Search found 94 matches

by Steve173
Wed Jul 29, 2020 1:16 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 103

Re: Console keeps signing out

Hi! Referenced the link and I'm not doing any of those three things. I'm only signing in on our main office computer, I'm only using one browser tab and I'm basically constantly using the software so it is not idle no where close to an hour, maybe 5 to 10 minutes at most.....
by Steve173
Fri Jul 03, 2020 8:15 pm
Forum: Report a Bug
Topic: blog text color
Replies: 0
Views: 490

blog text color

HI! How do we fix this text color issue we are having in a blog we are creating? We want the paragraph header to be green and the text to be the dark grey color that is consistent with our website. However when we select highlight a line it changes all the text to the color not just the one line.......
by Steve173
Mon Jun 15, 2020 3:19 pm
Forum: Report a Bug
Topic: Customers are not able to change their password
Replies: 2
Views: 271

Customers are not able to change their password

Hi! We have a buyer that is not able to change her password in "my account" When you click "my account" then "edit password" type in the old password and the new password and click save the box just pops up with "please re-enter your current password" which you do and the same thing happens. The cur...
by Steve173
Thu Jun 11, 2020 9:13 pm
Forum: Report a Bug
Topic: Ad campaign click data issue
Replies: 0
Views: 534

Ad campaign click data issue

Hi! Figured out what the issue is with our emails and our Ad campaigns. Just sent a test email to myself. I clicked on every single link the in the email (all which have a ref link in our Ad campaign for June email 2). Then went back and refreshed the screen on the Ad campaign and only one link is s...
by Steve173
Thu Jun 11, 2020 6:43 pm
Forum: Report a Bug
Topic: Access denied error
Replies: 2
Views: 256

Access denied error

Hi! Ever week our console suddenly locks user lfrailey out from editing webpages..... how do we prevent this from happening every week? What web tool needs to be added? All I did was click website> my webpages then clicked on a webpage to edit and received the access denied message...... access erro...
by Steve173
Thu Jun 11, 2020 6:39 pm
Forum: Report a Bug
Topic: Sign up box #17 missing
Replies: 1
Views: 240

Sign up box #17 missing

Hi! How do we edit/view the settings for our sign up box #17....it has suddenly disappeared from our list?
sign up box 17 missing .jpg
sign up box 17 missing .jpg (299.88 KiB) Viewed 240 times
by Steve173
Mon Jun 08, 2020 3:24 pm
Forum: Report a Bug
Topic: Customers unable to view our website
Replies: 3
Views: 276

Re: Customers unable to view our website

It was actually two separate users...have user accounts for both been restored to have access? Don't want to tell them to try again if it's not going to work.
by Steve173
Fri Jun 05, 2020 3:18 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 318

Re: Submission box report missing download CSV option

Hi! Just at had look at the version info for 5.4 and 5.5 and neither mention anything about the Submission box download being removed in 5.4 and becoming available in 5.5......
by Steve173
Thu Jun 04, 2020 7:04 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 318

Re: Submission box report missing download CSV option

We were not aware this feature was removed....Is there any way to get it sooner? We are currently running a contest and our submissions box has a few hundred entries already that we are going to need to pull into an excel sheet on June 15th.
by Steve173
Tue Jun 02, 2020 10:30 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 3046

Re: Tutorial for Ad Campaigns

Thanks for trying to help! The screenshot you took is from today June 2nd.....back in the thread on this question you had said that the Campaign tracking data updates whenever the screen is reloaded....this is clearly not happening correctly. Also if you reference the screenshots in https://allprowe...
by Steve173
Tue Jun 02, 2020 10:15 pm
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 183

Re: MER abandoned cart data

Thank you for trying to help! Yes we understand the abandoned carts report only reflects data from visitors to our website who provided their contact information, we are not concerned about this.....We are also not concerned about the abandoned carts for June 1st to June 2nd. Sorry for the cut off s...
by Steve173
Tue Jun 02, 2020 6:15 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 318

Submission box report missing download CSV option

Hi!
We used to be able to got to Reports >Website> Submissions> and then select the desired submission box and then download the submissions in a excel CSV file....this option is missing...it only gives us a "print" option now.
submission report missing download csv option.jpg
submission report missing download csv option.jpg (229.24 KiB) Viewed 318 times
by Steve173
Tue Jun 02, 2020 4:27 pm
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 412

Re: Cannot access the Forum

I can now access the main screen but when I click on any of the boards I get an message saying "You are not authorized to read this forum".
not authorized.jpg
not authorized.jpg (106.28 KiB) Viewed 401 times
by Steve173
Tue Jun 02, 2020 4:23 pm
Forum: Report a Bug
Topic: Unpaid invoice section missing from customer "my account"
Replies: 3
Views: 142

Re: Unpaid invoice section missing from customer "my account"

Sure you can use mine buyer 11986
by Steve173
Tue Jun 02, 2020 4:17 pm
Forum: Help / How to use AllProWebTools
Topic: How to check most recent Marketing email sends
Replies: 5
Views: 283

Re: How to check most recent Marketing email sends

So if a customer creates an abandoned cart today they will receive the abandoned cart email. However if next week if they create another cart no abandoned cart email will be sent? When did this change? Our campaign used to send after ever new abandoned cart in order for us to touch the potential sal...
by Steve173
Tue Jun 02, 2020 4:07 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 588

Testimonial submission

Hi! Customers used to be able to submit a testimonial on our website and we cannot find this section any where. It used to give them a drop down menu where they could select "general testimonial" or select from the drop down the specific product to leave a testimonial on. Now we can only find a butt...
by Steve173
Mon Jun 01, 2020 3:46 pm
Forum: Report a Bug
Topic: Unpaid invoice section missing from customer "my account"
Replies: 3
Views: 142

Unpaid invoice section missing from customer "my account"

Hi! When customer's were having trouble placing an order we used to be create the order and then have them login to their account and there used to be a "Unpaid Invoices" section before "Order history"....the customer could then click the "pay invoice" and submit payment. This was particularly helpf...
by Steve173
Mon Jun 01, 2020 2:21 pm
Forum: Report a Bug
Topic: Ad Campaign not tracking visits
Replies: 0
Views: 432

Ad Campaign not tracking visits

Hi! Our Ad Campaign for June 2020 Email 1 is not tracking data..... we had this same issue with May 2020 Email 2. May 2020 Email 3 seemed to track however we are back again to no data. The email sent out this morning. Every single link in the email had a ref link except for the social media icons at...
by Steve173
Mon Jun 01, 2020 1:39 pm
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 412

Cannot access the Forum

Hi!
I cannot access the support forum under my id: lfrailey173.... only able to access a screen that says "this board has no forums"
forum access.jpg
forum access.jpg (133.22 KiB) Viewed 412 times
by Steve173
Mon Jun 01, 2020 2:08 am
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 3046

Re: Tutorial for Ad Campaigns

Hi! Testing our June 2020 Email 1. I sent the test email to my mother buyer 4990 who is not on our main office IP address. She used her smart phone to review and clicked on every single link in the email. I also sent the test email to myself on the gmail account and used my smartphone and also click...
by Steve173
Mon Jun 01, 2020 1:45 am
Forum: Help / How to use AllProWebTools
Topic: How to check most recent Marketing email sends
Replies: 5
Views: 283

Re: How to check most recent Marketing email sends

Ok this only answers one of my questions about the dates in the future. What about this one: how do i see the most recent sends for our abandoned cart email? Say how to I see who was emailed today May 31st at 1am? Or who was emailed the week of May 24th-May 30th? Basically I created a number of aban...
by Steve173
Mon Jun 01, 2020 1:34 am
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 183

Re: MER abandoned cart data

Attaching last 3 pages of Abandoned carts page
may abandoned cart pg 3.jpg
may abandoned cart pg 3.jpg (274.97 KiB) Viewed 182 times
may abandoned cart pg 4.jpg
may abandoned cart pg 4.jpg (282.61 KiB) Viewed 182 times
may abandoned cart pg 5.jpg
may abandoned cart pg 5.jpg (254.91 KiB) Viewed 182 times
by Steve173
Mon Jun 01, 2020 1:33 am
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 183

MER abandoned cart data

Hi! Our MER report for May 2020 data reported for abandoned carts does not appear to be accurate. We've been thinking the data each month for abandoned carts was not realistic but just now had a chance to pull the abandoned carts for May. The report is showing abandoned carts: 444 for a total of $92...
by Steve173
Mon Jun 01, 2020 1:12 am
Forum: Report a Bug
Topic: Invoice not compatible with kanji
Replies: 2
Views: 168

Re: Invoice not compatible with kanji

The customer typed their address in our website in kanji......this is the first time I've seen someone do this. All other customers in Japan have input their address in romanized Japanese (Latin alphabet).
by Steve173
Mon May 25, 2020 8:38 pm
Forum: Report a Bug
Topic: Unable to upload images
Replies: 4
Views: 460

Re: Unable to upload images

Thought is was maybe the file size so resized to 1.95 MB and still getting the same error
image upload syntax error.png
image upload syntax error.png (168.34 KiB) Viewed 255 times
by Steve173
Sun May 24, 2020 8:26 pm
Forum: Report a Bug
Topic: Email copy shows send date
Replies: 1
Views: 145

Email copy shows send date

Hi!
When we "copy" an email it used to have a blank "last send" field....now when we copy an email it is showing the "last send" as the date and time that we clicked the copy this email button. How can we clear this? Email id 384 has not been sent yet it is a copy of email ID 381 which has been sent.
by Steve173
Fri May 22, 2020 7:36 pm
Forum: Report a Bug
Topic: Canada Customer Address
Replies: 0
Views: 483

Canada Customer Address

Hi! We ran into an issue this morning. Buyer 18631 has been ordering since 2016. He has always been charged international shipping rates to Canada which you will see on his past orders. Somehow since his last order his address on the main profile dropped the "province" and changed the country from "...
by Steve173
Fri May 22, 2020 7:31 pm
Forum: Report a Bug
Topic: Product page tabs not displaying
Replies: 2
Views: 122

Re: Product page tabs not displaying

Awesome thank you Noah!
by Steve173
Thu May 21, 2020 2:58 pm
Forum: Report a Bug
Topic: Test Emails not sending
Replies: 2
Views: 256

Re: Test Emails not sending

Yes we have been waiting to hear back from Kathlein on how to proceed on the DNS and DKIM email alerts we kept getting from the console but never heard how to fix. Glad you stepped in and quickly fixed it.
by Steve173
Thu May 21, 2020 2:09 pm
Forum: Report a Bug
Topic: Emails missing from console
Replies: 3
Views: 192

Re: Emails missing from console

Hi Noah!
So sorry not sure what is happening with the phone lines....the screenshare froze up again and now I can't get it to reconnect. I will just have a look through all the deleted emails and restore the most important emails one by one. Thank you for your help!
by Steve173
Thu May 21, 2020 1:14 pm
Forum: Report a Bug
Topic: Welcome Email Not sending
Replies: 2
Views: 187

Re: Welcome Email Not sending

How did the email get deleted? We can guarantee we did not delete this..........
by Steve173
Thu May 21, 2020 1:03 pm
Forum: Report a Bug
Topic: Emails missing from console
Replies: 3
Views: 192

Re: Emails missing from console

Hi! How did these all get deleted? I can guarantee you I did not have time to go in and delete 314 emails since Monday....this is going to waste a lot of time having to go in and restore each one. Is there no way you can help restoring them since this appears to ber caused by our upgrade to 5.4?
by Steve173
Thu May 21, 2020 1:40 am
Forum: Report a Bug
Topic: Welcome Email Not sending
Replies: 2
Views: 187

Welcome Email Not sending

Hi! Finally had time to test out our welcome email this evening after we've had new customers calling saying they signed up to save but never received an email...You can fill out the sign up link here https://realnoni.com/Signup-and-save/ but no email sends...I even pulled up the new lead profile af...
by Steve173
Wed May 20, 2020 2:28 pm
Forum: Help / How to use AllProWebTools
Topic: COVID-19 Shipping memo update-looking for suggestions
Replies: 5
Views: 490

Re: COVID-19 Shipping memo update-looking for suggestions

Just added the terms and conditions blurb, a few questions: 1) Is there a away to have the terms display without having to "click here to view"? 2) The text size in the input screen is much smaller than what displays in the checkout screen....in the checkout screen it's rather large and looks bad co...
by Steve173
Wed May 20, 2020 1:20 pm
Forum: Help / How to use AllProWebTools
Topic: COVID-19 Shipping memo update-looking for suggestions
Replies: 5
Views: 490

Re: COVID-19 Shipping memo update-looking for suggestions

Ok thank you for our options! We actually already have text in the "set shipping text" field that displays in our checkout screen....not sure what was removed a couple years back but whatever I type in displays correctly in the checkout screen. I'll either just edit this text or create a terms and c...
by Steve173
Tue May 19, 2020 1:49 pm
Forum: Report a Bug
Topic: Unable to preview new images loaded
Replies: 2
Views: 272

Re: Unable to preview new images loaded

Well its working...maybe the patch that was added to fix all the other glitches we ran into yesterday fixed this too :) Will let you know if it happens again.
by Steve173
Tue May 19, 2020 1:43 pm
Forum: Help / How to use AllProWebTools
Topic: Website Country Access
Replies: 4
Views: 377

Re: Website Country Access

Ok thanks found access by country in our console!

Now found our problem... South Korea nor North Korea are listed....Korea is not even on the list of countries???? Can you please add these....at least South Korea.
by Steve173
Tue May 19, 2020 1:33 pm
Forum: Help / How to use AllProWebTools
Topic: DKIM settings changed or not valid
Replies: 3
Views: 378

Re: DKIM settings changed or not valid

We actually just received a second email saying real-noni is no longer valid as our sending domain? Realnoni.com is our sending domain...real-noni has no been used for a while.... the second email said this: Your sending domain, real-noni.com is no longer valid. This is most likely caused by changes...
by Steve173
Tue May 19, 2020 1:32 pm
Forum: Help / How to use AllProWebTools
Topic: DKIM settings changed or not valid
Replies: 3
Views: 378

Re: DKIM settings changed or not valid

This is what the email said: Your DKIM settings have changed and are no longer valid. This is most likely caused by changes made to your DNS records. Login to your AllProWebTools console and check under SMTP Settings to try and Verify DNS to learn how to correct your DKIM settings. You can continue ...
by Steve173
Mon May 18, 2020 9:02 pm
Forum: Report a Bug
Topic: Unable to preview new images loaded
Replies: 2
Views: 272

Unable to preview new images loaded

Hi!
We are unable to "preview" any new images that we have loaded. We can "preview" images that were loaded prior to today however no images loaded from today. Just a tiny white box pops up.....
image unable to be viewed.jpg
image unable to be viewed.jpg (301.93 KiB) Viewed 272 times
by Steve173
Mon May 18, 2020 8:27 pm
Forum: Report a Bug
Topic: Unable to mark a blog from private to public
Replies: 1
Views: 201

Unable to mark a blog from private to public

Hi!
We are unable to change a blog that is marked "private" to marked "public"....the little circle with the dots just keeps going and going and going and the blog never updates.....
blog private.jpg
blog private.jpg (250.42 KiB) Viewed 201 times
by Steve173
Mon May 18, 2020 8:25 pm
Forum: Report a Bug
Topic: Unable to add tags to blog
Replies: 2
Views: 237

Unable to add tags to blog

Hi! We are unable to add any tags to a new blog. We follwed the directions and created the blog post and then went back in to add the tags and when we type tags in that are already created nothing happens. Usually once we start typing the tag a drop down menu of the tags that match the letters typed...
by Steve173
Mon May 18, 2020 3:44 pm
Forum: Help / How to use AllProWebTools
Topic: Blog grid image issue
Replies: 8
Views: 702

Re: Blog grid image issue

Yes that is correct...all images have two files except the most recent one. We are just trying to figure out what size the image needs to be before we reload it....so if i make a second image that is resized to 848X465 and use that image the sizing issue on the grid will be fixed, correct? Or do I n...
by Steve173
Sun May 17, 2020 8:02 pm
Forum: Report a Bug
Topic: Ad campaign advertisement ref link not working
Replies: 2
Views: 237

Ad campaign advertisement ref link not working

Hi!
Created an advertisement for a ref link for an email. When we click the "test link" button in the advertisement it is not working. Attached is a screenshot of the error message we get.....
facebook link.jpg
facebook link.jpg (454.04 KiB) Viewed 237 times
by Steve173
Thu May 14, 2020 7:33 pm
Forum: Help / How to use AllProWebTools
Topic: Blog grid image issue
Replies: 8
Views: 702

Re: Blog grid image issue

oops blog grid image sizing screenshot never posted...here it is
blog grid.png
blog grid.png (996.85 KiB) Viewed 701 times
by Steve173
Thu May 14, 2020 7:31 pm
Forum: Help / How to use AllProWebTools
Topic: Blog grid image issue
Replies: 8
Views: 702

Blog grid image issue

Hi! Wondering if all the issues with blog image sizing are known issues with version 5.2? Just posted a new blog and followed the same image sizing as our previous blogs. Blog header image sizing 848 X 465 however this clearly displays larger than previous blogs with the same size. Also on our Blog ...
by Steve173
Thu May 14, 2020 2:32 pm
Forum: Help / How to use AllProWebTools
Topic: How to find an image size in a current blog post
Replies: 2
Views: 452

How to find an image size in a current blog post

Hi!
How do I find the image size of an image in a blog post? When I click on the image icon the pop up window displays no dimensions for the image?
image dimensions.png
image dimensions.png (758.05 KiB) Viewed 452 times
by Steve173
Thu May 14, 2020 1:21 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 3046

Re: Tutorial for Ad Campaigns

Is there a delay with the data being displayed? The screenshot I took was 36 hours after the email went out with over 1900 opens and strange that 0 visits were displaying...and of the 5 Reasons blog the one purchase for $476 was made prior to the screenshot I took....how long before the data shows i...
by Steve173
Wed May 13, 2020 1:03 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 3046

Re: Tutorial for Ad Campaigns

I first tested the links on an email address on our company ip I then sent the email to two email addresses that are not on our company ip address and it still did not show any visits and the link was still "not activated". The email actually already sent out to our subscribers yesterday... our emai...
by Steve173
Tue May 12, 2020 3:14 am
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 3046

Re: Tutorial for Ad Campaigns

Hi! Just followed the above video tutorial for creating trackers for links in our emails. Pasted the links with the ref codes into our email, sent two test emails to two different email addresses. Tested the links and they all worked however just went back to Ad Campaigns to see if the advertisement...