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by Dave
Tue Apr 23, 2019 9:34 am
Forum: Report a Bug
Topic: redirects not working
Replies: 1
Views: 6

Re: redirects not working

It does appear that you have configured the redirects correctly. You are working in a clone build of a live website for the purpose of creating a new theme to be applied to the live website at a later date. For this reason, the development install that you have will not be fully functional when it c...
by Dave
Wed Apr 17, 2019 12:15 pm
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 8
Views: 1920

Re: webmail auto reply

You can select the option that says "out of office message"
by Dave
Tue Apr 09, 2019 9:40 am
Forum: Report a Bug
Topic: Send Test Email Button is disabled
Replies: 1
Views: 25

Re: Send Test Email Button is disabled

The test email system has been moved in version 5.0. Previously, many of our users were confused when they would use tokens such as {FIRST} or {LAST} and then send a test email to an email address that was not in the CRM. This resulted in no name coming through in the test email. This will also allo...
by Dave
Sat Apr 06, 2019 6:52 pm
Forum: Report a Bug
Topic: Reporting multiple "opened emails" on contact cards
Replies: 4
Views: 53

Re: Reporting multiple "opened emails" on contact cards

This issue has now been addressed in version 5.0. Duplicate opens in a row will only show as a single open. If any other timeline event occurs such as a different email being opened, or a note is added to the CRM, or an invoice is created, etc. A subsequent opened email will be reported once more in...
by Dave
Fri Apr 05, 2019 12:55 pm
Forum: Report a Bug
Topic: Reporting multiple "opened emails" on contact cards
Replies: 4
Views: 53

Re: Reporting multiple "opened emails" on contact cards

Yes, we will look into a way of consolidating these into a single notification over the next few days. Until then, you can use the Workflow Timeline filters to show ONLY the notes. The filter looks like a thought bubble.
by Dave
Tue Apr 02, 2019 1:08 pm
Forum: Policies / Best Practices
Topic: Email System
Replies: 1
Views: 55819

Re: Email System

As of AllProWebTools 5.0 if you send 2 different scheduled emails to the same email address in the same day, your customer will only receive the first email sent. If you schedule 2 (or more) different scheduled emails to the same email address at the exact same hour of the day - your customer will r...
by Dave
Tue Apr 02, 2019 12:55 pm
Forum: Help / How to use AllProWebTools
Topic: Center APWT Sign up box in WordPress
Replies: 2
Views: 63

Re: Center APWT Sign up box in WordPress

For both Wordpress AND AllProWebTools websites, the leadboxes can be centered by adding a single line to the CSS file as follows:

.custombox0 {
margin: auto;
}


TAGS: center signup box / center signup form / center leadbox / center lead form
by Dave
Mon Apr 01, 2019 7:59 pm
Forum: Suggestions / Feature Requests
Topic: Please add customization ability for 'Refer a Friend'
Replies: 2
Views: 59

Re: Please add customization ability for 'Refer a Friend'

The additional functionality that you are requesting would involve quite a bit of changes to the code. We will consider making these adjustments if there are other users who would like to comment on this thread and request that these changes are added.
by Dave
Mon Apr 01, 2019 7:53 pm
Forum: Report a Bug
Topic: Dicitonary term edits not saving
Replies: 5
Views: 103

Re: Dicitonary term edits not saving

Thanks for reporting this, we have addressed this issue. Please give it another try and let us know how it works out!
by Dave
Mon Apr 01, 2019 7:13 pm
Forum: Help / How to use AllProWebTools
Topic: Track Clickable Links Within an Emal
Replies: 1
Views: 52

Re: Track Clickable Links Within an Emal

Here is a video that will show you how to do this:

by Dave
Fri Mar 29, 2019 3:36 pm
Forum: Report a Bug
Topic: Dicitonary term edits not saving
Replies: 5
Views: 103

Re: Dicitonary term edits not saving

Yes, we are still looking into this issue for you and we will post back here when we have a resolution for you.
by Dave
Fri Mar 29, 2019 3:35 pm
Forum: Report a Bug
Topic: Uploading contacts taking abnormally long
Replies: 1
Views: 33

Re: Uploading contacts taking abnormally long

Since you have been upgraded to the new version 5.0:

We have been seeing error logs that indicate that your computer keeps trying to use version 4.63 and 5.0 at the same time and that will DEFINITELY cause you problems like this. We recommend clearing your cookies and this should resolve the issue.
by Dave
Sat Mar 23, 2019 11:28 am
Forum: Report a Bug
Topic: Credit card expiry field
Replies: 1
Views: 45

Re: Credit card expiry field

The AllProWebTools credit card processing system automatically adds the "0" before any single digit expiration dates before it sends them on to the credit card processing company. If this were not the case, you would most likely be getting many more complaints from your customers attemptin...
by Dave
Fri Mar 22, 2019 2:26 pm
Forum: Help / How to use AllProWebTools
Topic: Right to be Forgotten
Replies: 2
Views: 68

Re: Right to be Forgotten

This record has been completely purged as requested.
by Dave
Tue Mar 19, 2019 10:27 am
Forum: Help / How to use AllProWebTools
Topic: Blacklist IP & Incoming Emails UPDATE
Replies: 3
Views: 68

Re: Blacklist IP & Incoming Emails UPDATE

In the article here: https://www.allprowebtools.com/New-from-AllProWebTools-CRM-Email-Inbox/ Under the heading "FAQ about the CRM Email Inbox" - you will see under the 3rd bullet point the following text: It will ONLY display emails from email addresses that have a contact record in your C...
by Dave
Tue Jan 29, 2019 9:31 pm
Forum: Help / How to use AllProWebTools
Topic: PCI Compliance
Replies: 1
Views: 87

Re: PCI Compliance

We have made some adjustments to your security settings. Please run another scan and let us know the new findings.
by Dave
Mon Jan 21, 2019 1:32 pm
Forum: Help / How to use AllProWebTools
Topic: Create A Statement of All Unpaid Invoices for Customer
Replies: 2
Views: 132

Re: Create A Statement of All Unpaid Invoices for Customer

Reports->Accounting->Sales Reports at the top of the screen you will see a white button that says "Filter Report". Click this button and you will see a number of filtering options. You can set the "Order Status" to "Show only unpaid". Be sure the set the appropriate dat...
by Dave
Thu Jan 10, 2019 7:18 pm
Forum: Help / How to use AllProWebTools
Topic: Membership Pricing - one time cost, monthly cost
Replies: 4
Views: 303

Re: Membership Pricing - one time cost, monthly cost

Since there are several configurations that may affect your results. We suggest that you process a test transaction and let us know the Support Code and resulting order# from the test transaction. This will allow us to assist you further. You can always perform a test charge by setting authorize.net...
by Dave
Wed Jan 09, 2019 10:28 am
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 8
Views: 1920

Re: webmail auto reply

I have just created a test email address on your account and I setup an out of office message by following the instructions found here: https://www.targetintegration.com/how-to-setup-an-out-of-office-reply-on-roundcube/ I then sent a test email to that address from a gmail account and within 10 seco...
by Dave
Mon Jan 07, 2019 7:27 pm
Forum: Suggestions / Feature Requests
Topic: Clear cache on development sites
Replies: 1
Views: 122

Re: Clear cache on development sites

You will not find a clear cache button on development sites because AllProWebTools does not cache anything on development sites. Caching may still occur in your web browser, so we recommend that you follow the instructions here: https://www.getfilecloud.com/blog/2015/03/tech-tip-how-to-do-hard-refre...
by Dave
Sat Jan 05, 2019 2:26 pm
Forum: Help / How to use AllProWebTools
Topic: Unsubscribe Page and radio buttons
Replies: 7
Views: 283

Re: Unsubscribe Page and radio buttons

Yes, clicking "unsubscribe from all" will do exactly that. This is in accordance with the requirements of the CAN-SPAM act. When a customer "unsubscribes from all" it will not change what tags they have, it just prevents any marketing related emails from being sent out to them. O...
by Dave
Fri Jan 04, 2019 10:02 am
Forum: Help / How to use AllProWebTools
Topic: webmail auto reply
Replies: 8
Views: 1920

Re: webmail auto reply

I am not aware of any changes.
by Dave
Tue Dec 25, 2018 9:25 pm
Forum: Change Log / Version Plans
Topic: AllProWebTools Version 5.1 (Expected 6-01-2019)
Replies: 0
Views: 251

AllProWebTools Version 5.1 (Expected 6-01-2019)

Base Package ⋅ Leadboxes and Contact Forms now have an email reply button in the Workflow Timeline ⋅ Drag & drop sortable menubar ⋅ Per user timezone override ⋅ Billing address for APWT bills - located at console4.62/set-billing-information.php ⋅&nbs...
by Dave
Tue Dec 25, 2018 8:18 pm
Forum: Suggestions / Feature Requests
Topic: When Going Live, change links in email
Replies: 2
Views: 134

Re: When Going Live, change links in email

This feature has just been added.
by Dave
Thu Dec 20, 2018 12:23 pm
Forum: Help / How to use AllProWebTools
Topic: Change file names for tickets and invoices
Replies: 4
Views: 177

Re: Change file names for tickets and invoices

This update is now available.
by Dave
Thu Dec 20, 2018 11:47 am
Forum: Help / How to use AllProWebTools
Topic: Change file names for tickets and invoices
Replies: 4
Views: 177

Re: Change file names for tickets and invoices

What would you like to call them?

How about "ticket" and "invoice 1234"?
by Dave
Tue Dec 18, 2018 4:42 pm
Forum: Help / How to use AllProWebTools
Topic: Mass deletion of notifications
Replies: 2
Views: 142

Re: Mass deletion of notifications

This is likely caused by a number of CRM records tied to the user by the "Account Manager" field who were all due to be called a while back. You can remove all of the users that are tied to the user by visiting the user's Sales Pipeline. You can get to the Sales Pipeline as shown in this v...
by Dave
Tue Dec 18, 2018 3:05 pm
Forum: Report a Bug
Topic: Alias coupon gave 67% off instead of just 10%
Replies: 1
Views: 115

Re: Alias coupon gave 67% off instead of just 10%

Thank you for reporting this. Your detailed explanation of this issue allowed us to address this right away and a patch has been installed to address this issue for all future orders.
by Dave
Fri Dec 14, 2018 9:49 am
Forum: Report a Bug
Topic: Dynamic Message errors
Replies: 13
Views: 230

Re: Dynamic Message errors

We appreciate your reporting this issue and thank you for providing such detail. We have attempted to reproduce the issue that you have described in the latest versions of Chrome, Firefox, and Edge. We have also attempted to reproduce the issue by both creating a new leadbox and editing an existing ...
by Dave
Thu Dec 13, 2018 11:47 am
Forum: Help / How to use AllProWebTools
Topic: Automatically Expire Ticket Products
Replies: 2
Views: 140

Re: Automatically Expire Ticket Products

This feature is not currently available, but it will be very easy to add so I have added it to be available in our next version release here: viewtopic.php?f=5&t=3916&p=8212#p8212
by Dave
Wed Dec 12, 2018 9:03 am
Forum: Help / How to use AllProWebTools
Topic: Send Campaign depending on Product Variation
Replies: 1
Views: 92

Re: Send Campaign depending on Product Variation

Yes. You can create a campaign that is triggered by a purchase of a specific product. From the main menu choose "Emails" -> "Manage Campaigns". Here you can create a new campaign, then set the "trigger" to "Product Purchase". You will then see a new dropdown l...
by Dave
Wed Dec 05, 2018 11:27 am
Forum: Suggestions / Feature Requests
Topic: features
Replies: 2
Views: 172

Re: features

Thanks so much for your suggestions! You should already be able to copy and paste from a word file if you are copying text. If you are trying to copy tables and images from a word doc - that just does not work because word docs do not format in HTML. Here is a video with information on loading custo...
by Dave
Tue Nov 27, 2018 10:21 am
Forum: Report a Bug
Topic: Hong Kong missing from country list
Replies: 1
Views: 206

Re: Hong Kong missing from country list

Thanks for reporting this, you should now find Hong Kong in the list of countries.
by Dave
Tue Nov 27, 2018 9:49 am
Forum: Report a Bug
Topic: PayPal Order double charged?
Replies: 1
Views: 118

Re: PayPal Order double charged?

Transaction 5MG75036FG2586101 $46.80 was recorded by AllProWebTools at: November 26, 2018 4:35 am HST and by PayPal at: November 26, 2018 at 6:34:58 AM PST with no discount Transaction 3SX80003MX188825U $40.80 was recorded by AllProWebTools at: November 26, 2018 4:37 am HST and by PayPal at: Novembe...
by Dave
Mon Nov 26, 2018 9:17 am
Forum: Report a Bug
Topic: gift message not compatible with emoji
Replies: 1
Views: 160

Re: gift message not compatible with emoji

Thanks for reporting! This has been addressed for you.
by Dave
Fri Nov 16, 2018 10:27 am
Forum: Help / How to use AllProWebTools
Topic: Downloadable products
Replies: 2
Views: 246

Re: Downloadable products

What is the File Size Limit for downloadable products? I have been attempting to add a zip file to a downloadable product many, many times, and the zip file is not uploading. The upload system is limited to 100M, though there are ways to load file that are larger if needed. Is there any way to uplo...
by Dave
Wed Nov 14, 2018 9:36 am
Forum: Report a Bug
Topic: Issue with Media Library - sort by type
Replies: 2
Views: 198

Re: Issue with Media Library - sort by type

Thanks for reporting this. This issue will be addressed in our next version release here.
by Dave
Wed Oct 31, 2018 12:55 pm
Forum: Help / How to use AllProWebTools
Topic: Edit 'Unsubscribe' message
Replies: 5
Views: 273

Re: Edit 'Unsubscribe' message

The standard unsubscribe message that you see at the bottom of all emails sent out from AllProWebTools was designed to be in compliance with the requirements of the United States Government as specified in the CAN SPAM Act here The physical address information that is included is a requirement of th...
by Dave
Tue Oct 30, 2018 10:02 am
Forum: Help / How to use AllProWebTools
Topic: How to edit product prices?
Replies: 1
Views: 139

Re: How to edit product prices?

1) Is this how to change a products price? In console go to store>view products>select desired product> and then in the "sale price" field input the new price and click save Yes, this is correct! 2) Will updating the "sale price" field automatically adjust the quantity discounts...
by Dave
Fri Sep 28, 2018 1:18 pm
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 7
Views: 732

Re: Welcome coupon stacking

Thanks for reporting this. Let us know when it happens again so that we can compare the 2 examples.
by Dave
Mon Sep 24, 2018 7:20 pm
Forum: Help / How to use AllProWebTools
Topic: how to create autoship order?
Replies: 2
Views: 221

Re: how to create autoship order?

We found a setting in your account that was set to not allow the Autoship feature. We have turned Autoship back on for you.
by Dave
Wed Sep 12, 2018 9:16 pm
Forum: Report a Bug
Topic: welcome code for buyer 31414 not working
Replies: 1
Views: 258

Re: welcome code for buyer 31414 not working

I have just sent 2 test emails and they worked as expected.

Please let us know the details of any more occurrences of this issue so that we can further track it down.
by Dave
Wed Sep 12, 2018 8:22 am
Forum: Help / How to use AllProWebTools
Topic: how to edit verbiage in shopping cart checkout
Replies: 2
Views: 247

Re: how to edit verbiage in shopping cart checkout

From the main menu, you will find this under "Store" -> "Shipping Manager". On the right side of the screen you will see a button that says "Set Shipping Text".
by Dave
Fri Sep 07, 2018 12:42 pm
Forum: Help / How to use AllProWebTools
Topic: Removing stored credit card?
Replies: 4
Views: 318

Re: Removing stored credit card?

I have verified that the card on file was removed. Here is how I did it: 1. log into your Authorize.net account. 2. Click on Customer Information Manager (on the left had menu) 3. Drop down the select box and choose "Customer ID" then type in the Customer ID (the "Buyer ID" in Al...
by Dave
Thu Sep 06, 2018 6:11 pm
Forum: Help / How to use AllProWebTools
Topic: Removing stored credit card?
Replies: 4
Views: 318

Re: Removing stored credit card?

Yes, just click that button and it should be cleared.

Reply back in the forum here and we will verify that it worked correctly for you.
by Dave
Tue Sep 04, 2018 3:10 pm
Forum: Report a Bug
Topic: "This Page Isn't Working"
Replies: 1
Views: 276

Re: "This Page Isn't Working"

This just means that there is some HTML in the footer that chrome does not want to show you when you save the page and the page reloads. The page is being saved correctly. There is probably a setting that you can change in your chrome so that you do not see this error any more. Here is an article th...
by Dave
Tue Sep 04, 2018 1:32 pm
Forum: Report a Bug
Topic: Image management not working
Replies: 7
Views: 447

Re: Image management not working

You have been given special access to upload images with FTP. FTP is incompatiblt with the online image manager. The specific folder that you were using "KINETIQUETTES" had been created by FTP and was not able to be modified (or have anything added to it) unless it was by FTP. To avoid thi...
by Dave
Fri Aug 31, 2018 3:41 pm
Forum: Report a Bug
Topic: Welcome coupon stacking
Replies: 7
Views: 732

Re: Welcome coupon stacking

A patch has just been implemented to address this issue. The patch will now prioritize the coupon entered over the quantity discount. If your customers prefer to use the quantity discount, they must NOT enter the coupon code. If they have already entered the coupon code, they will need to empty the ...
by Dave
Tue Aug 28, 2018 9:32 am
Forum: Help / How to use AllProWebTools
Topic: Edit Invoice and Invoice Email
Replies: 3
Views: 459

Re: Edit Invoice and Invoice Email

You can view all of our upcoming version releases along with proposed features and changes along with estimated release dates here: https://allprowebtools.com/forum/viewforum.php?f=5 If a feature is not listed, that means that it is in the queue but has not yet been planned for a specific version. Y...
by Dave
Mon Aug 27, 2018 6:00 pm
Forum: Report a Bug
Topic: autoship notification failed, but processed?
Replies: 2
Views: 300

Re: autoship notification failed, but processed?

According to your Authorize.net account, the charge failed AND succeeded. You can see the report from Authorize.net below: 40900703543 Captured/Pending Settlement 27-Aug-2018 10:54:50 V XXXX8496 USD 144.15 40900703489 none Voided 27-Aug-2018 10:54:49 V XXXX8496 USD 0.00 40900697689 none Voided 27-Au...

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