Search found 407 matches

by Lfrailey173
Fri Jul 23, 2021 1:13 pm
Forum: Report a Bug
Topic: credit card refunds not working
Replies: 2
Views: 41

Re: credit card refunds not working

yes working now. thank you!
by Lfrailey173
Tue Jul 20, 2021 8:56 pm
Forum: Report a Bug
Topic: phone order not showing on orders to be shipped page
Replies: 3
Views: 42

Re: phone order not showing on orders to be shipped page

Great! Order #59737 is now in the queue....however there are now two orders from Sept 2019 when we had a tech issue with the shopping cart not charging customers correctly so orders were not generating...these two orders were manually shipped in 2019. How do we clear them ( order # 47696 and #47695)...
by Lfrailey173
Tue Jul 20, 2021 6:29 pm
Forum: Report a Bug
Topic: phone order not showing on orders to be shipped page
Replies: 3
Views: 42

phone order not showing on orders to be shipped page

Just took a phone order were a customer used two payment methods for the order total. The order screen shows that the order has not been shipped yet which is correct and paid in full however the order is not showing in the queue of orders to be shipped when we got to "store" > "orders". The last ord...
by Lfrailey173
Mon Jul 05, 2021 2:11 pm
Forum: Report a Bug
Topic: GDPR delete not working
Replies: 4
Views: 32

Re: GDPR delete not working

oh interesting....just noticed on the customers profile the buyer id is listed as 8346 but on the GDPR delete page it has CRM ID as 8488? Very bizarre....is the system deleting the incorrect buyer profile? I just tested it out again, went to buyer 8346 and selected GDPR perm delete. On the page aski...
by Lfrailey173
Mon Jul 05, 2021 1:53 pm
Forum: Report a Bug
Topic: GDPR delete not working
Replies: 4
Views: 32

Re: GDPR delete not working

oops sorry no idea how I typed #8488, yes that buyer is deleted but it's buyer #8346 that we deleted June 16th and again June 28th and it's still there. Plus buyers 26311, 26141 and 21447 screenshots for buyer 8346 below buyer 8346, screenshot today July 5 2021 buyer 8346 profile still avail.jpg del...
by Lfrailey173
Wed Jun 30, 2021 6:48 pm
Forum: Suggestions / Feature Requests
Topic: Emojis for email
Replies: 3
Views: 1758

Re: Emojis for email

is it just us that would like to see this feature? We would love to be able to have some fun with emojis in our email marketing campaigns......
by Lfrailey173
Wed Jun 30, 2021 1:35 pm
Forum: Report a Bug
Topic: customer notes not displaying on printed invoice
Replies: 2
Views: 34

customer notes not displaying on printed invoice

Hi!
The notes on this order are not displaying on the printed invoice? The box above the notes says "These notes will be printed on the invoice for your customer to see." Buyer 40416 order# 59399 Any ideas?
customer notes.jpg
customer notes.jpg (235.96 KiB) Viewed 34 times
customer notes missing from invoice print.jpg
customer notes missing from invoice print.jpg (145.07 KiB) Viewed 34 times
by Lfrailey173
Mon Jun 28, 2021 1:22 pm
Forum: Help / How to use AllProWebTools
Topic: GDPR perm delete
Replies: 0
Views: 70

GDPR perm delete

How long does the GDPR delete option take to actually delete the buyers profile from our system?
by Lfrailey173
Thu Jun 24, 2021 2:19 pm
Forum: Report a Bug
Topic: invoice line item pricing incorrect
Replies: 1
Views: 43

invoice line item pricing incorrect

Hi! Can you please fix invoice #59324 for buyer 33303. The line item discount is not reflected in the "discount" column and the "extended" column total is wrong...somehow the order total that the customer was charged calculated correctly. This is how the line items should read 4 noni fruit leather $...
by Lfrailey173
Sun Jun 13, 2021 6:39 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 227

Re: New UK VAT regulatory changes

Thank you for the update. Yes sounds like the functionality that you suggested makes most sense. Just a question on processing the payment...how exactly will we do this? Once we've calculated the VAT, sent them a finalized invoice that we've created in a template (no within AllPro) and asked the cus...
by Lfrailey173
Wed Jun 09, 2021 10:22 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 227

Re: New UK VAT regulatory changes

Sorry our reply took longer as we looked into the format of the invoice example you attached yesterday but it's no longer attached. This new one is an EU invoice and appears to be a B2B transaction as both seller and customer have a VAT # listed...typically it would just be a seller VAT unless it wa...
by Lfrailey173
Mon Jun 07, 2021 4:12 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 227

Re: New UK VAT regulatory changes

For VAT the tax is only applicable to the goods, not the cost of shipping. So even though an order total may be over £135 the shipping charge must be removed for VAT calculation purposes. So this year we actually just had an order last week which is how we discovered the new VAT regulations. Order 5...
by Lfrailey173
Fri Jun 04, 2021 8:15 pm
Forum: Suggestions / Feature Requests
Topic: New UK VAT regulatory changes
Replies: 12
Views: 227

Re: New UK VAT regulatory changes

Ok great. We were not sure how many of your customers do business in the UK/NI and also are impacted. The new UK VAT is already effective. It also appears that of July 1st 2021 all countries within the EU also have changes coming on how EU VAT is collected...but for right now we'll just deal with th...
by Lfrailey173
Wed May 19, 2021 3:27 pm
Forum: Help / How to use AllProWebTools
Topic: how to create custom field for sign up box
Replies: 2
Views: 177

Re: how to create custom field for sign up box

Yes it does thank you for the reminder!
by Lfrailey173
Wed May 19, 2021 3:04 pm
Forum: Help / How to use AllProWebTools
Topic: how to create custom field for sign up box
Replies: 2
Views: 177

how to create custom field for sign up box

How to I create a custom field for a sign up box? I've done so in the past and cannot remember how I did it? I see the four that we've created in the past but need to add another one...Please help thank you
by Lfrailey173
Wed Apr 21, 2021 5:50 pm
Forum: Help / How to use AllProWebTools
Topic: How to make image mobile responsive on dictionary pages
Replies: 3
Views: 910

How to make image mobile responsive on dictionary pages

Hi! Where do I make an image on a dictionary term responsive for mobile? I'm unable to find the area to mark it responsive so they image doesn't completely distort for those customers using mobile. In editing a blog we have the "responsive" box to tick but I'm unable to find this for any dictionary ...
by Lfrailey173
Mon Mar 29, 2021 4:08 pm
Forum: Help / How to use AllProWebTools
Topic: PayPal new IPNs
Replies: 1
Views: 446

PayPal new IPNs

We received notification from PayPal that they are adding IPNs, PayPal asking us if we are implementing any Access Control List (ACL) or filters on IP addresses for the IPNs received from PayPal? If yes we then need to add the new IPNs which we need to know how to do? Please advise.
by Lfrailey173
Fri Mar 19, 2021 9:27 pm
Forum: Report a Bug
Topic: test product displayed on our website?
Replies: 0
Views: 967

test product displayed on our website?

A curious customer brought to our attention that we have "test product" displayed on our website....no idea where this came from. We were upgraded to 5.7 yesterday and ran into the issue where customers were not being charged for shipping. Level 2 is looking into this...if you could please add this ...
by Lfrailey173
Wed Mar 17, 2021 11:47 pm
Forum: Report a Bug
Topic: Quantity discounts not applying in console
Replies: 5
Views: 716

Re: Quantity discounts not applying in console

oops 57879 and 57832 are not But these are and attaching screenshots of a few so you can see the discount did apply and is noted by the word "quantity" in the discount field: 57885 57858 57836 57827 57792 57781 57774 57753 57740 57738 57728 57727 57714 57686 57612 57611 57610 57602 57600 57584 57573...
by Lfrailey173
Wed Mar 17, 2021 11:28 pm
Forum: Report a Bug
Topic: Quantity discounts not applying in console
Replies: 5
Views: 716

Re: Quantity discounts not applying in console

Here are examples of phone orders taken in the last few weeks that all have quantity discounts that automatically applied without manually adjusting Order Numbers: 57885 57879 57858 57836 57832 57827 57792 57781 57774 57753 57740 57738 57728 57727 57714 57686 57612 57611 57610 57602 57600 57584 5757...
by Lfrailey173
Wed Mar 17, 2021 11:15 pm
Forum: Report a Bug
Topic: Quantity discounts not applying in console
Replies: 5
Views: 716

Re: Quantity discounts not applying in console

actually we've been using it for years this way... taking phone orders and creating orders for customers and the order input screen automatically applied the discount. You can pull any of the thousands of phone orders from the last 8 years and you will see the discount applied without making any adj...
by Lfrailey173
Wed Mar 17, 2021 9:05 pm
Forum: Help / How to use AllProWebTools
Topic: export product reviews as csv file
Replies: 3
Views: 1279

Re: export product reviews as csv file

We did a chat with support on Feb 26th and one of the csv files Kayla and Elliot pulled for us is missing data. Elliot did not know why and was escalating to Level 2....do you have an eta on when we will hear back?
by Lfrailey173
Wed Mar 17, 2021 9:01 pm
Forum: Report a Bug
Topic: Quantity discounts not applying in console
Replies: 5
Views: 716

Quantity discounts not applying in console

Hi. We did a screenshare with Tommie this morning regarding our set quantity discounts for 5%, 10% and 15% not applying when we were are creating orders for all customers. He was unable to resolve the problem via the screenshare but was able to confirm there was a problem he needed to get off our sc...
by Lfrailey173
Mon Mar 01, 2021 8:33 pm
Forum: Report a Bug
Topic: product review "name" and "title" switched on web
Replies: 1
Views: 1153

product review "name" and "title" switched on web

The "Name" and 'Title" of a product review are displaying swapped on the website...the "title" is displaying as the "name" and the "name" is displaying as the "title". Eg last review on this page: https://www.realnoni.com/Noni-Fruit-Leather-1002/ The title is showing as "Canaan" and the name is " Th...
by Lfrailey173
Wed Feb 24, 2021 9:12 pm
Forum: Report a Bug
Topic: US Virgin Islands missing from state drop down
Replies: 2
Views: 821

US Virgin Islands missing from state drop down

We have a customer in the US Virgin Islands that is trying to place an order on our website. It keeps asking her to change the country on her address. She has US declared, which is correct however will not let her proceed as she is unable to select a state as there is no "VI" listed. Could you pleas...
by Lfrailey173
Sun Jan 31, 2021 4:10 pm
Forum: Report a Bug
Topic: Customer passwords are not working
Replies: 3
Views: 803

Re: Customer passwords are not working

I also used the "forgot password" link on our website to receive my login credentials and the credentials matched what I had recorded as my details and worked on login. However I have had to help at least 15 people last week alone where the credentials in their email did not work. I had to instead u...
by Lfrailey173
Fri Jan 29, 2021 8:04 pm
Forum: Report a Bug
Topic: Customer passwords are not working
Replies: 3
Views: 803

Customer passwords are not working

We have had an influx of customers calling and emailing that their passwords for our website are not working. When the customer receives the error that their password they've tried to use is incorrect they then use our "forgot password" link and receive the system email with their login and password...
by Lfrailey173
Thu Nov 19, 2020 6:44 pm
Forum: Help / How to use AllProWebTools
Topic: Temporarily hide a product from website
Replies: 1
Views: 617

Temporarily hide a product from website

How do we temporarily hide a product from our website so that it can not be purchased? We did this with our banana noni a couple of years ago but people that had saved the url still found it so we want to make sure we do it correctly this time. Do we go to store>products> then select the product 1) ...
by Lfrailey173
Fri Nov 13, 2020 12:48 pm
Forum: Report a Bug
Topic: Our customers are still being over charged
Replies: 2
Views: 2303

Re: Our customers are still being over charged

We did a screenshare on Monday about this and have had no further feedback or follow up on the issue, has it been addressed? resolved? fixed?
by Lfrailey173
Fri Nov 13, 2020 12:45 pm
Forum: Help / How to use AllProWebTools
Topic: buy more save more coupon
Replies: 4
Views: 2495

Re: buy more save more coupon

could we please get an update on this? You asked us to do a screenshare on Monday which we did and Tommie said he'd get back to us soon about it......
by Lfrailey173
Thu Nov 12, 2020 7:44 pm
Forum: Report a Bug
Topic: New customers are not able to place orders
Replies: 2
Views: 2163

Re: New customers are not able to place orders

Ok great thank you for fixing it! Can you also look at the the available support time remaining for us. We received an email saying we have 1 minute remaining after this chat today...don't really think it's a fair practice to deduct time from us for technical glitches of the software that we cannot ...
by Lfrailey173
Thu Nov 12, 2020 12:23 pm
Forum: Report a Bug
Topic: New customers are not able to place orders
Replies: 2
Views: 2163

New customers are not able to place orders

We have an issue where new customers that are not in our database are not able to create an account or place an order. The are not able to fill in the "state" field. Nothing drops down on the drop down menu....it's completely blank. I've had 5 calls this morning about this so tested myself and can c...
by Lfrailey173
Sat Nov 07, 2020 10:40 pm
Forum: Report a Bug
Topic: Our customers are still being over charged
Replies: 2
Views: 2303

Our customers are still being over charged

Some of our customers are still being over charged. Can you please check order #55574 for buyer #17390. The AllPro system removed the quantity 5% discount on the fruit leather and the free shipping the customer qualified for after he clicked checkout, the $13.80 was added back in. The exact same thi...
by Lfrailey173
Wed Nov 04, 2020 2:55 pm
Forum: Help / How to use AllProWebTools
Topic: buy more save more coupon
Replies: 4
Views: 2495

buy more save more coupon

Is it possible to create a coupon code offer in the AllPro system that would function as a "buy more save more" deal? We see so many companies and brands doing this and wondering if the coupon system in AllPro supports this type of functionality? For example we would want to create one code that wou...
by Lfrailey173
Tue Nov 03, 2020 7:34 pm
Forum: Help / How to use AllProWebTools
Topic: How to pull sales stats for date range
Replies: 2
Views: 964

Re: How to pull sales stats for date range

Yes this is the sales stats we were trying to find, thank you! Would be amazing if all the sales stats, number of orders, units sold etc were all in one section and we could customize what data we wanted to pull in a report or simply view on the screen and toggle between different dates and types of...
by Lfrailey173
Mon Nov 02, 2020 8:56 pm
Forum: Suggestions / Feature Requests
Topic: Sales Stat reports and Monthly Reports
Replies: 0
Views: 5494

Sales Stat reports and Monthly Reports

Please add feature to allow us to download all sales stats and monthly reports in csv form as well as be able to save as a pdf. Currently all we can do is print the page that pulls up which not user friendly for tracking sales activity over any period of time.
by Lfrailey173
Mon Nov 02, 2020 8:47 pm
Forum: Help / How to use AllProWebTools
Topic: How to pull sales stats for date range
Replies: 2
Views: 964

How to pull sales stats for date range

Hi! Can someone please help us? Where can we pull sales stats for a specific date range? We've tried changing the date on the dashboard toolbar to the desired dates and then going to reports >sales >sales stats....this just pulls gross sales and the net sales are completely in accurate...it is simpl...
by Lfrailey173
Mon Nov 02, 2020 1:40 am
Forum: Help / How to use AllProWebTools
Topic: Accurate stats by coupon
Replies: 1
Views: 811

Accurate stats by coupon

Hi!

Where in the AllPro console can we find the most accurate stats by for a specific coupon code?

For example:
the email preview "coupon usage"
Reports > Sales > Sales by coupon code
Reports > Monthly Reports > Coupons

All three of the above show wildly different stats....which one is accurate?
by Lfrailey173
Thu Oct 29, 2020 2:09 pm
Forum: Help / How to use AllProWebTools
Topic: Product unit and sales stats
Replies: 2
Views: 921

Re: Product unit and sales stats

Thanks Tim! Very helpful! Yes your option 2 is most what we are looking for...when we pull the sales stats report the units sold per product appear to be correct however the sales stats on the report don't appear to be anywhere near correct as it seems you've noticed a bit too, thanks for the tip on...
by Lfrailey173
Thu Oct 29, 2020 1:34 pm
Forum: Report a Bug
Topic: orders marked as "reshipped" customers receiving double confirmation emails
Replies: 1
Views: 931

orders marked as "reshipped" customers receiving double confirmation emails

Why do some of our orders get marked as "reshipped"? All we do is click the check mark on the "orders" page. Also the customer it just happened to received two email confirmations for shipping for the same order which he is not happy about... buyer #11954

How do we stop this from happening?
by Lfrailey173
Wed Oct 28, 2020 8:30 pm
Forum: Help / How to use AllProWebTools
Topic: Product unit and sales stats
Replies: 2
Views: 921

Product unit and sales stats

Hi! We are looking for advice on where in the AllPro console to pull units sold by product and sales by product within a specific date range. I've looked at Reports> Sales> Sales Stats however the sales don't look to be accurate....the gross just appears to be multiplying the units sold by the full ...
by Lfrailey173
Wed Oct 28, 2020 7:54 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 3832

Re: upsell discount being removed in checkout

ok great! We will create the new codes and test them out and let you know if we have any issues. Thank you!
by Lfrailey173
Wed Oct 28, 2020 7:50 pm
Forum: Help / How to use AllProWebTools
Topic: contact phone number mobile display issue
Replies: 7
Views: 1717

Re: contact phone number mobile display issue

hmmm...ok we are super confused...we thought you worked for Dave since you were giving us direction on how to solve the problem. Thanks for trying to help us out. Yes in the past we made changes to the stylesheet and it really messed things up so Dave asked us to not make any changes until his team ...
by Lfrailey173
Tue Oct 27, 2020 1:27 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 3832

Re: upsell discount being removed in checkout

Yes they should function just as the codes we provided did.

Stackable:
option a

NOT stackable:
option a
by Lfrailey173
Tue Oct 27, 2020 1:22 pm
Forum: Help / How to use AllProWebTools
Topic: contact phone number mobile display issue
Replies: 7
Views: 1717

Re: contact phone number mobile display issue

Hi! We are not interested in just "trying" codes out as we've done so in the past and I'm sure you remember it did not pan out well. You asked us not to just try things again but to make sure we ask you for specifics so that's what we are doing... does Dave recommend option 1 or option 2?
by Lfrailey173
Mon Oct 26, 2020 8:02 pm
Forum: Report a Bug
Topic: upsell discount being removed in checkout
Replies: 12
Views: 3832

Re: upsell discount being removed in checkout

Hi! Here are the two shipping coupon codes we used earlier this year that functioned as we would like both of these codes were stackable: code: WAVES the US free shipping code for all US orders code: SURFING the international code for $15 off the price of international shipping We also need to be ad...
by Lfrailey173
Mon Oct 26, 2020 7:52 pm
Forum: Help / How to use AllProWebTools
Topic: contact phone number mobile display issue
Replies: 7
Views: 1717

Re: contact phone number mobile display issue

any feedback on which of the above is correct? The two articles you asked us to reference for guidance give two different code insert suggestions.....
by Lfrailey173
Thu Oct 22, 2020 12:41 am
Forum: Report a Bug
Topic: International Order charged no shipping fee
Replies: 6
Views: 2947

Re: International Order charged no shipping fee

This issue happened two more times today. Can you please help do something to fix this? A significant number of international buyers have had their "province" deleted from their CRM profile which from what we can tell is causing the shipping to then default to US even though the CRM profile still sh...
by Lfrailey173
Sat Oct 17, 2020 6:42 pm
Forum: Help / How to use AllProWebTools
Topic: export product reviews as csv file
Replies: 3
Views: 1279

export product reviews as csv file

We need to export our product reviews as a csv file, how do we do this? I looked in "settings" > "import/export" but do not see product reviews as an option.
by Lfrailey173
Sat Oct 17, 2020 6:27 pm
Forum: Help / How to use AllProWebTools
Topic: contact phone number mobile display issue
Replies: 7
Views: 1717

contact phone number mobile display issue

We are having an issue where our contact phone number displays in a green font on mobile and tablet making it very hard for the customer to see. On desktop the phone number displays in white font which is much easier to see. How do we fix this on mobile/tablet so it displays in white too? mobile/tab...