Search found 110 matches

by Steve173
Mon Nov 16, 2020 12:15 pm
Forum: Help / How to use AllProWebTools
Topic: buy more save more coupon
Replies: 4
Views: 1424

Re: buy more save more coupon

The problem is we would not even know where to look in the coupon section for this possibility of configuration, in the past Dave and Jazzy have created all our coupons so we do not know how to use the coupon feature...that's why we did a screenshare with Tommie last Monday and he was going to call ...
by Steve173
Thu Oct 22, 2020 1:00 am
Forum: Help / How to use AllProWebTools
Topic: contact phone number mobile display issue
Replies: 7
Views: 609

Re: contact phone number mobile display issue

Pretty sure it's not just happening on Iphone....the customer that brought this to our attention was using a "Non apple" ipad. 1. Looked in AllProWebTools by going to Settings->Administrator and there is no such thing as "css stylesheet"...do you mean "stylesheet"? 2. Also the two links you provide ...
by Steve173
Thu Oct 01, 2020 9:57 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 1148

Re: What constitutes an "invalid" email

I still do not have the "invalid emails" option under reports>contacts....we are now on version 5.5
reports contact invlaid emails missing .jpg
reports contact invlaid emails missing .jpg (210.59 KiB) Viewed 1090 times
by Steve173
Thu Oct 01, 2020 8:51 pm
Forum: Suggestions / Feature Requests
Topic: Add option to downgrade version
Replies: 0
Views: 1394

Add option to downgrade version

Requesting the option to be able to downgrade to the previous version in case an upgrade has unexpected glitches that negatively impact business/operations/experience to our customers. We were informed yesterday via chat that the option to "downgrade" or "go back to the previous version" was removed...
by Steve173
Mon Sep 21, 2020 8:06 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 1294

Re: upsell discount being removed in checkout

yes the explanation in the post you linked is exactly how we've always used the coupon system. However if you reference Noah's reply above he informed us this is no longer the case for us as in Sept of 2019 we had an issue with one bounce back code that was stacking because it was not set with the c...
by Steve173
Mon Sep 21, 2020 7:49 pm
Forum: Help / How to use AllProWebTools
Topic: How to delete Ad campaign
Replies: 1
Views: 398

How to delete Ad campaign

How do we delete an Ad campaign? We have so many that we no longer use nor do we need the data from...our Ad campaign manager takes forever to load so hoping to delete the ones that we really don't need but we cannot find a delete or trash button any where?
by Steve173
Fri Sep 18, 2020 12:49 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 1148

Re: What constitutes an "invalid" email

We received an email notification saying we had received a reply to this forum question however there is no reply?
by Steve173
Fri Sep 18, 2020 12:46 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 1294

Re: upsell discount being removed in checkout

Thank you for clarifying the limitations of the coupon system. This was never explained to us until now. We now understand that our "upsell" coupons are pretty useless and are only creating further frustration by our customer with our website offering them a discount on an item they were not intendi...
by Steve173
Wed Sep 16, 2020 12:46 pm
Forum: Help / How to use AllProWebTools
Topic: Ad Campaign ref link tracking
Replies: 2
Views: 539

Re: Ad Campaign ref link tracking

We've already done this....we are asking how the AllPro ref link system is configured to function so we know the limitations of what we can and cannot expect from it. We've already set up a number of campaigns and been looking at the data and to be totally honest none of it makes any sense so we are...
by Steve173
Wed Sep 16, 2020 12:40 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 1294

Re: upsell discount being removed in checkout

The upsell codes have always worked fine until recently. When did you add the function? If you read the thread on "This functionality was added as requested by your company here: viewtopic.php?f=3&t=4168" you will see it's a completely different scenario than what we are asking about today. That was...
by Steve173
Wed Sep 16, 2020 12:28 pm
Forum: Report a Bug
Topic: earthlink.net email receiving issues?
Replies: 2
Views: 525

Re: earthlink.net email receiving issues?

Ok are you sure? Last time it was something Dave had to do with contacting earthlink?
by Steve173
Tue Sep 15, 2020 12:34 pm
Forum: Report a Bug
Topic: earthlink.net email receiving issues?
Replies: 2
Views: 525

earthlink.net email receiving issues?

Hi! Please remind us again how we fix the issue of customers who have "earthlink.net" email addresses that do not receive any emails from us? Just ran into the issue again....we have a customer who I can see has requested his password 3x and his profiles shows a send however he swears it's not in hi...
by Steve173
Mon Sep 14, 2020 7:48 pm
Forum: Help / How to use AllProWebTools
Topic: What constitutes an "invalid" email
Replies: 6
Views: 1148

What constitutes an "invalid" email

Hi! Thank you Tommy for getting us the links to all our invalid emails....there's over 4000 so that's why the console would not load them in one go. Now we have a follow up question: What constitutes contact's email address to be marked as "invalid" in the AllPro system?
by Steve173
Mon Sep 14, 2020 7:43 pm
Forum: Help / How to use AllProWebTools
Topic: Ad Campaign ref link tracking
Replies: 2
Views: 539

Ad Campaign ref link tracking

Hi! We are trying to understand the tracking parameters on ref links in the AllPro system. For example we create an "Ad Campaign" for a specific marketing email and insert the ref links into our marketing email. Is the Ad campaign tracking a click for every single ref link an email subscriber clicks...
by Steve173
Thu Sep 10, 2020 6:52 pm
Forum: Help / How to use AllProWebTools
Topic: How to utilize "search words" in AllPro
Replies: 4
Views: 688

Re: How to utilize "search words" in AllPro

Our question though is where in the console do we input the keywords for the AllProWebTool built-in search function to pull from? I'm pretty sure we have never done this which is probably why the search function is returning either no results or the most unrelated results possible...where do we look...
by Steve173
Tue Sep 08, 2020 9:19 pm
Forum: Help / How to use AllProWebTools
Topic: How to utilize "search words" in AllPro
Replies: 4
Views: 688

How to utilize "search words" in AllPro

Hi! We've received a number of complaints from customers who are trying to use our "search" function on our website and the results from a search as far from helpful and relevant to what they are searching. How do we control this? Where in the AllPro console do we enter a list of words that a page s...
by Steve173
Wed Jul 29, 2020 1:16 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 1682

Re: Console keeps signing out

Hi! Referenced the link and I'm not doing any of those three things. I'm only signing in on our main office computer, I'm only using one browser tab and I'm basically constantly using the software so it is not idle no where close to an hour, maybe 5 to 10 minutes at most.....
by Steve173
Fri Jul 03, 2020 8:15 pm
Forum: Report a Bug
Topic: blog text color
Replies: 0
Views: 1538

blog text color

HI! How do we fix this text color issue we are having in a blog we are creating? We want the paragraph header to be green and the text to be the dark grey color that is consistent with our website. However when we select highlight a line it changes all the text to the color not just the one line.......
by Steve173
Mon Jun 15, 2020 3:19 pm
Forum: Report a Bug
Topic: Customers are not able to change their password
Replies: 2
Views: 620

Customers are not able to change their password

Hi! We have a buyer that is not able to change her password in "my account" When you click "my account" then "edit password" type in the old password and the new password and click save the box just pops up with "please re-enter your current password" which you do and the same thing happens. The cur...
by Steve173
Thu Jun 11, 2020 9:13 pm
Forum: Report a Bug
Topic: Ad campaign click data issue
Replies: 0
Views: 1583

Ad campaign click data issue

Hi! Figured out what the issue is with our emails and our Ad campaigns. Just sent a test email to myself. I clicked on every single link the in the email (all which have a ref link in our Ad campaign for June email 2). Then went back and refreshed the screen on the Ad campaign and only one link is s...
by Steve173
Thu Jun 11, 2020 6:43 pm
Forum: Report a Bug
Topic: Access denied error
Replies: 2
Views: 611

Access denied error

Hi! Ever week our console suddenly locks user lfrailey out from editing webpages..... how do we prevent this from happening every week? What web tool needs to be added? All I did was click website> my webpages then clicked on a webpage to edit and received the access denied message...... access erro...
by Steve173
Thu Jun 11, 2020 6:39 pm
Forum: Report a Bug
Topic: Sign up box #17 missing
Replies: 1
Views: 533

Sign up box #17 missing

Hi! How do we edit/view the settings for our sign up box #17....it has suddenly disappeared from our list?
sign up box 17 missing .jpg
sign up box 17 missing .jpg (299.88 KiB) Viewed 533 times
by Steve173
Mon Jun 08, 2020 3:24 pm
Forum: Report a Bug
Topic: Customers unable to view our website
Replies: 3
Views: 742

Re: Customers unable to view our website

It was actually two separate users...have user accounts for both been restored to have access? Don't want to tell them to try again if it's not going to work.
by Steve173
Fri Jun 05, 2020 3:18 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 882

Re: Submission box report missing download CSV option

Hi! Just at had look at the version info for 5.4 and 5.5 and neither mention anything about the Submission box download being removed in 5.4 and becoming available in 5.5......
by Steve173
Thu Jun 04, 2020 7:04 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 882

Re: Submission box report missing download CSV option

We were not aware this feature was removed....Is there any way to get it sooner? We are currently running a contest and our submissions box has a few hundred entries already that we are going to need to pull into an excel sheet on June 15th.
by Steve173
Tue Jun 02, 2020 10:30 pm
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 4175

Re: Tutorial for Ad Campaigns

Thanks for trying to help! The screenshot you took is from today June 2nd.....back in the thread on this question you had said that the Campaign tracking data updates whenever the screen is reloaded....this is clearly not happening correctly. Also if you reference the screenshots in https://allprowe...
by Steve173
Tue Jun 02, 2020 10:15 pm
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 648

Re: MER abandoned cart data

Thank you for trying to help! Yes we understand the abandoned carts report only reflects data from visitors to our website who provided their contact information, we are not concerned about this.....We are also not concerned about the abandoned carts for June 1st to June 2nd. Sorry for the cut off s...
by Steve173
Tue Jun 02, 2020 6:15 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 882

Submission box report missing download CSV option

Hi!
We used to be able to got to Reports >Website> Submissions> and then select the desired submission box and then download the submissions in a excel CSV file....this option is missing...it only gives us a "print" option now.
submission report missing download csv option.jpg
submission report missing download csv option.jpg (229.24 KiB) Viewed 882 times
by Steve173
Tue Jun 02, 2020 4:27 pm
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 1018

Re: Cannot access the Forum

I can now access the main screen but when I click on any of the boards I get an message saying "You are not authorized to read this forum".
not authorized.jpg
not authorized.jpg (106.28 KiB) Viewed 1007 times
by Steve173
Tue Jun 02, 2020 4:23 pm
Forum: Report a Bug
Topic: Unpaid invoice section missing from customer "my account"
Replies: 3
Views: 603

Re: Unpaid invoice section missing from customer "my account"

Sure you can use mine buyer 11986
by Steve173
Tue Jun 02, 2020 4:17 pm
Forum: Help / How to use AllProWebTools
Topic: How to check most recent Marketing email sends
Replies: 5
Views: 835

Re: How to check most recent Marketing email sends

So if a customer creates an abandoned cart today they will receive the abandoned cart email. However if next week if they create another cart no abandoned cart email will be sent? When did this change? Our campaign used to send after ever new abandoned cart in order for us to touch the potential sal...
by Steve173
Tue Jun 02, 2020 4:07 pm
Forum: Help / How to use AllProWebTools
Topic: Testimonial submission
Replies: 16
Views: 1976

Testimonial submission

Hi! Customers used to be able to submit a testimonial on our website and we cannot find this section any where. It used to give them a drop down menu where they could select "general testimonial" or select from the drop down the specific product to leave a testimonial on. Now we can only find a butt...
by Steve173
Mon Jun 01, 2020 3:46 pm
Forum: Report a Bug
Topic: Unpaid invoice section missing from customer "my account"
Replies: 3
Views: 603

Unpaid invoice section missing from customer "my account"

Hi! When customer's were having trouble placing an order we used to be create the order and then have them login to their account and there used to be a "Unpaid Invoices" section before "Order history"....the customer could then click the "pay invoice" and submit payment. This was particularly helpf...
by Steve173
Mon Jun 01, 2020 2:21 pm
Forum: Report a Bug
Topic: Ad Campaign not tracking visits
Replies: 0
Views: 891

Ad Campaign not tracking visits

Hi! Our Ad Campaign for June 2020 Email 1 is not tracking data..... we had this same issue with May 2020 Email 2. May 2020 Email 3 seemed to track however we are back again to no data. The email sent out this morning. Every single link in the email had a ref link except for the social media icons at...
by Steve173
Mon Jun 01, 2020 1:39 pm
Forum: Report a Bug
Topic: Cannot access the Forum
Replies: 5
Views: 1018

Cannot access the Forum

Hi!
I cannot access the support forum under my id: lfrailey173.... only able to access a screen that says "this board has no forums"
forum access.jpg
forum access.jpg (133.22 KiB) Viewed 1018 times
by Steve173
Mon Jun 01, 2020 2:08 am
Forum: Help / How to use AllProWebTools
Topic: Tutorial for Ad Campaigns
Replies: 15
Views: 4175

Re: Tutorial for Ad Campaigns

Hi! Testing our June 2020 Email 1. I sent the test email to my mother buyer 4990 who is not on our main office IP address. She used her smart phone to review and clicked on every single link in the email. I also sent the test email to myself on the gmail account and used my smartphone and also click...
by Steve173
Mon Jun 01, 2020 1:45 am
Forum: Help / How to use AllProWebTools
Topic: How to check most recent Marketing email sends
Replies: 5
Views: 835

Re: How to check most recent Marketing email sends

Ok this only answers one of my questions about the dates in the future. What about this one: how do i see the most recent sends for our abandoned cart email? Say how to I see who was emailed today May 31st at 1am? Or who was emailed the week of May 24th-May 30th? Basically I created a number of aban...
by Steve173
Mon Jun 01, 2020 1:34 am
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 648

Re: MER abandoned cart data

Attaching last 3 pages of Abandoned carts page
may abandoned cart pg 3.jpg
may abandoned cart pg 3.jpg (274.97 KiB) Viewed 647 times
may abandoned cart pg 4.jpg
may abandoned cart pg 4.jpg (282.61 KiB) Viewed 647 times
may abandoned cart pg 5.jpg
may abandoned cart pg 5.jpg (254.91 KiB) Viewed 647 times
by Steve173
Mon Jun 01, 2020 1:33 am
Forum: Report a Bug
Topic: MER abandoned cart data
Replies: 4
Views: 648

MER abandoned cart data

Hi! Our MER report for May 2020 data reported for abandoned carts does not appear to be accurate. We've been thinking the data each month for abandoned carts was not realistic but just now had a chance to pull the abandoned carts for May. The report is showing abandoned carts: 444 for a total of $92...
by Steve173
Mon Jun 01, 2020 1:12 am
Forum: Report a Bug
Topic: Invoice not compatible with kanji
Replies: 2
Views: 496

Re: Invoice not compatible with kanji

The customer typed their address in our website in kanji......this is the first time I've seen someone do this. All other customers in Japan have input their address in romanized Japanese (Latin alphabet).
by Steve173
Mon May 25, 2020 8:38 pm
Forum: Report a Bug
Topic: Unable to upload images
Replies: 4
Views: 950

Re: Unable to upload images

Thought is was maybe the file size so resized to 1.95 MB and still getting the same error
image upload syntax error.png
image upload syntax error.png (168.34 KiB) Viewed 745 times
by Steve173
Sun May 24, 2020 8:26 pm
Forum: Report a Bug
Topic: Email copy shows send date
Replies: 1
Views: 401

Email copy shows send date

Hi!
When we "copy" an email it used to have a blank "last send" field....now when we copy an email it is showing the "last send" as the date and time that we clicked the copy this email button. How can we clear this? Email id 384 has not been sent yet it is a copy of email ID 381 which has been sent.
by Steve173
Fri May 22, 2020 7:36 pm
Forum: Report a Bug
Topic: Canada Customer Address
Replies: 0
Views: 962

Canada Customer Address

Hi! We ran into an issue this morning. Buyer 18631 has been ordering since 2016. He has always been charged international shipping rates to Canada which you will see on his past orders. Somehow since his last order his address on the main profile dropped the "province" and changed the country from "...
by Steve173
Fri May 22, 2020 7:31 pm
Forum: Report a Bug
Topic: Product page tabs not displaying
Replies: 2
Views: 444

Re: Product page tabs not displaying

Awesome thank you Noah!
by Steve173
Thu May 21, 2020 2:58 pm
Forum: Report a Bug
Topic: Test Emails not sending
Replies: 2
Views: 601

Re: Test Emails not sending

Yes we have been waiting to hear back from Kathlein on how to proceed on the DNS and DKIM email alerts we kept getting from the console but never heard how to fix. Glad you stepped in and quickly fixed it.
by Steve173
Thu May 21, 2020 2:09 pm
Forum: Report a Bug
Topic: Emails missing from console
Replies: 3
Views: 573

Re: Emails missing from console

Hi Noah!
So sorry not sure what is happening with the phone lines....the screenshare froze up again and now I can't get it to reconnect. I will just have a look through all the deleted emails and restore the most important emails one by one. Thank you for your help!
by Steve173
Thu May 21, 2020 1:14 pm
Forum: Report a Bug
Topic: Welcome Email Not sending
Replies: 2
Views: 511

Re: Welcome Email Not sending

How did the email get deleted? We can guarantee we did not delete this..........
by Steve173
Thu May 21, 2020 1:03 pm
Forum: Report a Bug
Topic: Emails missing from console
Replies: 3
Views: 573

Re: Emails missing from console

Hi! How did these all get deleted? I can guarantee you I did not have time to go in and delete 314 emails since Monday....this is going to waste a lot of time having to go in and restore each one. Is there no way you can help restoring them since this appears to ber caused by our upgrade to 5.4?
by Steve173
Thu May 21, 2020 1:40 am
Forum: Report a Bug
Topic: Welcome Email Not sending
Replies: 2
Views: 511

Welcome Email Not sending

Hi! Finally had time to test out our welcome email this evening after we've had new customers calling saying they signed up to save but never received an email...You can fill out the sign up link here https://realnoni.com/Signup-and-save/ but no email sends...I even pulled up the new lead profile af...
by Steve173
Wed May 20, 2020 2:28 pm
Forum: Help / How to use AllProWebTools
Topic: COVID-19 Shipping memo update-looking for suggestions
Replies: 5
Views: 1035

Re: COVID-19 Shipping memo update-looking for suggestions

Just added the terms and conditions blurb, a few questions: 1) Is there a away to have the terms display without having to "click here to view"? 2) The text size in the input screen is much smaller than what displays in the checkout screen....in the checkout screen it's rather large and looks bad co...