Thanks so much for the detailed report, it is very helpful in understanding the issue. Your customer is using bellsouth.net for their emails. As you can see from this link: https://forums.att.com/t5/AT-T-Internet-Email-Security/Requesting-bellsouth-net-blacklist-Removal/td-p/5545471 bellsouth.com ha...

Thanks for the suggestion! We will look into adding this to our next version 5.1 which will be released in a few weeks.

The order total has been corrected.

The missing data in order# 45328 has been updated - you should now be able to process the order.

The missing data in order# 45791 (the International order) has been updated - you should now be able to process the order.

I will continue to do research to address the cause of this issue...

Great! Now that the PayPal page is no longer showing an error, we can look into this further for you...

It appears that the PayPal IPN service is currently unavailable. You can login to your PayPal account and see the "Bad Request" error in the PayPal system - I am sure PayPal is working to remedy the situation on their end. Here is how you can see the error: 1 Login to your PayPal account. ...

All that is needed to verify a credit card charge is the credit card number and the billing zip code. Your shopping cart has been configured to speed up the checkout process and only ask for the information that is necessary to complete the transaction. You may consider adding a message to your webs...

This happens when you use a tag like: {FULLNAME}, {FIRST}, or {LAST} to allow users name to be printed. If there is no name on file, there is nothing to be printed. What you can do in this case, is provide an alternative word like "Attention" or "Dear Customer". This will only be...

You can change the amount of the discount by going to "settings"->"website" in your console. If you clear out the percentage amount - it will no longer offer a discount.

We have updated the "Forgot Password" system email template to match the other system emails.

You can learn how to edit these yourself as described at this link: https://www.allprowebtools.com/System-E ... Web-Pages/

Thank you for supplying that support code - it appears that you are using a custom theme that was not designed by AllProWebTools. The theme name is "BlueZenithTheme". It would appear that there is an error in the CSS file of this theme that is causing the state field issue that you are ref...

You can find an explanation of this behavior in this blog: https://www.allprowebtools.com/allprowebtools-blog/

Additional refinements to the Timeline are already planned for future versions.

This page offers functionality for users to input information, there is no page editor for this - although we can make some adjustments in HTML for you. This can be changed in the HTML template found at settings->administrator then edit the template called "Review Template"

We will also be available to train the new owner and their staff via screenshare! They can request a training anytime by following the steps in this video:

Thanks for notifying us of this issue, this has now been addressed.

Thanks for this suggestion. We are already looking into this, but we do not yet have an ETA on this feature.

Base Package ⋅ Who else works here (requested by Chrissanne) ⋅ Leadboxes and Contact Forms now have an email reply button in the Workflow Timeline ⋅ Drag & drop sortable menubar ⋅ Per user timezone override ⋅ Billing address for APWT bills - loc...

Thank you for the additional improvement suggestions! We have updated the system so that starting and ending slashes '/' will automatically be removed when you enter in the Typed URL. We used to automatically downcase all filenames years ago, but we received numerous complaints that our customers wa...

The verbiage that you are referring to can be found by clicking on "settings" on the main menu and then click on "invoicing". From here click on the tab that says "invoice Email" scroll down and you will see the message that you can edit.

Redirects should not be entered with a slash '/' at the end of the Typed URL. We have updated the system to no longer accept slashes at the end of a Typed URL. You should edit the existing redirects and remove the slash at the end of the Typed URL An ending slash on the "Redirect URL" is s...

Thanks for reporting this. This issue has now been addressed, please confirm if it is working for you now.

This will happen if you set your homepage to hidden. You can correct this by logging into your account and choose "Website" and then "My webpages" from the main menu. Now look through the list and find the page labeled "home page" in blue. Click on the "gear" ...

Please try it now and you can also include the question mark.

The field size has been increased to 255 characters for this account - please verify that you can now enter more text.

We will work on the ? issue and let you know when that is available...

We will be happy to look into this for you. Can you please provide the support code for the account that you are currently working on. We would like to add an experimental feature to the account you are working in for you to use.

The verbiage that is in the {ORDER DETAILS} is predetermined by the system and which items were purchased, there is currently no way to edit it. We have updated the "Email Invoice" system email template to match the other system emails. You can learn how to edit these yourself as described...

[tags] leadbox order signup box order sign up box order

You can edit the appearance of your Shipping Confirmation email by choosing "marketing" and then "emails" from the main menu. Scroll through the list of emails and find the one called "[SYSTEM] - Shipping Confirmation Email"/ Click the pencil icon to edit the email and ...

I am sorry, we do not have any experience doing this with Vimeo.

Keywords for SEO purposes have been unused for many years now. You can read more about this on this webpage written by yoast (one of the most respected and utilized SEO services available)

https://yoast.com/meta-keywords/

We have performed a major server upgrade. I will pull all of your settings over within the next few hours and then let you know.

In order to help you further with this, we will need to do a Support Screenshare. Here is a video that will show you how to start a Support Screenshare:

We do not recommend using raw HTML forms as much of the functionality will be lost. This includes dynamic thank you messages, updates when new fields are added, and how the form reacts when a user does not enter all of the info correctly. The most important concern is that your forms may no longer w...

It does appear that you have configured the redirects correctly. You are working in a clone build of a live website for the purpose of creating a new theme to be applied to the live website at a later date. For this reason, the development install that you have will not be fully functional when it c...

You can select the option that says "out of office message"

The test email system has been moved in version 5.0. Previously, many of our users were confused when they would use tokens such as {FIRST} or {LAST} and then send a test email to an email address that was not in the CRM. This resulted in no name coming through in the test email. This will also allo...

This issue has now been addressed in version 5.0. Duplicate opens in a row will only show as a single open. If any other timeline event occurs such as a different email being opened, or a note is added to the CRM, or an invoice is created, etc. A subsequent opened email will be reported once more in...

Yes, we will look into a way of consolidating these into a single notification over the next few days. Until then, you can use the Workflow Timeline filters to show ONLY the notes. The filter looks like a thought bubble.

As of AllProWebTools 5.0 if you send 2 different scheduled emails to the same email address in the same day, your customer will only receive the first email sent. If you schedule 2 (or more) different scheduled emails to the same email address at the exact same hour of the day - your customer will r...

For both Wordpress AND AllProWebTools websites, the leadboxes can be centered by adding a single line to the CSS file as follows:

.custombox0 {
margin: auto;
}


TAGS: center signup box / center signup form / center leadbox / center lead form

The additional functionality that you are requesting would involve quite a bit of changes to the code. We will consider making these adjustments if there are other users who would like to comment on this thread and request that these changes are added.

Thanks for reporting this, we have addressed this issue. Please give it another try and let us know how it works out!

Here is a video that will show you how to do this:

Yes, we are still looking into this issue for you and we will post back here when we have a resolution for you.

Since you have been upgraded to the new version 5.0:

We have been seeing error logs that indicate that your computer keeps trying to use version 4.63 and 5.0 at the same time and that will DEFINITELY cause you problems like this. We recommend clearing your cookies and this should resolve the issue.

The AllProWebTools credit card processing system automatically adds the "0" before any single digit expiration dates before it sends them on to the credit card processing company. If this were not the case, you would most likely be getting many more complaints from your customers attemptin...

This record has been completely purged as requested.

In the article here: https://www.allprowebtools.com/New-from-AllProWebTools-CRM-Email-Inbox/ Under the heading "FAQ about the CRM Email Inbox" - you will see under the 3rd bullet point the following text: It will ONLY display emails from email addresses that have a contact record in your C...

We have made some adjustments to your security settings. Please run another scan and let us know the new findings.

Reports->Accounting->Sales Reports at the top of the screen you will see a white button that says "Filter Report". Click this button and you will see a number of filtering options. You can set the "Order Status" to "Show only unpaid". Be sure the set the appropriate dat...