Search found 50 matches

by Kayla326
Tue Apr 19, 2022 11:49 am
Forum: Help / How to use AllProWebTools
Topic: How to Move Search Icon
Replies: 1
Views: 48

Re: How to Move Search Icon

You are using a custom theme that was created by Geff Gilligan in 2015. It would appear that Geff Gilligan created your custom them for a specific purpose and only intended the menubar to hold a specific number of items. The theme that you are using was not created by AllProWebTools and we can not p...
by Kayla326
Tue Apr 19, 2022 11:46 am
Forum: Help / How to use AllProWebTools
Topic: Uploading an Xcel Spreadsheet into a Particular Tag
Replies: 1
Views: 58

Re: Uploading an Xcel Spreadsheet into a Particular Tag

After you click "Import Contacts" on the screen that you attached to this post - you will be asked for the Tag.
by Kayla326
Tue Mar 22, 2022 12:47 pm
Forum: Help / How to use AllProWebTools
Topic: Account Not Found
Replies: 1
Views: 133

Re: Account Not Found

The account has been reset
by Kayla326
Mon Mar 21, 2022 9:18 am
Forum: Help / How to use AllProWebTools
Topic: what are the $30 charges for?
Replies: 1
Views: 167

Re: what are the $30 charges for?

You can read more about this policy here: https://www.allprowebtools.com/Usage-Rates/
by Kayla326
Fri Mar 18, 2022 8:45 am
Forum: Help / How to use AllProWebTools
Topic: Sending Reputation Report
Replies: 2
Views: 71

Re: Sending Reputation Report

Did you press the green button on this page as it instructs you?
by Kayla326
Mon Mar 07, 2022 4:38 pm
Forum: Help / How to use AllProWebTools
Topic: Removing Spam Complaint
Replies: 3
Views: 96

Re: Removing Spam Complaint

A personal consultation is available by choosing option 2 here: https://www.allprowebtools.com/email-reputation-review/
by Kayla326
Mon Mar 07, 2022 4:36 pm
Forum: Help / How to use AllProWebTools
Topic: Request Reinstatement of APWT-SMTP Service
Replies: 1
Views: 53

Re: Request Reinstatement of APWT-SMTP Service

To request reinstatement, please follow the instructions (and the link) that is provided in the Email Marketing Training Course here: https://www.allprowebtools.com/Email-Ma ... ng-Course/
by Kayla326
Mon Mar 07, 2022 4:20 pm
Forum: Help / How to use AllProWebTools
Topic: Unsubscribe Link in Emails
Replies: 3
Views: 66

Re: Unsubscribe HELP

I am not sure which screen you are referring to. Can you provide a screenshot or start a Support Screenshare so we can assist you?
by Kayla326
Mon Mar 07, 2022 9:30 am
Forum: Help / How to use AllProWebTools
Topic: Removing Spam Complaint
Replies: 3
Views: 96

Re: Removing Spam Complaint

The red symbol has been removed from this contact according to your request. The account email sending reputation dropped due to a high number of spam complaints last week. The account can not send emails until you take action on one of the options here: https://www.allprowebtools.com/email-reputati...
by Kayla326
Tue Mar 01, 2022 9:32 am
Forum: Help / How to use AllProWebTools
Topic: How to Insert a Link Within a PDF
Replies: 5
Views: 110

Re: How to Insert a Link Within a PDF

You will see the link where it says "Click here to pay now". It is under the words "Please send payment"
by Kayla326
Sun Feb 27, 2022 1:22 pm
Forum: Help / How to use AllProWebTools
Topic: "How We Do Business" at Bottom Left Corner of Home Page
Replies: 1
Views: 35

Re: "How We Do Business" at Bottom Left Corner of Home Page

"Settings" -> "Website" -> "Edit Footer"
edit-footer.png
edit-footer.png (13.7 KiB) Viewed 33 times
by Kayla326
Sun Feb 27, 2022 1:18 pm
Forum: Help / How to use AllProWebTools
Topic: Delete all Contacts and Start Over
Replies: 1
Views: 43

Re: Delete all Contacts and Start Over

From the main menu you can go to "Settings" -> "Administrator"/ You will find an area that looks like this: delete-all-contacts.png We usually advise against "Delete All Contacts" as you will also lose all records of contacts who have unsubscribed, bounced, marked your emails as spam, or requested G...
by Kayla326
Mon Feb 07, 2022 3:14 pm
Forum: Help / How to use AllProWebTools
Topic: Tag for purchase timeframe use
Replies: 1
Views: 68

Re: Tag for purchase timeframe use

This functionality is available in the Marketing Campaigns found on the main menu item "Marketing". Here you can create a new campaign and choose the tag that you would like to assign. Next under "Trigger", you can select "Purchase History", then you can select the number of days ago. Once this numb...
by Kayla326
Mon Feb 07, 2022 3:07 pm
Forum: Help / How to use AllProWebTools
Topic: customers with no email
Replies: 3
Views: 99

Re: customers with no email

You can go to Contacts -> Manage Tags to create a tag with the name that you choose.
After you have created the tag name, you can scroll to the bottom of the page where it says "Tag all contacts that have no email address" and follow the instructions in the box.
by Kayla326
Mon Feb 07, 2022 7:55 am
Forum: Report a Bug
Topic: The "Support Time Remaining" calculation jumps randomly
Replies: 1
Views: 66

Re: The "Support Time Remaining" calculation jumps randomly

According to the Support Policy found here: https://www.allprowebtools.com/Support/ "Every AllProWebTools user gets 30 minutes of Premium support each month" Here is a record of your support history this month: 2022-02-02 15:20:41 38 mins Tommie screenshare with Mario - reviewed account - account wa...
by Kayla326
Fri Feb 04, 2022 8:55 am
Forum: Help / How to use AllProWebTools
Topic: "Members-Only" Page Tabs Not Showing Up
Replies: 2
Views: 51

Re: "Members-Only" Page Tabs Not Showing Up

We will be happy to assist you with this. Can you provide more information?

Please include URLs and screenshots so that we can better understand the issue.
by Kayla326
Tue Feb 01, 2022 11:25 am
Forum: Help / How to use AllProWebTools
Topic: Moving Sections of Home Page on Website
Replies: 1
Views: 71

Re: Moving Sections of Home Page on Website

We will be happy to assist you with this. We will need to see your screen and speak to you to understand fully what you would like to accomplish. Please follow the instructions in this video to start a screen share with our Support Team:

by Kayla326
Thu Jan 13, 2022 5:02 pm
Forum: Help / How to use AllProWebTools
Topic: Open Rate 3%
Replies: 1
Views: 103

Re: Open Rate 3%

We offer quite a bit of information that can help you. We suggest looking over the information provided at this link: https://www.allprowebtools.com/Why-are-my-emails-going-to-the-junk-folder/ If you are sending test emails and receiving them, this indicates that there are no problems with your AllP...
by Kayla326
Thu Jan 13, 2022 4:58 pm
Forum: Help / How to use AllProWebTools
Topic: How to insert image into headers
Replies: 1
Views: 99

Re: How to insert image into headers

The header file contains all the beginning/header content that is common for all pages of the website, such as the head tag and navigation. In a similar way, the footer file contains the structure for the footer. To access the header and footer files go to "Settings" and then "Administrator". On thi...
by Kayla326
Thu Jan 13, 2022 12:11 pm
Forum: Help / How to use AllProWebTools
Topic: Images & SEO
Replies: 3
Views: 2626

Re: Images & SEO

The image slider does not utilize image descriptions. If you want to use image descriptions for SEO, it will be better to create a separate webpage with the images.
by Kayla326
Thu Jan 13, 2022 12:07 pm
Forum: Help / How to use AllProWebTools
Topic: Sending limit at 100
Replies: 6
Views: 233

Re: Sending limit at 100

17 days ago you were provided with the instructions to change you AllProWebTools account to use a new domain (acclaimrecruiting.com). Anytime a new domain is created, the send limit is reset to 100. This allows the system to warm-up with the new domain name. As you continue to send more emails, the ...
by Kayla326
Tue Jan 11, 2022 12:01 pm
Forum: Report a Bug
Topic: "Send Test Email" feature is not working
Replies: 4
Views: 248

Re: "Send Test Email" feature is not working

Your question has been answered here: viewtopic.php?f=1&p=10963#p10963
by Kayla326
Tue Jan 11, 2022 11:59 am
Forum: Help / How to use AllProWebTools
Topic: Email not sent???
Replies: 1
Views: 131

Re: Email not sent???

It appears that you have entered a gmail.com email address as your "Send From Address". You can view this by going to "Settings"->"Company Information". You must use an email address that is at the domain that you registered: Regiisrecruiting.com
by Kayla326
Thu Dec 30, 2021 12:19 pm
Forum: Help / How to use AllProWebTools
Topic: Sending limit at 100
Replies: 6
Views: 233

Re: Sending limit at 100

Yes. Your sending limit has been increased.
by Kayla326
Thu Dec 30, 2021 10:09 am
Forum: Help / How to use AllProWebTools
Topic: How to create an email contact form
Replies: 4
Views: 1203

Re: How to create an email contact form

Hi Stephanie! You have started this correctly.

You ahve options to get notified by email or text message. This video will explain how:

by Kayla326
Thu Dec 09, 2021 9:07 am
Forum: Help / How to use AllProWebTools
Topic: Tommie
Replies: 1
Views: 93

Re: Tommie

Feel free to start a screenshare anytime. Here is a video that will show you how:

by Kayla326
Tue Dec 07, 2021 9:24 am
Forum: Help / How to use AllProWebTools
Topic: Gift Certificate
Replies: 6
Views: 260

Re: Gift Certificate

gift-cert-entry.png
gift-cert-entry.png (133.83 KiB) Viewed 221 times
by Kayla326
Mon Dec 06, 2021 1:57 pm
Forum: Help / How to use AllProWebTools
Topic: Weekend Emails
Replies: 1
Views: 78

Re: Weekend Emails

From the main menu, click on "Settings" and then "Email". You will see a switch labeled "Do Not Send Email Campaigns on Weekends"
by Kayla326
Mon Dec 06, 2021 1:20 pm
Forum: Help / How to use AllProWebTools
Topic: Junk mail
Replies: 3
Views: 189

Re: Junk mail

We have provided a few resources to address this question: https://www.allprowebtools.com/Why-are-my-emails-going-to-the-junk-folder/ https://www.allprowebtools.com/small-business-email-marketing-tips-and-tricks-part-1/ https://www.allprowebtools.com/Email-Marketing-Tips-and-Tricks-Part-2-/ https://...
by Kayla326
Sun Dec 05, 2021 10:51 am
Forum: Help / How to use AllProWebTools
Topic: Gift Certificate
Replies: 6
Views: 260

Re: Gift Certificate

A demo has been provided where you can create gift certificates and then go make purchases as a customer so that you can personally walk through the customer experience. Just click this link to access the demo: https://demo.allprowebtools.com/ In the upper right corner, click on the green "Demo Info...
by Kayla326
Sun Dec 05, 2021 10:41 am
Forum: Report a Bug
Topic: Tag quantity error
Replies: 2
Views: 183

Re: Tag quantity error

Emails cannot be sent to contacts who:
  • Do not have an email address
  • Have marked your emails as spam
  • Have an email address that was typed incorrectly
by Kayla326
Wed Nov 17, 2021 9:25 am
Forum: Help / How to use AllProWebTools
Topic: Over the limit?
Replies: 11
Views: 420

Re: Over the limit?

Yes, your current hourly limit is 500. You have sent a total of 756 emails.

Once you send an additional 245 emails you will be moved into the next tier of 1,000 emails sent per hour.
by Kayla326
Mon Nov 15, 2021 11:33 am
Forum: Report a Bug
Topic: PayPal Order missing from Console
Replies: 5
Views: 1884

Re: PayPal Order missing from Console

We will be happy to look into this for you! Please update your paypal password in the password manager as shown here:

by Kayla326
Tue Sep 21, 2021 4:41 pm
Forum: Help / How to use AllProWebTools
Topic: abandoned cart email sends
Replies: 4
Views: 1293

Re: abandoned cart email sends

The abandoned cart system is designed to send an email when a customer has not completed their purchase after 1 hour from putting an item in their cart. The expected configuration is to set the campaign to send the abandoned email "ASAP" - this will send an email to the customer within 2 hours encou...
by Kayla326
Wed Sep 08, 2021 11:31 am
Forum: Report a Bug
Topic: Sizing issue?
Replies: 3
Views: 850

Re: Sizing issue?

Are you using the AllProWebTools App or are you loging in from your phone on a web browser?
by Kayla326
Sat Aug 07, 2021 8:06 pm
Forum: Help / How to use AllProWebTools
Topic: Removing potential clients from campaign
Replies: 4
Views: 327

Re: Removing potential clients from campaign

You will find the answer to this question here: viewtopic.php?f=1&t=4609
by Kayla326
Wed Jul 21, 2021 5:31 pm
Forum: Help / How to use AllProWebTools
Topic: Charging Extra on Our Bill
Replies: 1
Views: 278

Re: Charging Extra on Our Bill

You will find the information you are looking for in the first paragraph on this page: https://www.allprowebtools.com/Usage-Rates/
by Kayla326
Mon Jul 05, 2021 10:21 am
Forum: Report a Bug
Topic: customer notes not displaying on printed invoice
Replies: 2
Views: 877

Re: customer notes not displaying on printed invoice

It appears you are using an older invoice template that does not support the newer invoicing features. Have you followed the instructions in this video? pSFuxzJSRNE When you change to a new template, you may need to contact Support Chat if your logo does not fit correctly. They can assist you with s...
by Kayla326
Thu Jun 24, 2021 2:39 pm
Forum: Report a Bug
Topic: invoice line item pricing incorrect
Replies: 1
Views: 768

Re: invoice line item pricing incorrect

Your requested adjustment has been made.
by Kayla326
Wed Jun 02, 2021 7:21 pm
Forum: Help / How to use AllProWebTools
Topic: Images not showing in images and file manager
Replies: 1
Views: 251

Re: Images not showing in images and file manager

The offending file has been removed. You can now access your images and files.
by Kayla326
Wed May 19, 2021 1:00 pm
Forum: Suggestions / Feature Requests
Topic: Membership Module Enhancements
Replies: 11
Views: 3359

Re: Membership Module Enhancements

Thank you for providing screenshots. It appears that some of the data that you are requesting is already appearing on the page. Are you requesting that the data appears in a different order? There are other data fields such as "Title" that are not currently appearing. You can add additional fields y...
by Kayla326
Tue Aug 04, 2020 5:18 pm
Forum: Report a Bug
Topic: Console keeps signing out
Replies: 19
Views: 4783

Re: Console keeps signing out

Thanks for sharing your screen today - once we were able to SEE this happen on your screen, we were able to address it right away! An issue was found for pages that take a while to load - some of these pages display a lot of data like all of the emails ever sent or the campaign manager. This may als...
by Kayla326
Wed Jun 24, 2020 12:05 pm
Forum: Help / How to use AllProWebTools
Topic: Conversion tracking
Replies: 1
Views: 782

Re: Conversion tracking

You can learn how to do this here: https://www.allprowebtools.com/Conversion-Tracking/
by Kayla326
Wed Jun 24, 2020 10:24 am
Forum: Help / How to use AllProWebTools
Topic: how to add our email contact to website footer
Replies: 9
Views: 3058

Re: how to add our email contact to website footer

Though this is not a recommended practice, you can add your email address after the tag #|-CompanyAddress-|# The reason that this is not recommended is that it exposes your email address to hackers and spammers which can drastically increase the amount of spam being sent to you. The recommend practi...
by Kayla326
Tue Jun 23, 2020 12:16 pm
Forum: Report a Bug
Topic: Reoccurring orders missing from contact management
Replies: 5
Views: 1748

Re: Reoccurring orders missing from contact management

You should be able to see the inactive order now.
by Kayla326
Fri Jun 05, 2020 1:11 pm
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 2019

Re: Submission box report missing download CSV option

All of our version information is publicly available on the forum here: http://allprowebtools.com/forum/viewforum.php?f=5
by Kayla326
Fri Jun 05, 2020 7:57 am
Forum: Report a Bug
Topic: Submission box report missing download CSV option
Replies: 6
Views: 2019

Re: Submission box report missing download CSV option

You can contact Support via chat or screenshare on June 15th to request the upgrade if your account has not already been upgraded.
by Kayla326
Thu May 28, 2020 8:01 am
Forum: Report a Bug
Topic: Special Characters in Sign Up Boxes
Replies: 3
Views: 1478

Re: Special Characters in Sign Up Boxes

Thanks so much for the suggestion! We will consider this for our next version.

Would anyone else like to upvote this feature?
by Kayla326
Wed May 27, 2020 3:25 pm
Forum: Suggestions / Feature Requests
Topic: Recurring tasks (options for how often)
Replies: 2
Views: 3524

Re: Recurring tasks (options for how often)

Thanks so much for the suggestion! We will consider this for our next version.

Would anyone else like to upvote this feature?
by Kayla326
Wed May 27, 2020 3:24 pm
Forum: Suggestions / Feature Requests
Topic: Delayed Task
Replies: 2
Views: 2150

Re: Delayed Task

Thanks so much for the suggestion! We will consider this for our next version.

Would anyone else like to upvote this feature?