Search found 455 matches

by Lfrailey173
Mon May 16, 2022 6:02 pm
Forum: Report a Bug
Topic: item missing from refund screen
Replies: 2
Views: 18

Re: item missing from refund screen

oops didn't even see the scroll bar, thank you!
by Lfrailey173
Fri May 13, 2022 1:13 pm
Forum: Report a Bug
Topic: item missing from refund screen
Replies: 2
Views: 18

item missing from refund screen

Can you please look at order #63833. When we go to refund the shipping the item "S2" Priority Mail shipping is not showing as an "item" to be refunded...? All other orders we've checked where a customer paid for shipping lists the shipping as being able to be refunded....example look at order #63831...
by Lfrailey173
Tue Apr 12, 2022 10:44 pm
Forum: Report a Bug
Topic: All our customer info except email is missing
Replies: 2
Views: 65

Re: All our customer info except email is missing

We tried that when it first happened and customer profiles were still blank and our dashboard workflow timeline still had "no name" for all our actions today. Just tried again (a few hours later) and thankfully it looks to be fixed now...hoping it all doesn't disappear again.
by Lfrailey173
Tue Apr 12, 2022 5:55 pm
Forum: Report a Bug
Topic: Customer accounts are blank
Replies: 1
Views: 47

Customer accounts are blank

In addition to the customer name, address, and phone info missing for all customers in our console it is also happening for customers who are trying to order online. Their entire customer name, address and contact number are completely blank, only displays their email address.
by Lfrailey173
Tue Apr 12, 2022 5:46 pm
Forum: Report a Bug
Topic: All our customer info except email is missing
Replies: 2
Views: 65

All our customer info except email is missing

Is anyone else missing all their customer data? Not sure what happened but just a few minutes ago it all went blank....all of our customer info on orders and on customer profiles has been wiped out. It just says "no name". On buyer profiles the only input field displaying is their email address. Eve...
by Lfrailey173
Tue Apr 05, 2022 9:57 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 14
Views: 3189

Re: New UK VAT regulatory changes

Oops! An order from Great Britain made it through? Usually we get a email notification that we have a customer wanting to place an order and need to address the VAT....buyer #8804. Any ideas why this order didn't trigger the VAT feature?
by Lfrailey173
Mon Apr 04, 2022 6:59 pm
Forum: Report a Bug
Topic: Error 1006. Access denied. Customer cannot place an order
Replies: 3
Views: 98

Re: Error 1006. Access denied. Customer cannot place an order

Holy goodness that is unnerving on the amount of attempts...any ideas on why our website is being targeted?
by Lfrailey173
Mon Apr 04, 2022 2:26 pm
Forum: Report a Bug
Topic: Error 1006. Access denied. Customer cannot place an order
Replies: 3
Views: 98

Error 1006. Access denied. Customer cannot place an order

HI!
Could you please look at blocked IP addresses. We have a customer who is getting error 1006 and get onto our website to shop. The IP address is 47.26.171.147 Can you please let us know when she has been unblocked so I can let her know.
by Lfrailey173
Sun Apr 03, 2022 9:11 pm
Forum: Help / How to use AllProWebTools
Topic: Error #7
Replies: 1
Views: 95

Error #7

Hi!
A longtime customer is getting an access denied error message when trying to access our website. Is there any way to unblock her without her giving us the IP address? She for whatever reason says she is uncomfortable giving us the IP address.
by Lfrailey173
Fri Mar 18, 2022 3:40 pm
Forum: Help / How to use AllProWebTools
Topic: what are the $30 charges for?
Replies: 1
Views: 167

what are the $30 charges for?

Just noticed our credit card receives anywhere from one to three $30 separate charges each month in addition to our monthly invoice charge? What are these $30 charges for? It looks like our credit card is charged and then after the fact are noted as a credit on our invoice? Why are the charges happe...
by Lfrailey173
Sat Feb 05, 2022 2:58 pm
Forum: Help / How to use AllProWebTools
Topic: Tag for purchase timeframe use
Replies: 1
Views: 68

Tag for purchase timeframe use

If I want to create a tag and then tag all buyers who have made a purchase in the last 6 months...how do I do this?
by Lfrailey173
Sat Feb 05, 2022 2:56 pm
Forum: Help / How to use AllProWebTools
Topic: customers with no email
Replies: 3
Views: 99

customers with no email

Is it possible to for the AllPro system to tag any contact in our database that does not have an email address with a tag called "no email"?
by Lfrailey173
Wed Dec 15, 2021 11:59 am
Forum: Help / How to use AllProWebTools
Topic: Java vulnerability
Replies: 3
Views: 288

Re: Java vulnerability

Any update on this? We do not know where in the console to find this info to be able to tell if AllPro has done the updates or if we are at great security risk. Does our website or any of the applications within AllPro use Java? If so are they using specifically the log4j versions 2.0 – 2.14.1? If t...
by Lfrailey173
Sat Dec 11, 2021 7:45 pm
Forum: Help / How to use AllProWebTools
Topic: Java vulnerability
Replies: 3
Views: 288

Java vulnerability

Just received an urgent message from Authorize.net instructing us to check our website and applications to ensure the latest updates have been applied. Does the latest with the Java vulnerability impact our website or any of the applications we use within AllPro? If so what log4j version are we runn...
by Lfrailey173
Fri Dec 10, 2021 7:27 pm
Forum: Help / How to use AllProWebTools
Topic: no email address tag
Replies: 0
Views: 293

no email address tag

Does anyone know if it's possible to tag any contact in our database that does not have an email address? Say can we create a tag called "no email" and then somehow have the system automatically tag any contact that has no email address on file?
by Lfrailey173
Fri Dec 10, 2021 7:25 pm
Forum: Help / How to use AllProWebTools
Topic: Download Contacts with Custom Fields
Replies: 0
Views: 277

Download Contacts with Custom Fields

Does anyone know what the difference between "download contacts" and "Download Contacts with Custom Fields" is? What additional info is included in the custom fields download? We tried to download one but I think we have too many contacts so it's timing out and nothing is downloading.....
by Lfrailey173
Sat Dec 04, 2021 10:52 pm
Forum: Help / How to use AllProWebTools
Topic: Tags function
Replies: 2
Views: 171

Tags function

Hi!
Where can we find information on how to use "tags"? Also does anyone know if it's possible to create a "tag" with all buyers that opened a specific email? Or create a tag of all buyers who have ordered in the last 6 months? Or all buyers that have used a specific coupon code on an order?
by Lfrailey173
Sat Dec 04, 2021 10:42 pm
Forum: Report a Bug
Topic: Tag quantity error
Replies: 2
Views: 183

Tag quantity error

When we go to settings >import/export and then look at the "tag" section the quantity in the "members" section is not accurate. For example our most for "coupons" it is showing "16,887" when in fact we sent an email to our "coupon" tag just last week and there were only 11,795 showing for the tag in...
by Lfrailey173
Fri Dec 03, 2021 7:17 pm
Forum: Help / How to use AllProWebTools
Topic: Gift Certificate
Replies: 6
Views: 260

Re: Gift Certificate

helps a little...so I would just create a new product and put it in the gift certificate category? But then how does the customer use it? Say one customer (currently one of our buyers) wants to gift another customer (a friend who is not in our system) a $100 gift certificate. How would the receiving...
by Lfrailey173
Mon Nov 29, 2021 7:32 pm
Forum: Report a Bug
Topic: Credit Card FREE $0.00 order?
Replies: 1
Views: 153

Credit Card FREE $0.00 order?

Hi! We just had the most bizarre order process through. Please look at buyer 5162 and order# 61834. It has no address on the order or the profile and the order has no items is for $0.00 and for payment method has "Credit Card FREE" listed on the invoice? Any ideas what is going on? Has the system be...
by Lfrailey173
Thu Nov 18, 2021 3:32 pm
Forum: Suggestions / Feature Requests
Topic: Option to turn on/off upsell
Replies: 1
Views: 200

Option to turn on/off upsell

Would be wonderful if you could create an option to toggle off/on an upsell offer. The function would be super convenient when we run a sale that offers a better deal than the upsell. This way we would toggle off the upsells during a greater sale and then toggle back on when the sale is over.
by Lfrailey173
Thu Nov 18, 2021 3:17 pm
Forum: Report a Bug
Topic: Coupon codes not working properly
Replies: 1
Views: 174

Coupon codes not working properly

Testing coupon codes for our BFCM sale by creating shopping carts and applying the code...this works just fine. The issue is when a customer were to try and add another code to see if they can stack discounts...the total then does not calculate correctly. Then if the customer goes back and inputs th...
by Lfrailey173
Fri Nov 12, 2021 11:01 pm
Forum: Report a Bug
Topic: PayPal Order missing from Console
Replies: 5
Views: 1884

Re: PayPal Order missing from Console

Can you please look at buyer 41003...her abandoned cart for $25.80 should have triggered to an order. The paypal payment was received nearly 4 hours ago. Paypal transaction ID 6AX83494F6170631X. Went to the PayPal IPN page and resent but AllPro system still is not generating order.
by Lfrailey173
Fri Nov 12, 2021 8:14 pm
Forum: Report a Bug
Topic: PayPal Order missing from Console
Replies: 5
Views: 1884

Re: PayPal Order missing from Console

What if we resend and the order still does not generate in the AllPro console. Just resent one about an hour ago and still nothing yet.....
by Lfrailey173
Tue Nov 09, 2021 6:30 pm
Forum: Help / How to use AllProWebTools
Topic: shipping charged to customer
Replies: 6
Views: 5413

Re: shipping charged to customer

Tommie any update on the net and gross?
by Lfrailey173
Tue Nov 09, 2021 6:30 pm
Forum: Help / How to use AllProWebTools
Topic: product inventory
Replies: 1
Views: 105

product inventory

Where can we find detailed how-to on how to use the inventory function for products?
by Lfrailey173
Tue Nov 09, 2021 1:51 pm
Forum: Report a Bug
Topic: alt text partially displaying on website
Replies: 5
Views: 361

Re: alt text partially displaying on website

any help on how to resolve this?
by Lfrailey173
Thu Nov 04, 2021 7:57 pm
Forum: Report a Bug
Topic: alt text partially displaying on website
Replies: 5
Views: 361

Re: alt text partially displaying on website

Tried it again.... Used this blog https://www.realnoni.com/Noni-Fruit-Leather-Antioxidant-Power/ Changed the alternative text for the blog image to "noni fruit and noni fruit leather" and clicked save on Nov 3rd. Image below alt text mess fixed on Nov 3.jpg Then went to the url https://www.realnoni....
by Lfrailey173
Tue Nov 02, 2021 7:09 pm
Forum: Help / How to use AllProWebTools
Topic: Detailed Information on Notifications Sent Out
Replies: 6
Views: 306

Re: Detailed Information on Notifications Sent Out

We are also curious about this...how do we email a customer's order confirmation from the order screen to us so we can see what the customer sees? I only see the option to "email invoice to customer" but no option have the order confirmation/invoice sent to another email address...how do we do this?...
by Lfrailey173
Tue Nov 02, 2021 7:02 pm
Forum: Help / How to use AllProWebTools
Topic: shipping charged to customer
Replies: 6
Views: 5413

Re: shipping charged to customer

any update on this? We did a screenshare with Tommie last week and he was going to get back to us.....the sales report does not calculate accurate stats...the gross and net fields are the exact same stats....the discount field is not being taken into account on the net.
by Lfrailey173
Tue Nov 02, 2021 6:58 pm
Forum: Report a Bug
Topic: alt text partially displaying on website
Replies: 5
Views: 361

Re: alt text partially displaying on website

it's actually not just blog images....here's screenshot of our homepage....please advise.
homepage mess.jpg
homepage mess.jpg (322.32 KiB) Viewed 359 times
by Lfrailey173
Tue Nov 02, 2021 6:50 pm
Forum: Report a Bug
Topic: alt text partially displaying on website
Replies: 5
Views: 361

alt text partially displaying on website

Hi! We did a screenshare last week with Tommie as almost all of our alt text is missing from images on our website. He showed how to add the alt text for our blog images however now parts of the alt text is showing on the actually blog page under the image with a ">" and in the back end on the blog ...
by Lfrailey173
Thu Oct 21, 2021 1:42 pm
Forum: Help / How to use AllProWebTools
Topic: image ALT text
Replies: 4
Views: 4831

Re: image ALT text

Yes we highlighted that as that is the only details on the "inspect elements" tab about the image. The only details are about the style for size and placement etc there is no alt text. Please go to https://www.realnoni.com/Noni-Fruit-Leather-1002/ and right click on the noni fruit leather image then...
by Lfrailey173
Wed Oct 20, 2021 2:48 pm
Forum: Help / How to use AllProWebTools
Topic: shipping charged to customer
Replies: 6
Views: 5413

Re: shipping charged to customer

Ok but we are not looking for an "average sales price". We are looking to pull the stats of the exact shipping charges charged to customers for a date range. 1) Can you explain where the $2775.65 in the "actual" column is coming from? 409 x $6.79 does not equal that. 2) So you are saying to figure o...
by Lfrailey173
Sun Oct 17, 2021 8:35 pm
Forum: Help / How to use AllProWebTools
Topic: shipping charged to customer
Replies: 6
Views: 5413

Re: shipping charged to customer

Just ran the report and it's not pulling accurate numbers. I used last month 9/1/2021 thru 9/30/2021. It's showing a total number of orders for Sept as 424 orders. Our Monthly Report for Sept 2021 shows total orders as 422...so it's just off by 2 but still off. Bigger questions: 1) A large percentag...
by Lfrailey173
Sun Oct 17, 2021 7:31 pm
Forum: Help / How to use AllProWebTools
Topic: image ALT text
Replies: 4
Views: 4831

Re: image ALT text

Hmm..I don't think its working for any of our products. Just inspected the product pages and seeing no alt text...attached is screenshot of noni fruit leather as an eg Also how do we add alt text to images that are not on product pages...such has our image gallery and blogs? alt text missing noni fr...
by Lfrailey173
Fri Oct 15, 2021 10:14 pm
Forum: Help / How to use AllProWebTools
Topic: How to find first day of business using AllPro?
Replies: 2
Views: 4390

How to find first day of business using AllPro?

We are trying to pull the lifetime value of a customer report...the console is reminding us that in order to show true "Lifetime Value" set the date range to begin with your first day in business...where in the AllPro settings can we find our first day of business using AllPro so we can pull lifetim...
by Lfrailey173
Fri Oct 15, 2021 10:09 pm
Forum: Help / How to use AllProWebTools
Topic: review snippets
Replies: 1
Views: 4202

review snippets

Google search console is flagging all our product pages as not supporting reviews? How do we fix this in the AllPro console so google is able to crawl and validate the data for product reviews?
by Lfrailey173
Fri Oct 15, 2021 10:04 pm
Forum: Help / How to use AllProWebTools
Topic: shipping charged to customer
Replies: 6
Views: 5413

shipping charged to customer

We are doing a analysis of shipping margin cost and need to pull our shipping charged to customer data or report...how do we do this? Say we want to pull shipping charged to customers for Sept 2021 or the last 6 months or 12 months, where in the console do you access/pull this data?
by Lfrailey173
Wed Oct 06, 2021 2:08 pm
Forum: Report a Bug
Topic: shipping manager not updated with suspensions
Replies: 3
Views: 2229

Re: shipping manager not updated with suspensions

In the past you had recommended that we not link our Endicia account with All Pro as we do not print our shipping labels via the All Pro console but directly via Endicia.com.....if we link the account will this impact our label printing process and limit us to only printing via the All Pro console?
by Lfrailey173
Wed Sep 22, 2021 1:45 pm
Forum: Help / How to use AllProWebTools
Topic: abandoned cart email sends
Replies: 4
Views: 1298

Re: abandoned cart email sends

hmm confused here...there is no verbiage in our abandoned cart email that offers any type of discount. It simply notifies them that they have items in their cart. So since there is no discount why would there be an advantage to hold the email until 1am verses sending shortly after the cart is abando...
by Lfrailey173
Tue Sep 21, 2021 6:40 pm
Forum: Help / How to use AllProWebTools
Topic: abandoned cart email sends
Replies: 4
Views: 1298

Re: abandoned cart email sends

Great! This is very helpful. Follow up question: would you recommend we change the configuration for our campaign to "ASAP"? I'm honestly not sure why it was set to 1am, would there be a benefit to hold and send at 1am instead of ASAP? If you recommend we change it, how do we do this? And also I'm a...
by Lfrailey173
Tue Sep 21, 2021 12:35 pm
Forum: Help / How to use AllProWebTools
Topic: abandoned cart email sends
Replies: 4
Views: 1298

abandoned cart email sends

Hi! What do we need to do to not have our abandoned cart email send to customer that has a shopping cart that actually checked out and order is generated? We've had a influx of customers that are having trouble placing orders on our website so they get frustrated and call for help. We click on the s...
by Lfrailey173
Thu Sep 09, 2021 1:04 am
Forum: Report a Bug
Topic: buyer profile partially missing/ unable to order
Replies: 4
Views: 1184

Re: buyer profile partially missing/ unable to order

Thank you for following up. It has resolved its self. Will let you know if it happens again.
by Lfrailey173
Sun Sep 05, 2021 5:21 pm
Forum: Report a Bug
Topic: buyer profile partially missing/ unable to order
Replies: 4
Views: 1184

unable to input orders in the console

We are unable to create orders or input phone orders in the console. When we click "new order" on a buyers profile the order screen says "Buyer must be added before completing the order or saving estimate"....many customers are also unable to login online and place their orders...which is how we dis...
by Lfrailey173
Sun Sep 05, 2021 5:13 pm
Forum: Report a Bug
Topic: buyer profile partially missing/ unable to order
Replies: 4
Views: 1184

update: more buyer profiles are missing some data

Hi- Just had a click through customers who have ordered today and realized it is not just buyer 23061 with missing details it's everyone I've clicked on. Examples are buyer 33925, 17799 and 33047. Their addresses are incomplete, their emails are missing and their order history...below examples are a...
by Lfrailey173
Sun Sep 05, 2021 5:01 pm
Forum: Report a Bug
Topic: buyer profile partially missing/ unable to order
Replies: 4
Views: 1184

buyer profile partially missing/ unable to order

Hi- Buyer #23061 is unable to login and place an order on our website. It is saying he does not have an account. When I type in his email address into the search function in our console it pulls him however when click on the his name to go to his profile page some of his info is not displayed. His a...
by Lfrailey173
Fri Jul 23, 2021 1:13 pm
Forum: Report a Bug
Topic: credit card refunds not working
Replies: 2
Views: 981

Re: credit card refunds not working

yes working now. thank you!
by Lfrailey173
Tue Jul 20, 2021 8:56 pm
Forum: Report a Bug
Topic: phone order not showing on orders to be shipped page
Replies: 3
Views: 1134

Re: phone order not showing on orders to be shipped page

Great! Order #59737 is now in the queue....however there are now two orders from Sept 2019 when we had a tech issue with the shopping cart not charging customers correctly so orders were not generating...these two orders were manually shipped in 2019. How do we clear them ( order # 47696 and #47695)...