Search found 149 matches

by Chopper326
Fri May 19, 2023 9:01 am
Forum: Report a Bug
Topic: Embed YouTube Video
Replies: 6
Views: 58

Re: Embed YouTube Video

The page is now working. You can edit the page to move the video around as you'd like.
screenshot-c3438.allprowebtools-s1.com-2023.05.19-11_00_04.png
screenshot-c3438.allprowebtools-s1.com-2023.05.19-11_00_04.png (213.48 KiB) Viewed 38 times
by Chopper326
Fri May 19, 2023 7:04 am
Forum: Report a Bug
Topic: Embed YouTube Video
Replies: 6
Views: 58

Re: Embed YouTube Video

Can you please try to embed your Youtube video once again?

We have made some adjustments, created a test page on your account and I can play the video now.

Here's the URL to the test page: https://www.wecorlando.com/test-embeddi ... ube-video/
Screenshot from 2023-05-19 09-02-42.png
Screenshot from 2023-05-19 09-02-42.png (111.94 KiB) Viewed 53 times
by Chopper326
Thu May 18, 2023 5:37 am
Forum: Help / How to use AllProWebTools
Topic: Member Profiles
Replies: 4
Views: 24

Re: Member Profiles

You can go ahead and delete the category that you don't want anymore by going to the Settings > Store 1.png Click on the Membership tab and you will see a box named Membership directory (on website) on the right side of the screen. 2.png Here, you can just click X for the category that you want to d...
by Chopper326
Wed May 17, 2023 9:08 am
Forum: Help / How to use AllProWebTools
Topic: Member Profiles
Replies: 4
Views: 24

Re: Member Profiles

I can also see the information of your members now
brcdenver.com-2023.05.17-11_07_15.png
brcdenver.com-2023.05.17-11_07_15.png (119.32 KiB) Viewed 14 times
by Chopper326
Mon May 15, 2023 5:20 am
Forum: Help / How to use AllProWebTools
Topic: Unable to Access Order Information
Replies: 1
Views: 6

Re: Unable to Access Order Information

Can you provide the screenshot of the issue you're experiencing?

You can take a picture with your phone and then you can text it to 970-612-1515 or you can post it here in the forum.
by Chopper326
Thu May 11, 2023 5:26 am
Forum: Help / How to use AllProWebTools
Topic: Adding Video To My Website
Replies: 2
Views: 1576

Re: Adding Video To My Website

There's more information to this subject here: viewtopic.php?p=6835
by Chopper326
Mon May 08, 2023 5:22 am
Forum: Help / How to use AllProWebTools
Topic: Logo to Signature
Replies: 1
Views: 46

Re: Logo to Signature

First, please go to the ' Settings ' > ' Users ' and you can click on the user you want to edit the signature. Then, you can go to the ' Authorship ' tab. The email signature box is at the bottom of the page. logo3.png There are 2 ways you can add your logo to the email signature: 1. you can either ...
by Chopper326
Fri Apr 21, 2023 7:54 am
Forum: Help / How to use AllProWebTools
Topic: Members' Cards Being Charged Twice
Replies: 8
Views: 88

Re: Members' Cards Being Charged Twice

You can view the list of active memberships that will be charged next by going to the ' Reports ' (1) > ' Sales ' (2) > ' Memberships ' (3) brc1.png On this page, you can go ahead and click on where it says ' Membership Report ' in green color. brc2.png Now, if you want to view only the list of acti...
by Chopper326
Thu Apr 13, 2023 6:52 am
Forum: Help / How to use AllProWebTools
Topic: Fixing email marketing limit. This campaign is full. Increase your send limit to add more contacts.
Replies: 5
Views: 1743

Re: Fixing email marketing limit. This campaign is full. Increase your send limit to add more contacts.

I understand and can help you with this.

This 1 minute video will show you how to start a support screenshare:



Please start a screenshare when you're ready and we can look into this together.
by Chopper326
Thu Apr 06, 2023 7:54 am
Forum: Help / How to use AllProWebTools
Topic: Members' Cards Being Charged Twice
Replies: 8
Views: 88

Re: Members' Cards Being Charged Twice

There's no need for you to do anything more on your end.

You can always see the version of AllProWebTools that you're using on the blue bar at the bottom of the screen
brc.png
brc.png (45.32 KiB) Viewed 59 times
by Chopper326
Wed Apr 05, 2023 10:56 am
Forum: Help / How to use AllProWebTools
Topic: Members' Cards Being Charged Twice
Replies: 8
Views: 88

Re: Members' Cards Being Charged Twice

Your account has just been upgraded from version 5.73 to 5.75.

Please logout and back in to apply the new version.

It is possible that this new version will address the issue, if you continue to have problems, please post again in this forum thread.
by Chopper326
Fri Mar 31, 2023 6:18 am
Forum: Help / How to use AllProWebTools
Topic: Condensed Invoice Template Selected, Not showing up
Replies: 5
Views: 65

Re: Condensed Invoice Template Selected, Not showing up

We've just made an adjustment to the logo in your invoice for you. You can edit your email invoice by going to the 'Marketing' > 'Emails' page swirl1.png Now, you can type 'system' in order to see default email templates from the system (1). Then you can click the 'pen and paper' icon to edit the '[...
by Chopper326
Fri Mar 31, 2023 5:39 am
Forum: Suggestions / Feature Requests
Topic: Google Review Widget
Replies: 1
Views: 57

Re: Google Review Widget

Can you explain what "link google reviews to the web pages" means? Can you provide a picture or a link to a website that is currently doing this?
by Chopper326
Fri Mar 31, 2023 5:38 am
Forum: Help / How to use AllProWebTools
Topic: Google Reviews
Replies: 1
Views: 26

Re: Google Reviews

There is no widget or plug currently available, however, I found this article which you (or your web developer) can use to accomplish this:

https://cloutly.com/blog/how-to-embed-google-reviews/
by Chopper326
Thu Mar 30, 2023 9:38 am
Forum: Help / How to use AllProWebTools
Topic: How to add images to your forum post
Replies: 0
Views: 76

How to add images to your forum post

1. You can simply add images to the forum post by clicking on the 'Attachments' tab under the white box. swirl1.png 2. Next, You can click on where it says 'Add files' . swirl2.png 3. Once you've selected the file you want to insert into the forum post - please wait until you see the name of the ima...
by Chopper326
Fri Mar 24, 2023 6:04 am
Forum: Help / How to use AllProWebTools
Topic: Unable to click onto the Contact ID# as a shortcut
Replies: 1
Views: 27

Re: Unable to click onto the Contact ID# as a shortcut

Hi Teri! You can click on these green 'pen and paper' icon as a shortcut to contact's profile:
Teri1.png
Teri1.png (52.54 KiB) Viewed 25 times
by Chopper326
Wed Mar 22, 2023 11:01 am
Forum: Suggestions / Feature Requests
Topic: Please make it easier to purchase as a guest
Replies: 9
Views: 2331

Re: Please make it easier to purchase as a guest

The error message has been changed to look like this now:
stephanie1.png
stephanie1.png (27.23 KiB) Viewed 33 times
by Chopper326
Thu Mar 02, 2023 10:32 am
Forum: Help / How to use AllProWebTools
Topic: Needed to Return an Order Instead of Void an Order
Replies: 3
Views: 31

Re: Needed to Return an Order Instead of Void an Order

I understand. Please pay for the order again in order to mark it as 'paid in full' and you can try to return the order. Next, you can edit the quantity of products you'd like to return (1) . Do not forget to provide the reason for returning (2) as well. 3.png You can click on the 'Submit' button whe...
by Chopper326
Thu Mar 02, 2023 5:31 am
Forum: Help / How to use AllProWebTools
Topic: Needed to Return an Order Instead of Void an Order
Replies: 3
Views: 31

Re: Needed to Return an Order Instead of Void an Order

You can simply click on the 'Options' button
1.png
1.png (42.31 KiB) Viewed 29 times
and then you can select 'Return Order'
2.png
2.png (50.24 KiB) Viewed 29 times
by Chopper326
Fri Feb 17, 2023 5:44 am
Forum: Help / How to use AllProWebTools
Topic: Advanced settings: Send From edits
Replies: 2
Views: 21

Re: Advanced settings: Send From edits

This video will show you how you can schedule an email and send it to a tag.

You can skip to 3:20 of the video:

by Chopper326
Wed Feb 15, 2023 12:08 pm
Forum: Help / How to use AllProWebTools
Topic: Contact not found
Replies: 1
Views: 23

Re: Contact not found

After looking into this, I found a CRMID#125069 in your database that has the same first name and domain name with the contact you've provided 1.png Also I'm seeing that they've been sent an email yesterday. 2.png It's possible that they have set up forwarding address for their email inbox from kath...
by Chopper326
Wed Jan 18, 2023 12:22 pm
Forum: Help / How to use AllProWebTools
Topic: How can customer convert and estimate and pay the order
Replies: 1
Views: 191

Re: How can customer convert and estimate and pay the order

You can let your customer log into their account in order to create an invoice and pay for it. When a buyer logged in > go to 'My Account' > you'll see a page just like this: 1.png Then scroll down to the 'Quotes & Estimates' box - you can see there are 2 options for you to either 'view' or 'pay' fo...
by Chopper326
Mon Dec 12, 2022 12:24 pm
Forum: Help / How to use AllProWebTools
Topic: How to Save Logos and URLs in a Transactional Email
Replies: 4
Views: 560

Re: How to Save Logos and URLs in a Transactional Email

Can you tell me how did you add those images to your email body?
by Chopper326
Mon Nov 28, 2022 5:20 am
Forum: Help / How to use AllProWebTools
Topic: Email limit went from 5000 to 100
Replies: 1
Views: 2941

Re: Email limit went from 5000 to 100

You can go to the 'Reports' > 'Email Reports' > 'Emails Sent ' to see the amount of bounces and spam complaints you've received 1.png You can learn more about the bounces here: OGFAVZYbviA Also, you can take our Email Training Course to reinstate your AllProWebTools-SMTP by go to the 'Marketing' > '...
by Chopper326
Mon Nov 21, 2022 5:28 am
Forum: Help / How to use AllProWebTools
Topic: Adding Leads to Campaigns
Replies: 1
Views: 448

Re: Adding Leads to Campaigns

If you added them to the same campaign, those contacts will be ignored by the system and will only receive your campaign once.
by Chopper326
Thu Nov 17, 2022 5:57 am
Forum: Help / How to use AllProWebTools
Topic: How to restart a campaign
Replies: 7
Views: 959

Re: How to restart a campaign

1 - First, you can clean your email list: https://www.allprowebtools.com/EMTC9/ 2 - When it's cleaned, you can upload the email list to AllProWebTools: tdogmQVyxlI 3 - You can add your email list to marketing campaign by: a - adding them to your campaign directly by: a.1 - click on the amount of 'Pa...
by Chopper326
Wed Nov 16, 2022 5:40 am
Forum: Help / How to use AllProWebTools
Topic: How to restart a campaign
Replies: 7
Views: 959

Re: How to restart a campaign

You can simply restart a campaign by flipping the switch as the screenshot shown above
by Chopper326
Fri Nov 11, 2022 12:38 pm
Forum: Help / How to use AllProWebTools
Topic: Account Suspended and Email Limit
Replies: 3
Views: 800

Re: Account Suspended and Email Limit

I'm seeing that your account is active and the send limit is at 200/hour screenshot-c4242.allprowebtools-s2.com-2022.11.11-13_34_03.png You can learn more about how you can easily raise your send limit by taking this email training course: https://www.allprowebtools.com/Email-Marketing-Training-Cour...
by Chopper326
Fri Oct 28, 2022 5:43 am
Forum: Help / How to use AllProWebTools
Topic: /github.com/PHPMailer, cannot send email
Replies: 1
Views: 481

Re: /github.com/PHPMailer, cannot send email

I see that there's an error message saying
screenshot-c4467.allprowebtools-s3.com-2022.10.28-07_18_59.png
screenshot-c4467.allprowebtools-s3.com-2022.10.28-07_18_59.png (72.19 KiB) Viewed 477 times
You can always get the new password from your Sendgrid account.

This blog will show you how: https://www.allprowebtools.com/How-to-s ... oWebTools/
by Chopper326
Wed Oct 26, 2022 5:30 am
Forum: Help / How to use AllProWebTools
Topic: Delete old contacts inside of tag
Replies: 1
Views: 357

Re: Delete old contacts inside of tag

You can always upload the same list of contacts into a different tag. First, create a new tag for your new list. Then you can check the 'Tag Existing Records' check box at the 'Step 4' on the Import Contacts page screenshot-c220.allprowebtools-demo.com-2022.10.26-07_23_44.png Please do not forget to...
by Chopper326
Sat Oct 22, 2022 5:22 am
Forum: Help / How to use AllProWebTools
Topic: Clients can't see secondary payment processor
Replies: 5
Views: 602

Re: Clients can't see secondary payment processor

Please go to Settings -> Payment Methods and change the Primary Processor to "Square" and then toggle the switch that says "PayPal Standard".
by Chopper326
Wed Oct 19, 2022 8:28 am
Forum: Help / How to use AllProWebTools
Topic: Clients can't see secondary payment processor
Replies: 5
Views: 602

Re: Clients can't see secondary payment processor

You can add the secondary processor like this on your website
1.png
1.png (30.16 KiB) Viewed 592 times
Please go to the 'Settings' > 'Payment Method' then you can toggle the switch for Paypal standard
2.png
2.png (90.36 KiB) Viewed 592 times
by Chopper326
Fri Oct 07, 2022 5:53 am
Forum: Help / How to use AllProWebTools
Topic: shipping rates
Replies: 3
Views: 456

Re: shipping rates

You can find the weight by going to the 'Store' > 'Products' then click on the edit button
screenshot.png
screenshot.png (89.25 KiB) Viewed 452 times
by Chopper326
Fri Oct 07, 2022 5:52 am
Forum: Help / How to use AllProWebTools
Topic: index extension page?
Replies: 2
Views: 423

Re: index extension page?

I was unable to find any information about "index extension page"
Screenshot from 2022-10-07 07-51-51.png
Screenshot from 2022-10-07 07-51-51.png (56.08 KiB) Viewed 418 times
by Chopper326
Thu Oct 06, 2022 5:16 am
Forum: Help / How to use AllProWebTools
Topic: Email Sender Name
Replies: 1
Views: 354

Re: Email Sender Name

You can go to the 'Settings' > 'Company Information' then you can scroll down to edit your 'Email Name'

This video will show you how to send emails from a different name or email address:

by Chopper326
Tue Oct 04, 2022 6:04 am
Forum: Report a Bug
Topic: Copying Tags created THIRTY duplicates
Replies: 3
Views: 452

Re: Copying Tags created THIRTY duplicates

I'm seeing that there're only 42 contacts in the 'Trusted Expert Prospect' tag, not 800+
1.png
1.png (53.89 KiB) Viewed 450 times
It looks like the system works correctly.
by Chopper326
Tue Oct 04, 2022 5:59 am
Forum: Report a Bug
Topic: emails sent 3 hours after the scheduled time
Replies: 6
Views: 1568

Re: emails sent 3 hours after the scheduled time

I've changed the timezone settings on both of your accounts from Pacific Time to Eastern Time. Please let me know if you see this happen again.
by Chopper326
Tue Oct 04, 2022 5:52 am
Forum: Help / How to use AllProWebTools
Topic: Emails are not forwarding from my Outlook to AllProWebTools
Replies: 1
Views: 369

Re: Emails are not forwarding from my Outlook to AllProWebTools

We have looked into your issue and have found that your configuration is correct, however, there is an error message coming from your Outlook email. You have purchased email services from Microsoft for Outlook. Your Outlook is showing this error for every message: Remote Server returned '550 5.7.520...
by Chopper326
Thu Sep 29, 2022 11:42 am
Forum: Report a Bug
Topic: Emails not being sent
Replies: 4
Views: 1298

Re: Emails not being sent

Hi Leo! I understand the issue that you are experiencing at the moment and we are working on addressing it as we speak.

I see that your Sendgrid password is saved on your password manager now.

Can you provide me with the verification code that texted to your phone?
by Chopper326
Wed Sep 14, 2022 5:57 am
Forum: Help / How to use AllProWebTools
Topic: Permanently delete a dictionary term
Replies: 3
Views: 441

Re: Permanently delete a dictionary term

Can you tell me which term you have just deleted so I can look into this for you?
by Chopper326
Wed Sep 14, 2022 5:53 am
Forum: Help / How to use AllProWebTools
Topic: replace sender email, accomodate same campaigns
Replies: 1
Views: 55

Re: replace sender email, accomodate same campaigns

If you replace the 'From Email' in company information page, the system will send out emails with the replaced sender email
by Chopper326
Wed Sep 14, 2022 5:52 am
Forum: Help / How to use AllProWebTools
Topic: remove bounced emails
Replies: 1
Views: 63

Re: remove bounced emails

The system allows you to simply group all of these contacts into a tag, you can create a new tag on this page. You can go to the 'Contacts' > 'Manage Tags' 1.png If you scroll down the page, you will see the 'Tag all contacts that have bounced (invalid)' box. And then select the name of the tag you'...
by Chopper326
Tue Sep 13, 2022 8:32 am
Forum: Help / How to use AllProWebTools
Topic: How to Suspend or Deactivate a [SYSTEM] Email
Replies: 1
Views: 93

Re: How to Suspend or Deactivate a [SYSTEM] Email

You can copy the words you wants from the email template that is NOT system template into the one that is a [SYSTEM] email.
by Chopper326
Mon Sep 12, 2022 5:36 am
Forum: Help / How to use AllProWebTools
Topic: Download Contacts with Custom Fields
Replies: 4
Views: 131

Re: Download Contacts with Custom Fields

The difference is: The file you download from the "Download Contacts" section will only provide you with the general information that shows on the CRM page. But the file you download from the "Download Contacts with Custom Fields" section will include all of the data from the Custom Fields you've cr...