that is needed to verify a credit card charge is the credit card number and the billing zip code. Your shopping cart has been configured to speed up the checkout process and only ask for the information that is necessary to complete the transaction. You may consider adding a message to your webs...
by Dave
Thu Jun 27, 2019 10:49 am
Forum: Help / How to use AllProWebTools
Topic: Email subject line
Replies: 2
Views: 294

Re: Email subject line

This happens when you use a tag like: {FULLNAME}, {FIRST}, or {LAST} to allow users name to be printed. If there is no name on file, there is nothing to be printed. What you can do in this case, is provide an alternative word like "Attention" or "Dear Customer". This will only be...
by Dave
Wed Jun 19, 2019 2:39 pm
Forum: Help / How to use AllProWebTools
Topic: Edit verbiage on review submission page
Replies: 6
Views: 584

Re: Edit verbiage on review submission page

You can change the amount of the discount by going to "settings"->"website" in your console. If you clear out the percentage amount - it will no longer offer a discount.
by Dave
Wed Jun 19, 2019 2:37 pm
Forum: Report a Bug
Topic: Shipping Confirmation contact us link error
Replies: 8
Views: 659

Re: Shipping Confirmation contact us link error

We have updated the "Forgot Password" system email template to match the other system emails.

You can learn how to edit these yourself as described at this link: https://www.allprowebtools.com/System-E ... Web-Pages/
by Dave
Mon Jun 17, 2019 9:43 am
Forum: Report a Bug
Topic: Please make the STATE dropdown in the Create Buyers template longer
Replies: 4
Views: 421

Re: Please make the STATE dropdown in the Create Buyers template longer

Thank you for supplying that support code - it appears that you are using a custom theme that was not designed by AllProWebTools. The theme name is "BlueZenithTheme". It would appear that there is an error in the CSS file of this theme that is causing the state field issue that you are ref...
by Dave
Thu Jun 13, 2019 7:23 am
Forum: Report a Bug
Topic: Timeline Error
Replies: 5
Views: 444

Re: Timeline Error

You can find an explanation of this behavior in this blog: https://www.allprowebtools.com/allprowebtools-blog/

Additional refinements to the Timeline are already planned for future versions.
by Dave
Thu Jun 06, 2019 9:26 am
Forum: Help / How to use AllProWebTools
Topic: Edit verbiage on review submission page
Replies: 6
Views: 584

Re: Edit verbiage on review submission page

This page offers functionality for users to input information, there is no page editor for this - although we can make some adjustments in HTML for you. This can be changed in the HTML template found at settings->administrator then edit the template called "Review Template"
by Dave
Mon Jun 03, 2019 2:27 pm
Forum: Help / How to use AllProWebTools
Topic: Selling My Business - How do I transfer my AllProWebTools account to a new owner?
Replies: 2
Views: 394

Re: Selling My Business - How do I transfer my AllProWebTools account to a new owner?

We will also be available to train the new owner and their staff via screenshare! They can request a training anytime by following the steps in this video:

by Dave
Mon Jun 03, 2019 10:22 am
Forum: Report a Bug
Topic: Save and preview screen on emails
Replies: 1
Views: 167

Re: Save and preview screen on emails

Thanks for notifying us of this issue, this has now been addressed.
by Dave
Thu May 30, 2019 11:19 am
Forum: Suggestions / Feature Requests
Topic: Frictionless Recaptcha
Replies: 3
Views: 390

Re: Frictionless Recaptcha

Thanks for this suggestion. We are already looking into this, but we do not yet have an ETA on this feature.
by Dave
Thu May 23, 2019 10:47 am
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.2 (Expected 11-01-2019)
Replies: 0
Views: 375

AllProWebTools Version 5.2 (Expected 11-01-2019)

Base Package ⋅ Billing email address for AllProwebtools Monthly Billing ⋅ TinyMCE upgraded HTML editor ⋅  Supports Smartphone App: https://allprowebtools.com/forum/viewtopic.php?f=5&t=4160 ⋅  Page Hit Analyser - choose a page to track every hit for troubl...

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