Search found 82 matches

by Kayla326
Thu Jul 06, 2023 7:18 am
Forum: Report a Bug
Topic: WYSIWYG Editor Font Issue
Replies: 5
Views: 1157

Re: WYSIWYG Editor Font Issue

Railway has now been added to the font list.
by Kayla326
Thu Jun 22, 2023 8:54 am
Forum: Suggestions / Feature Requests
Topic: Editing Marketing Campaigns
Replies: 1
Views: 1335

Re: Editing Marketing Campaigns

This question was previously answered here: viewtopic.php?f=4&t=4533
by Kayla326
Thu Jun 15, 2023 5:04 am
Forum: Help / How to use AllProWebTools
Topic: Remove a domain
Replies: 14
Views: 1206

Re: Remove a domain

Feel free to contact us again if you need assistance removing email addresses by domain name.
by Kayla326
Thu May 11, 2023 5:09 am
Forum: Help / How to use AllProWebTools
Topic: Can not Upload an MP4 Video
Replies: 6
Views: 1538

Re: Can not Upload an MP4 Video

This question was previously answered here: viewtopic.php?f=1&t=3363
by Kayla326
Wed Apr 05, 2023 3:58 pm
Forum: Help / How to use AllProWebTools
Topic: *All* CRM data, accurately formatted, in a .csv file?
Replies: 1
Views: 395

Re: *All* CRM data, accurately formatted, in a .csv file?

There may be an issue with the software you are using to view the CSV file, or perhaps the file you have downloaded is not correct. For data privacy reasons, it would not be appropriate for our support staff to assist you by posting your client data (or screenshots) into this forum. I would advise y...
by Kayla326
Mon Feb 06, 2023 11:50 am
Forum: Report a Bug
Topic: Web theme & pictures not loading properly
Replies: 2
Views: 2282

Re: Web theme & pictures not loading properly

Your background is set to load this image: https://www.parentweenconnection.com/content/uploads/Two-Happy-Girls-Color-Compressed-25-Space-on-top-1.png As you requested in this forum post: https://www.allprowebtools.com/forum/viewtopic.php?f=3&p=11819 The image for https://www.parentweenconnection.co...
by Kayla326
Wed Feb 01, 2023 12:57 pm
Forum: Report a Bug
Topic: Invoice printing with incorrect total
Replies: 7
Views: 2518

Re: Invoice printing with incorrect total

The discount has been removed and the total changed as you requested.
by Kayla326
Wed Jan 18, 2023 11:27 am
Forum: Report a Bug
Topic: Support Screenshare Option Unavailable
Replies: 3
Views: 819

Re: Support Screenshare Option Unavailable

You can learn more about our support policies (including the 4 hours of support time) here: https://www.allprowebtools.com/Support/
by Kayla326
Sat Jan 07, 2023 4:51 am
Forum: Help / How to use AllProWebTools
Topic: web site functionality
Replies: 3
Views: 470

Re: web site functionality

Hello Rick!

We are happy to help you but we will need a few more details about the issues your are experiencing. I would like to recommend that you start a screenshare to get some 1 on 1 time with someone who can answer all your questions. Here is how to start:

by Kayla326
Fri Dec 09, 2022 6:28 am
Forum: Report a Bug
Topic: Shopping Cart Glitch?
Replies: 1
Views: 677

Re: Shopping Cart Glitch?

Thank you for reporting this issue. It has now been addressed.
by Kayla326
Wed Nov 09, 2022 10:11 pm
Forum: Help / How to use AllProWebTools
Topic: Screen Share
Replies: 3
Views: 2654

Re: Screen Share

If screenshare is not currently available for you, you can still use Support Chat or this forum. It appears that (over the past few months) you have been receiving answers to many of your questions here: How to restart a campaign - https://allprowebtools.com/forum/viewtopic.php?f=1&t=4969 What are m...
by Kayla326
Wed Nov 09, 2022 10:03 pm
Forum: Help / How to use AllProWebTools
Topic: How to restart a campaign
Replies: 7
Views: 1355

Re: How to restart a campaign

A recent update was made that will continue the campaign with the correct schedule of days. Not all days will go out on the same day.
by Kayla326
Sun Oct 02, 2022 12:35 am
Forum: Help / How to use AllProWebTools
Topic: export handles
Replies: 2
Views: 710

Re: export handles

There are many utilities available to do this. You can do a Google search for "website crawler"
by Kayla326
Wed Sep 21, 2022 8:03 pm
Forum: Report a Bug
Topic: text Campa & Phone.com
Replies: 11
Views: 2986

Re: text Campa & Phone.com

You can find step by step instructions under the heading "Send a personalized message" at this link: https://www.allprowebtools.com/Text-Mes ... Marketing/
by Kayla326
Mon Sep 19, 2022 5:26 am
Forum: Help / How to use AllProWebTools
Topic: Text is slow.
Replies: 2
Views: 252

Re: Text is slow.

AllProWebTools only allows sending 330 text messages/hour. AllProWebTools is not intended for sending high-volume text messages. If you attempt to send more, AllProWebTools will only send the first 330 and then stop your campaign. It is suggested that you break up your lists into groups of 330 and s...
by Kayla326
Mon Sep 19, 2022 3:54 am
Forum: Help / How to use AllProWebTools
Topic: Live Support
Replies: 3
Views: 341

Re: Live Support

If you are unable to access Live Support, please feel free to post what you would like help with on this forum and we will be happy to assist you.
by Kayla326
Mon Sep 05, 2022 1:59 pm
Forum: Help / How to use AllProWebTools
Topic: Customer order history
Replies: 6
Views: 2625

Re: Customer order history

You can post your file like this:
csv-example.png
csv-example.png (54.65 KiB) Viewed 2517 times
by Kayla326
Mon Sep 05, 2022 1:57 pm
Forum: Report a Bug
Topic: webmail "no input file specified"
Replies: 1
Views: 602

Re: webmail "no input file specified"

You can use this link to access webmail: https://webmail.realnoni.com/
by Kayla326
Tue Aug 09, 2022 10:05 pm
Forum: Help / How to use AllProWebTools
Topic: IMAP instructions not working
Replies: 2
Views: 513

Re: IMAP instructions not working

Please try logging in with the same login and password here: https://webmail.realnoni.com/
by Kayla326
Fri Jul 22, 2022 12:19 pm
Forum: Report a Bug
Topic: credit card refund
Replies: 4
Views: 774

Re: credit card refund

Please update the password in the password manager for authorize.net so that we can look into this for you further.
by Kayla326
Mon Jul 11, 2022 7:52 am
Forum: Help / How to use AllProWebTools
Topic: Website Not Mobile-Friendly
Replies: 3
Views: 395

Re: Website Not Mobile-Friendly

A web developer who is familiar with Wordpress can assist you with this.
by Kayla326
Wed Jun 29, 2022 11:22 am
Forum: Help / How to use AllProWebTools
Topic: When I open AllProWebTools....
Replies: 3
Views: 367

Re: When I open AllProWebTools....

You can update your password and agree to the terms and conditions to continue as normal.
by Kayla326
Wed Jun 29, 2022 8:36 am
Forum: Report a Bug
Topic: My unsubscribe page and link aren't working
Replies: 3
Views: 707

Re: My unsubscribe page and link aren't working

I do not know which specific email you are having trouble with, so I am looking at Email ID# 188 with the subject line "How listening to my intuition saved a child's life" I sent the email to myself, and in saw that the footer looked like this: footer.png I then clicked the link to unsubscribe and I...
by Kayla326
Tue Jun 28, 2022 10:42 am
Forum: Help / How to use AllProWebTools
Topic: Domain Statistics
Replies: 1
Views: 446

Re: Domain Statistics

This is not longer used. We recommend Google Analytics for website statistics. I can see that you already have this installed on your website.
by Kayla326
Tue Jun 21, 2022 10:28 am
Forum: Help / How to use AllProWebTools
Topic: Customer List counts differ
Replies: 1
Views: 221

Re: Customer List counts differ

I do not know what pages you are referring to. Please provide screenshots so I can assist you further.
by Kayla326
Thu Jun 16, 2022 12:52 pm
Forum: Help / How to use AllProWebTools
Topic: Coupons by category?
Replies: 1
Views: 183

Re: Coupons by category?

This video explains all the features related to creating coupons:

by Kayla326
Thu Jun 16, 2022 12:39 pm
Forum: Help / How to use AllProWebTools
Topic: Webpages shows BLANK pages and BlogSpot
Replies: 7
Views: 454

Re: Webpages shows BLANK pages and BlogSpot

When viewing your list of webpages, please click the gear icon like this: screenshot-c34.allprowebtools-s1.com-2022.06.16-14_35_35.png sss After you click that you will see this screen. You can change the page so that it will go where ever you like, or you can use the AllProWebTools blogging system ...
by Kayla326
Wed Jun 15, 2022 9:01 am
Forum: Help / How to use AllProWebTools
Topic: Delete Variations
Replies: 6
Views: 2427

Re: Delete Variations

In response to your statement:
I would prefer to not have variations. Just individual products
We have removed all of your product variations and set them as standalone products.
by Kayla326
Wed Jun 15, 2022 7:07 am
Forum: Help / How to use AllProWebTools
Topic: "Attention Tommy" Help with customer service
Replies: 1
Views: 168

Re: "Attention Tommy" Help with customer service

It can take time to look up your account and look into your specific issue. We appreciate your patience as we verify that we are providing you with advise that is ACCURATE to your particular situation. You can find a list of our most commonly asked questions here: https://www.youtube.com/playlist?li...
by Kayla326
Wed Jun 15, 2022 7:03 am
Forum: Help / How to use AllProWebTools
Topic: email tag lists
Replies: 3
Views: 366

Re: email tag lists

This video shows (at 1:25) how to create new tags based on how people respond to your previous emails sent:

by Kayla326
Thu Jun 09, 2022 5:33 am
Forum: Help / How to use AllProWebTools
Topic: Shipping options...Free Shipping on certain items?
Replies: 5
Views: 380

Re: Shipping options...Free Shipping on certain items?

You will find the weight entry on the page explained 2 minutes into this video:

by Kayla326
Mon Jun 06, 2022 5:52 am
Forum: Help / How to use AllProWebTools
Topic: Endicia Dazzle login
Replies: 2
Views: 266

Re: Endicia Dazzle login

The error message you have posted includes a phone number where you can get assistance with this issue. After you receive assistance logging into Dazzle, please be sure to enter the exact same password that works for Dazzle onto this screen where it says "Endicia Password" screenshot-c34.allprowebto...
by Kayla326
Mon Jun 06, 2022 5:24 am
Forum: Help / How to use AllProWebTools
Topic: Is there a way to edit the Workflow Timeline?
Replies: 2
Views: 218

Re: Is there a way to edit the Workflow Timeline?

The Workflow Timeline is designed to show a historical record of what has happened. It is not designed to be modified. As you continue to do business, newer and more relevant information will be added to the top of the Workflow Timeline and the current test transactions will be pushed further down a...
by Kayla326
Fri Jun 03, 2022 6:01 am
Forum: Help / How to use AllProWebTools
Topic: Setting up Endicia Intergration
Replies: 19
Views: 1014

Re: Setting up Endicia Intergration

Yesterday we posted a screenshot to show you that everything was now working.

Why did you change the configuration? What did you want to accomplish?
by Kayla326
Tue Apr 19, 2022 11:49 am
Forum: Help / How to use AllProWebTools
Topic: How to Move Search Icon
Replies: 1
Views: 245

Re: How to Move Search Icon

You are using a custom theme that was created by Geff Gilligan in 2015. It would appear that Geff Gilligan created your custom them for a specific purpose and only intended the menubar to hold a specific number of items. The theme that you are using was not created by AllProWebTools and we can not p...
by Kayla326
Tue Apr 19, 2022 11:46 am
Forum: Help / How to use AllProWebTools
Topic: Uploading an Xcel Spreadsheet into a Particular Tag
Replies: 1
Views: 232

Re: Uploading an Xcel Spreadsheet into a Particular Tag

After you click "Import Contacts" on the screen that you attached to this post - you will be asked for the Tag.
by Kayla326
Tue Mar 22, 2022 12:47 pm
Forum: Help / How to use AllProWebTools
Topic: Account Not Found
Replies: 1
Views: 341

Re: Account Not Found

The account has been reset
by Kayla326
Mon Mar 21, 2022 9:18 am
Forum: Help / How to use AllProWebTools
Topic: what are the $30 charges for?
Replies: 1
Views: 362

Re: what are the $30 charges for?

You can read more about this policy here: https://www.allprowebtools.com/Usage-Rates/
by Kayla326
Fri Mar 18, 2022 8:45 am
Forum: Help / How to use AllProWebTools
Topic: Sending Reputation Report
Replies: 2
Views: 273

Re: Sending Reputation Report

Did you press the green button on this page as it instructs you?
by Kayla326
Mon Mar 07, 2022 4:38 pm
Forum: Help / How to use AllProWebTools
Topic: Removing Spam Complaint
Replies: 3
Views: 320

Re: Removing Spam Complaint

A personal consultation is available by choosing option 2 here: https://www.allprowebtools.com/email-reputation-review/
by Kayla326
Mon Mar 07, 2022 4:36 pm
Forum: Help / How to use AllProWebTools
Topic: Request Reinstatement of APWT-SMTP Service
Replies: 1
Views: 195

Re: Request Reinstatement of APWT-SMTP Service

To request reinstatement, please follow the instructions (and the link) that is provided in the Email Marketing Training Course here: https://www.allprowebtools.com/Email-Ma ... ng-Course/
by Kayla326
Mon Mar 07, 2022 4:20 pm
Forum: Help / How to use AllProWebTools
Topic: Unsubscribe Link in Emails
Replies: 3
Views: 290

Re: Unsubscribe HELP

I am not sure which screen you are referring to. Can you provide a screenshot or start a Support Screenshare so we can assist you?
by Kayla326
Mon Mar 07, 2022 9:30 am
Forum: Help / How to use AllProWebTools
Topic: Removing Spam Complaint
Replies: 3
Views: 320

Re: Removing Spam Complaint

The red symbol has been removed from this contact according to your request. The account email sending reputation dropped due to a high number of spam complaints last week. The account can not send emails until you take action on one of the options here: https://www.allprowebtools.com/email-reputati...
by Kayla326
Tue Mar 01, 2022 9:32 am
Forum: Help / How to use AllProWebTools
Topic: How to Insert a Link Within a PDF
Replies: 5
Views: 587

Re: How to Insert a Link Within a PDF

You will see the link where it says "Click here to pay now". It is under the words "Please send payment"
by Kayla326
Sun Feb 27, 2022 1:22 pm
Forum: Help / How to use AllProWebTools
Topic: "How We Do Business" at Bottom Left Corner of Home Page
Replies: 1
Views: 177

Re: "How We Do Business" at Bottom Left Corner of Home Page

"Settings" -> "Website" -> "Edit Footer"
edit-footer.png
edit-footer.png (13.7 KiB) Viewed 175 times
by Kayla326
Sun Feb 27, 2022 1:18 pm
Forum: Help / How to use AllProWebTools
Topic: Delete all Contacts and Start Over
Replies: 1
Views: 184

Re: Delete all Contacts and Start Over

From the main menu you can go to "Settings" -> "Administrator"/ You will find an area that looks like this: delete-all-contacts.png We usually advise against "Delete All Contacts" as you will also lose all records of contacts who have unsubscribed, bounced, marked your emails as spam, or requested G...
by Kayla326
Mon Feb 07, 2022 3:14 pm
Forum: Help / How to use AllProWebTools
Topic: Tag for purchase timeframe use
Replies: 1
Views: 199

Re: Tag for purchase timeframe use

This functionality is available in the Marketing Campaigns found on the main menu item "Marketing". Here you can create a new campaign and choose the tag that you would like to assign. Next under "Trigger", you can select "Purchase History", then you can select the number of days ago. Once this numb...
by Kayla326
Mon Feb 07, 2022 3:07 pm
Forum: Help / How to use AllProWebTools
Topic: customers with no email
Replies: 1
Views: 273

Re: customers with no email

You can go to Contacts -> Manage Tags to create a tag with the name that you choose.
After you have created the tag name, you can scroll to the bottom of the page where it says "Tag all contacts that have no email address" and follow the instructions in the box.
by Kayla326
Fri Feb 04, 2022 8:55 am
Forum: Help / How to use AllProWebTools
Topic: "Members-Only" Page Tabs Not Showing Up
Replies: 2
Views: 252

Re: "Members-Only" Page Tabs Not Showing Up

We will be happy to assist you with this. Can you provide more information?

Please include URLs and screenshots so that we can better understand the issue.
by Kayla326
Tue Feb 01, 2022 11:25 am
Forum: Help / How to use AllProWebTools
Topic: Moving Sections of Home Page on Website
Replies: 1
Views: 204

Re: Moving Sections of Home Page on Website

We will be happy to assist you with this. We will need to see your screen and speak to you to understand fully what you would like to accomplish. Please follow the instructions in this video to start a screen share with our Support Team: