Search found 187 matches
- Tue May 19, 2020 11:18 am
- Forum: Help / How to use AllProWebTools
- Topic: Website Country Access
- Replies: 4
- Views: 2039
Re: Website Country Access
Yes, I did a search for 'allprowebtools country access' and it came right up! I remembered reading the blog about it last year.
- Thu Apr 25, 2019 12:53 pm
- Forum: Report a Bug
- Topic: Notes not saving
- Replies: 2
- Views: 1509
Re: Notes not saving
Ha! You are correct! How I didn't know that after YEARS of being a provider, I do not know . Thank you!
- Wed Apr 24, 2019 5:19 pm
- Forum: Report a Bug
- Topic: Notes not saving
- Replies: 2
- Views: 1509
Notes not saving
Hello! I just deployed a new account today, support code 3705-0, and when I was showing her how to add notes the notes would not save. They aren't tracked in the workflow timeline at all. Please advise, thank you!
- Mon Apr 08, 2019 2:45 pm
- Forum: Report a Bug
- Topic: Reporting multiple "opened emails" on contact cards
- Replies: 4
- Views: 1957
Re: Reporting multiple "opened emails" on contact cards
Thank you for resolving this so quickly!
- Fri Apr 05, 2019 1:44 pm
- Forum: Report a Bug
- Topic: Reporting multiple "opened emails" on contact cards
- Replies: 4
- Views: 1957
Re: Reporting multiple "opened emails" on contact cards
Excellent, thank you!
- Fri Apr 05, 2019 12:50 pm
- Forum: Report a Bug
- Topic: Reporting multiple "opened emails" on contact cards
- Replies: 4
- Views: 1957
Reporting multiple "opened emails" on contact cards
Hello! In my account and in the accounts of my clients we are noticing an usual amount of recordings on the workflow timeline for individual contacts that they have "opened" emails. It will show at times a dozen times that someone has opened the emails. Can you please advise on why this is happening...
- Fri Mar 29, 2019 11:13 am
- Forum: Report a Bug
- Topic: Uploading contacts taking abnormally long
- Replies: 1
- Views: 1107
Uploading contacts taking abnormally long
Hello! I am have been trying to import a list of 8 contacts for the past hour or so. It never takes this long so I am thinking there is a bug? Please advise. Thank you!
- Mon Mar 04, 2019 12:41 pm
- Forum: Help / How to use AllProWebTools
- Topic: Setting a default font
- Replies: 1
- Views: 1295
Setting a default font
Hello! Is there a way to select a default font for emails?
- Thu Feb 14, 2019 11:09 am
- Forum: Suggestions / Feature Requests
- Topic: Schedule an email to an individual contact
- Replies: 3
- Views: 4085
Schedule an email to an individual contact
Hey! It would be awesome if we could schedule an email to an individual contact instead of just the "send now" option. Thank you!
- Thu Jan 31, 2019 11:42 am
- Forum: Suggestions / Feature Requests
- Topic: Changing font for signature
- Replies: 1
- Views: 1939
Changing font for signature
Hello! I love the signature short code option for adding it to your emails. It would be awesome if we could change the font. Thank you!
- Wed Dec 19, 2018 1:54 pm
- Forum: Help / How to use AllProWebTools
- Topic: Mass deletion of notifications
- Replies: 2
- Views: 1643
Re: Mass deletion of notifications
Thank you! That is very helpful
- Tue Dec 18, 2018 12:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: Mass deletion of notifications
- Replies: 2
- Views: 1643
Mass deletion of notifications
Is there a way to do a mass delete of notifications? A client of mine re-upped her membership after it being stagnant for 2 years and has 80+ notifications from 2016 that are not longer applicable. Is there a way to reset the notifications for a clean slate?
- Fri Nov 02, 2018 11:18 am
- Forum: Help / How to use AllProWebTools
- Topic: Edit 'Unsubscribe' message
- Replies: 5
- Views: 2535
Re: Edit 'Unsubscribe' message
Yes! This is exactly what I needed! Thank you
- Thu Aug 02, 2018 5:53 pm
- Forum: Report a Bug
- Topic: Workflow timeline
- Replies: 1
- Views: 1344
Workflow timeline
I am trying to see the past notes in a contacts card but it keeps refreshing with dozens of "they opened this email 1 hr ago". I can't get past this note to see my original notes on the contact. Thoughts?
- Fri Jul 27, 2018 5:01 pm
- Forum: Report a Bug
- Topic: Notifications icon
- Replies: 3
- Views: 2081
Re: Notifications icon
When I log back in it shows the 23 people that need to be called but no abandoned cart. I know that there is at least one because she told me. Is there another way to check for abandoned carts?
- Fri Jul 27, 2018 1:17 pm
- Forum: Report a Bug
- Topic: Notifications icon
- Replies: 3
- Views: 2081
Notifications icon
Hey! My notifications keep showing me different items. When I originally logged in this morning it showed 23 contacts need to be called, purchases and abandoned carts, a total of 43 items. I went in to a meeting so it timed out, I logged in again and it no longer is showing the purchases or abandone...
- Thu Apr 19, 2018 11:50 am
- Forum: Report a Bug
- Topic: You have a new client
- Replies: 1
- Views: 1666
You have a new client
I got a notification in my console for a new client request as their expert. When I click on the notification it sends me to this page (see attached image) and not to the clients' profile. When I got to the client's contact card it doesn't give me the option to login, just to deploy. Please help
- Sun Mar 18, 2018 10:34 am
- Forum: Report a Bug
- Topic: Images not viewable to insert
- Replies: 1
- Views: 1818
Images not viewable to insert
Hi! I am working on client account 3214-0 and I am trying to insert an image in to her emails. The images pull up, quickly flash to show they are there and then go away completely so I can't select anything to insert. Please help :)
- Thu Feb 22, 2018 2:41 pm
- Forum: Report a Bug
- Topic: Difficulty doing training when both logged in
- Replies: 3
- Views: 3022
Re: Difficulty doing training when both logged in
Awesome thank you! Here are the two accounts:
3501-0
3498-0
I will make sure their web browsers are updated as well. Thank you!
3501-0
3498-0
I will make sure their web browsers are updated as well. Thank you!
- Thu Feb 22, 2018 1:58 pm
- Forum: Report a Bug
- Topic: Difficulty doing training when both logged in
- Replies: 3
- Views: 3022
Difficulty doing training when both logged in
Hey there! This has happened twice in the past week. I have signed up two new customers and have them work with me side-by-side to walk them through the system and a few minutes in to training my client can no longer navigate. They aren't able to click on any buttons in their console, search or do a...
- Thu Feb 15, 2018 4:02 pm
- Forum: Report a Bug
- Topic: Help with file upload
- Replies: 1
- Views: 2070
Help with file upload
Hello! I am trying to import a spreadsheet (.csv) for a client in their console. It's for All Glitzed Out. There are 9 contacts and when the upload completes it says "9 contacts added to Irish Step Dancing tag" but only 4 contacts are visible. I tried to add the spreadsheet as an attachment here but...
- Fri Feb 09, 2018 10:56 am
- Forum: Report a Bug
- Topic: Client in NH trying to pay an invoice
- Replies: 1
- Views: 2019
Client in NH trying to pay an invoice
Hi! I have a client that is trying to pay her invoice, Lisa Violette, in New Hampshire. She clicks on the "pay now" button, creates her login and profile but there is no option for New Hampshire for her to complete her profile to pay. Please help!
- Fri Jan 19, 2018 2:05 pm
- Forum: Help / How to use AllProWebTools
- Topic: Accidental unsubscribe
- Replies: 2
- Views: 2577
Re: Accidental unsubscribe
Woo hoo! That's exactly what I needed, thank you :)
- Wed Jan 17, 2018 6:02 pm
- Forum: Help / How to use AllProWebTools
- Topic: Accidental unsubscribe
- Replies: 2
- Views: 2577
Accidental unsubscribe
Hey!
I have a client that unsubscribed to my emails by accident. She needs to be re-added to the database so she can receive email updates for the Conversation Club. Is there anyway I can re-activate her email address? I have written permission from her to receive emails via APWT.
I have a client that unsubscribed to my emails by accident. She needs to be re-added to the database so she can receive email updates for the Conversation Club. Is there anyway I can re-activate her email address? I have written permission from her to receive emails via APWT.
- Thu Jan 04, 2018 1:50 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to see who added an item to the cart
- Replies: 3
- Views: 3442
Re: How to see who added an item to the cart
Got it. So just to clarify, is the "cart" where an abandoned cart would show up? Or is that simply someone clicking on the purchasable item?
- Thu Jan 04, 2018 1:49 pm
- Forum: Help / How to use AllProWebTools
- Topic: Client seeing update CC screen
- Replies: 2
- Views: 2464
Re: Client seeing update CC screen
Great! Thank you. I spoke with my client and we have resolved the issue. Thank you!
- Wed Jan 03, 2018 5:09 pm
- Forum: Help / How to use AllProWebTools
- Topic: Client seeing update CC screen
- Replies: 2
- Views: 2464
Client seeing update CC screen
Hey!
My client Denise Onofrey keeps getting a "update credit payment" pop-up on her screen that won't go away. The cc is not expiring until February... help please.
My client Denise Onofrey keeps getting a "update credit payment" pop-up on her screen that won't go away. The cc is not expiring until February... help please.
- Wed Jan 03, 2018 5:09 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to see who added an item to the cart
- Replies: 3
- Views: 3442
How to see who added an item to the cart
Hey! So I sent out an email yesterday about The Conversation Club. Image attached, I see it says "cart 1" . I did get 1 purchase yesterday so I am assuming that is who it was. Is there anyway to make the "cart" clickable with a review of who it was?
Thanks!
Thanks!
- Tue Nov 28, 2017 4:20 pm
- Forum: Help / How to use AllProWebTools
- Topic: Trouble pay invoices after cc updated
- Replies: 4
- Views: 4216
Re: Trouble pay invoices after cc updated
Okay thank you. I have made sure that the information is correct. The issue is that the client is adding the card information so I do not have access to it. Yes, I can contact them but I want this to be a seamless effort where they can update their information and the subscription gets charged for t...
- Mon Nov 27, 2017 10:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: Trouble pay invoices after cc updated
- Replies: 4
- Views: 4216
Trouble pay invoices after cc updated
I have tried to pay the orders for two membership clients that have recently updated their cc's. When I click on the order and choose "pay order" and select their cards, it says "declined". The cards are active, no reason for declining. Seems to be an error somewhere. Please help :)
- Thu Oct 12, 2017 1:03 pm
- Forum: Help / How to use AllProWebTools
- Topic: Is there a way to exclude lists of people when I send an email to a list
- Replies: 8
- Views: 6780
Re: Is there a way to exclude lists of people when I send an email to a list
The feature I would like to have for tags would be the following: I would like to be able to schedule an email to tags but add a filter with exceptions. For example, I would select the tags I want to send the email to but then could add a filter that says "unless tagged with "x" tag". What I am want...
- Mon Oct 09, 2017 4:28 pm
- Forum: Help / How to use AllProWebTools
- Topic: Updating a buyers payment info
- Replies: 3
- Views: 4050
Re: Updating a buyers payment info
The steps helped but it redirects me to my website... not to the clients account. Attached is a screenshot of where it directs me.
- Sun Oct 08, 2017 12:00 pm
- Forum: Help / How to use AllProWebTools
- Topic: Updating a buyers payment info
- Replies: 3
- Views: 4050
Updating a buyers payment info
Hey! Is there a way I can go in and update one of my clients credit card information for them? It's for a renewing monthly membership. Thanks!
- Fri Sep 15, 2017 12:28 pm
- Forum: Report a Bug
- Topic: Uploading pdfs
- Replies: 3
- Views: 3451
Re: Uploading pdfs
I will need to send them via email which I will do right now. It wouldn't let me attach them here either...
- Thu Sep 14, 2017 2:56 pm
- Forum: Report a Bug
- Topic: Uploading pdfs
- Replies: 3
- Views: 3451
Uploading pdfs
I am trying to upload two pdfs to my client Denise Onofrey. It shows me the upload bar and the check mark but they files are not present in the folders. Attached are what I am trying to upload to her files. Thank you!
- Wed Aug 16, 2017 11:30 am
- Forum: Report a Bug
- Topic: Clicks report is not generating
- Replies: 1
- Views: 1848
Clicks report is not generating
Hi! I am trying to view the clicks from the email "The conversation club reveal" and I get the spinning green bubbles and no report is generated. Please help :)
- Mon Aug 07, 2017 12:46 pm
- Forum: Help / How to use AllProWebTools
- Topic: Membership product question
- Replies: 2
- Views: 2564
Re: Membership product question
That is exactly what I needed to know, thank you!
- Sun Aug 06, 2017 12:38 pm
- Forum: Help / How to use AllProWebTools
- Topic: Membership product question
- Replies: 2
- Views: 2564
Membership product question
Hi! I have created a monthly membership product and I have it set to re-occur every 30 days. My question is, what does that look like for the client and for me on my side. Will I get notified when the payment renews, do I need to do something? Will my client get an email confirming their payment for...
- Tue Jul 25, 2017 1:35 pm
- Forum: Suggestions / Feature Requests
- Topic: Delete emails
- Replies: 1
- Views: 2034
Delete emails
It would be awesome if we could select multiple emails to be deleted at a time. When in the "view emails" screen if we could have check boxes to select emails that we want to be deleted that would be great!
- Wed Jul 12, 2017 10:19 pm
- Forum: Help / How to use AllProWebTools
- Topic: Change the thank you page
- Replies: 4
- Views: 3472
Re: Change the thank you page
Ooooo got it! Thank you :)
- Wed Jul 12, 2017 9:56 am
- Forum: Help / How to use AllProWebTools
- Topic: Change the thank you page
- Replies: 4
- Views: 3472
Re: Change the thank you page
I did the first thing. I deleted OK guy... uploaded my new image and my new image won't come up and OK guy won't go away lol! Can you please help with this?
- Tue Jul 11, 2017 6:58 pm
- Forum: Help / How to use AllProWebTools
- Topic: Change the thank you page
- Replies: 4
- Views: 3472
Change the thank you page
Hi! How do I change the picture that comes up when someone purchases from the "OKAY guy" :) to one of my own pics?
- Mon Jun 26, 2017 11:20 am
- Forum: Suggestions / Feature Requests
- Topic: Suggestion for viewing scheduled emails
- Replies: 1
- Views: 2269
Suggestion for viewing scheduled emails
Hey Team! It would super helpful if in the box where we can see what emails we have scheduled, if instead of just seeing the tags and date of the scheduled email if we could see the name of the email as well.
Thanks!
Thanks!
- Wed May 24, 2017 8:36 pm
- Forum: Help / How to use AllProWebTools
- Topic: Setting up email for someone with no domain
- Replies: 1
- Views: 2542
Setting up email for someone with no domain
Hi! Can you setup email marketing for someone that only has a gmail or yahoo etc. type of email account?
- Fri May 19, 2017 9:09 pm
- Forum: Report a Bug
- Topic: Missing information in email stats
- Replies: 5
- Views: 4230
Re: Missing information in email stats
Hey John, soooo... it works for clicks and unsubscribes but not for opens and unopened.
- Fri May 19, 2017 1:55 pm
- Forum: Report a Bug
- Topic: Missing information in email stats
- Replies: 5
- Views: 4230
Re: Missing information in email stats
Thank you for the quick response. The names are now available but none of them click through to the contact card. Could you please check on that? Thank you!
- Fri May 19, 2017 11:11 am
- Forum: Report a Bug
- Topic: Missing information in email stats
- Replies: 5
- Views: 4230
Missing information in email stats
Hi! My client, Betsy Clark, is having issues with viewing the opened, unopened, clicks and subscribes on emails. Some of the information shows up but not all of it. Example: The email she sent "Free session with Betsy" you can see 3 of the 4 who opened and the unopened is blank. Also, in the "opened...
- Wed May 17, 2017 4:27 pm
- Forum: Help / How to use AllProWebTools
- Topic: Changing client to APWT SMTP
- Replies: 1
- Views: 2215
Changing client to APWT SMTP
I am wanting to change my client, The Humanity Approach, to AWPT's SMTP settings. I don't see the option to do so... They are currently on 4.5.. can I get them upgraded to 4.51?
- Tue May 16, 2017 2:54 pm
- Forum: Help / How to use AllProWebTools
- Topic: How to change sender email address
- Replies: 1
- Views: 2311
How to change sender email address
Hi! I am wondering why when we send emails from APWT it shows up with a long sender email address. For example, my client Tiffanie Trenck's sender address shows up like the image attached. In her user profile and the company information it has tif********iet.com as her sender email. Please advise. T...
- Tue May 09, 2017 4:57 pm
- Forum: Report a Bug
- Topic: Clients emails aren't sending
- Replies: 3
- Views: 2530
Re: Clients emails aren't sending
Hi Again!
I was able to look in Elastic Mail for the email that was sent today at 1:00pm for Betsy Clark. The email was delivered and I can see the stats in Elastic Mail but they are not reporting in the APWT email stats. Please advise?
I was able to look in Elastic Mail for the email that was sent today at 1:00pm for Betsy Clark. The email was delivered and I can see the stats in Elastic Mail but they are not reporting in the APWT email stats. Please advise?