This record has been completely purged as requested.

In the article here: https://www.allprowebtools.com/New-from-AllProWebTools-CRM-Email-Inbox/ Under the heading "FAQ about the CRM Email Inbox" - you will see under the 3rd bullet point the following text: It will ONLY display emails from email addresses that have a contact record in your C...

We have made some adjustments to your security settings. Please run another scan and let us know the new findings.

Reports->Accounting->Sales Reports at the top of the screen you will see a white button that says "Filter Report". Click this button and you will see a number of filtering options. You can set the "Order Status" to "Show only unpaid". Be sure the set the appropriate dat...

Since there are several configurations that may affect your results. We suggest that you process a test transaction and let us know the Support Code and resulting order# from the test transaction. This will allow us to assist you further. You can always perform a test charge by setting authorize.net...

I have just created a test email address on your account and I setup an out of office message by following the instructions found here: https://www.targetintegration.com/how-to-setup-an-out-of-office-reply-on-roundcube/ I then sent a test email to that address from a gmail account and within 10 seco...

You will not find a clear cache button on development sites because AllProWebTools does not cache anything on development sites. Caching may still occur in your web browser, so we recommend that you follow the instructions here: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refre...

Yes, clicking "unsubscribe from all" will do exactly that. This is in accordance with the requirements of the CAN-SPAM act. When a customer "unsubscribes from all" it will not change what tags they have, it just prevents any marketing related emails from being sent out to them. O...

I am not aware of any changes.

Base Package ⋅ Leadboxes and Contact Forms now have an email reply button in the Workflow Timeline ⋅ Drag & drop sortable menubar ⋅ Per user timezone override ⋅ Billing address for APWT bills - located at console4.62/set-billing-information.php ⋅&nbs...

This feature has just been added.

This update is now available.

What would you like to call them?

How about "ticket" and "invoice 1234"?

This is likely caused by a number of CRM records tied to the user by the "Account Manager" field who were all due to be called a while back. You can remove all of the users that are tied to the user by visiting the user's Sales Pipeline. You can get to the Sales Pipeline as shown in this v...

Thank you for reporting this. Your detailed explanation of this issue allowed us to address this right away and a patch has been installed to address this issue for all future orders.

We appreciate your reporting this issue and thank you for providing such detail. We have attempted to reproduce the issue that you have described in the latest versions of Chrome, Firefox, and Edge. We have also attempted to reproduce the issue by both creating a new leadbox and editing an existing ...

This feature is not currently available, but it will be very easy to add so I have added it to be available in our next version release here: viewtopic.php?f=5&t=3916&p=8212#p8212

Yes. You can create a campaign that is triggered by a purchase of a specific product. From the main menu choose "Emails" -> "Manage Campaigns". Here you can create a new campaign, then set the "trigger" to "Product Purchase". You will then see a new dropdown l...

Thanks so much for your suggestions! You should already be able to copy and paste from a word file if you are copying text. If you are trying to copy tables and images from a word doc - that just does not work because word docs do not format in HTML. Here is a video with information on loading custo...

Thanks for reporting this, you should now find Hong Kong in the list of countries.

Transaction 5MG75036FG2586101 $46.80 was recorded by AllProWebTools at: November 26, 2018 4:35 am HST and by PayPal at: November 26, 2018 at 6:34:58 AM PST with no discount Transaction 3SX80003MX188825U $40.80 was recorded by AllProWebTools at: November 26, 2018 4:37 am HST and by PayPal at: Novembe...

Thanks for reporting! This has been addressed for you.

What is the File Size Limit for downloadable products? I have been attempting to add a zip file to a downloadable product many, many times, and the zip file is not uploading. The upload system is limited to 100M, though there are ways to load file that are larger if needed. Is there any way to uplo...

Thanks for reporting this. This issue will be addressed in our next version release here.

The standard unsubscribe message that you see at the bottom of all emails sent out from AllProWebTools was designed to be in compliance with the requirements of the United States Government as specified in the CAN SPAM Act here The physical address information that is included is a requirement of th...

1) Is this how to change a products price? In console go to store>view products>select desired product> and then in the "sale price" field input the new price and click save Yes, this is correct! 2) Will updating the "sale price" field automatically adjust the quantity discounts...

Thanks for reporting this. Let us know when it happens again so that we can compare the 2 examples.

We found a setting in your account that was set to not allow the Autoship feature. We have turned Autoship back on for you.

I have just sent 2 test emails and they worked as expected.

Please let us know the details of any more occurrences of this issue so that we can further track it down.

From the main menu, you will find this under "Store" -> "Shipping Manager". On the right side of the screen you will see a button that says "Set Shipping Text".

I have verified that the card on file was removed. Here is how I did it: 1. log into your Authorize.net account. 2. Click on Customer Information Manager (on the left had menu) 3. Drop down the select box and choose "Customer ID" then type in the Customer ID (the "Buyer ID" in Al...

Yes, just click that button and it should be cleared.

Reply back in the forum here and we will verify that it worked correctly for you.

This just means that there is some HTML in the footer that chrome does not want to show you when you save the page and the page reloads. The page is being saved correctly. There is probably a setting that you can change in your chrome so that you do not see this error any more. Here is an article th...

You have been given special access to upload images with FTP. FTP is incompatiblt with the online image manager. The specific folder that you were using "KINETIQUETTES" had been created by FTP and was not able to be modified (or have anything added to it) unless it was by FTP. To avoid thi...

A patch has just been implemented to address this issue. The patch will now prioritize the coupon entered over the quantity discount. If your customers prefer to use the quantity discount, they must NOT enter the coupon code. If they have already entered the coupon code, they will need to empty the ...

You can view all of our upcoming version releases along with proposed features and changes along with estimated release dates here: https://allprowebtools.com/forum/viewforum.php?f=5 If a feature is not listed, that means that it is in the queue but has not yet been planned for a specific version. Y...

According to your Authorize.net account, the charge failed AND succeeded. You can see the report from Authorize.net below: 40900703543 Captured/Pending Settlement 27-Aug-2018 10:54:50 V XXXX8496 USD 144.15 40900703489 none Voided 27-Aug-2018 10:54:49 V XXXX8496 USD 0.00 40900697689 none Voided 27-Au...

Yes, the invoice template is completely customizable by the AllProWebTools Support team at no charge. You can send an example of how you would like the invoice to look to our Support email address. You can also contact our Screenshare Support for assistance with adjustments. Customizable invoice ema...

Please forward the email that you received to our support email address so that we may look into this further for you.

This error is because your web browser has not yet updated with the changes that were made on our end yesterday. If you hold down the shift key and press the browser refresh button a few times the error message will go away.

The error message, "There is one or more missing or invalid required fields." is a message generated by Authorize.net. By logging into your Authorize.net account, you can view more details as to why this charge did not go through. After logging into your Authorize.net account, click on &qu...

There are actually 2 ways to do this. 1. The preferred method is to turn off the theme for any webpages that you are using as landing pages. This will automatically remove the header, footer, and menubar (navbar). 2. You can choose "Settings" -> "Administrator" from the main menu...

What you are looking for is a Bootstrap Class called "container-fluid". You simply need to change all class references from "container" to "container-fluid". The following video will explain this in more detail:

AllProWebTools provides theme functionality so that you can create website content for different pages that will all have a similar look and feel. They will all share the same fonts, colors, header, and footer. They will also all have a menubar across the top so that website visitors can easily navi...

This issue has now been addressed.

The issue that you have reported has been identified by our Support Team and is apparently only affecting yahoo.com and aol.com email addresses. This is because both of these email companies are controlled by Oath Inc https://en.wikipedia.org/wiki/Oath_Inc. We have contacted Oath Inc and will update...

You can be assured that the system automatically sends out the shipping emails every time. I do understand that it would be handy to see when they open it, so we will try to work that in to a future release.

Thanks for the suggestion!

I have researched each of the examples that you provided and here are the results: buyer 30864 order 38190 - shipped email sent at: 2018-08-06 08:55:17 and customer did not open it buyer 30863 order 38189 - shipped email sent at: 2018-08-06 08:41:01 and customer opened it at: 2018-08-09 16:53:43 buy...

Here are step by step instructions to upload your custom landing pages. Please note that you will need to request and FTP login and password by contacting our Support Team. You will also need to authorize FTP access by following the instructions in this video: VjA4gZLYM2w step 1: Create your project...

Please contact our Support Team via screenshare so that we may assist you further with this. Here is a video that shows you how to start a screenshare: