Frequently Asked Questions

• Account reactivateClick to get answer
• Can't upload email list
• Want to restart campaignClick to get answer
• Email lands in spam inbox and didn't get remove from campaign Click to get answer
• When will my email get sent?Click to get answer
• Why is the card being charged monthly when I chose the annual plan?Click to get answer
• Subscription has been paid but do not have access to any of the tools
• Is it possible to upload 2 emails for one contact into a marketing campaign?

  Yes, but you can't upload 2 identical email address

• Want to download contact lists
• Can't download contact list
• But sometimes 9. Is taking too long

  Keep waiting

• Want to increase send limitClick to get answer
• Where/ how can I see what I pay for?
• Their customers received this message in email : The email that you sent: '' resulted in an error. The person that you sent your email to is no longer using AllProWebTools for email storage. Please ask the person that you emailed to discontinue forwarding their emails to: [email protected]. Here are the instructions from Google to turn off forwarding

  Click to get answer Thanks, we appreciate your help with this!
  Advising to follow the instruction

• If I had 7 emails in my Campaign and I deleted the last one what would happen?

  It will only send to the 6th

• Why my send limit was reset?

  Everytime you connect and reconnect from APWT-SMTP, this will reset the send limit

• Want to talk to Dave/Tommie

  Advising they will be available next week

• Want to set their own send limit without using prospecting pool

  Can't do - must create a smaller CSV file manually and upload new list every time you want to send out

• Can't log inClick to get answer
• Button for uploading a file is not working

  Try again with a different file format

• Want to make sure that the DNS/campaign is set up correctly.
  

  Start a screenshare

• Want to make sure that their campaign send email
  

  Start a screenshare

• How to change domain

  
  Click to get answer
  Click to get answer

• How to add new email address
• Does the support time expire
• Why is my email domain no longer valid?

  DNS records changed

• Want to pay less

  Advising to remove webtools

• Why did my sending limit go down to 100?

  Everytime you connect/reconnect/reinstated from APWT-SMTP, this will reset the send limit

• Send limit doesn't increased after sendingClick to get answer
• Email didn't get send - no sent notification

  Advising to check the SMTP

• No inbound email - receive email but didn't show up on APWT
• Can't start screenshare

  Refresh and try again

• How can I add people into a campaign?
• Can't start live chatClick to get answer
• What's the difference between each SMTP?Click to get answer
• How many emails get sent for the day?

  Go to the Reports > Email Reports > Emails Sent

• Do I have to change any DNS and TXT records to improve the open rate

  No

• What can I do if the reputation is at 0?Click to get answer
• What can I do to improve the sending reputation?Click to get answer
• How to schedule marketing campaign emails to deliver on specific days?

  Create the campaign on that day and set up your own sequence

• Want to upload email templates

  Upload the template file into the image and file manager - we will assist

• Why is my account suspendedClick to get answer
• What is bounced emailClick to get answer
• How long will the account be under review

  A few days without any spam complaints or bounces in a row (2-3 days)

• How do I unsubscribe specific emails that told me to stop emailing them
• Can't connect to MailgunClick to get answer
• Can't connect to SendgridClick to get answer
• Want to change the ‘From Email'
• Campaign setted up correctly but not running

  Advising SMTP issue

• The screenshare option is unavailable

  Refresh and try again
  

• Is it possible to disable or remove the gmail domain from the email domains page

  Go to the Reports > Email Reports > Email Domains

• What if I have more than one domain address on the set up?

  Only 1 domain can be used with APWT at the same time

• I don't want to watch video

  You can post on the forum

• Why customer received the 2nd email in the sequences before the set up time

  We do not recommend editing/deleting the campaign sequences when there are participants in the campaign already

• How to delete contacts

  We do not recommend doing so
  

• How to delete contacts that have just imported recently

  
  Advising to reupload so the system can retag
  

• How long does it take to increase send limit Click to get answer
• Can't send email

  Is there an error msg?

• Why would the SMTP just stop working on its own?

  You can contact the support team of the company you're paying for the SMTP service

• How to retag the same list

  Advising to reupload so the system can retag
  

• What is thisClick to get answer
• Do I have to pay for both APWT and Mailgun?

  Mailgun service is free of charge but they will ask for CC info upfront

• Can you help me set up?

  Start a screenshare
  

• Why is my bounce so high?Click to get answer
• Want to send emails to some of the contacts from the suppression list - not all because the whole list is not cleaned

  Advising to create a new CSV file then upload to a new tag

• How to add a batch of contact list that has the amount exceeded the campaign's send limit

  Create a smaller file manually or use the prospecting pool
  

• Contact because already received responses from MyEmailVerifier

  Start a screenshare
  

• Contact because already received responses from Mailgun

  Start a screenshare
  

• Contact because already received responses from Sendgrid

  Start a screenshare
  

• Contact because already received responses from Google

  Start a screenshare
  

• Is there a way to see the full schedule of when each campaign will be going out in one page?

  No said feature right now, they can post on the suggestion forum

• Want to cancelClick to get answer
• How to remove credit card from being charged any further?
• How to check the open rate
• How to know if the sent emails are going to spam?

  You can send the test email

• Want to know which DNS records belongs to All Pro web toolsClick to get answer

  Everything with amozonses in it

• None of contacts from CSV file gets upload

  Uncleaned list , no email address for some contacts

• Want to remove contacts from campaigns when they replied to an email

• If the active campaigns' sequences overlap, which emails get priority?

  Email from the first campaign that's going to run

• Is it possible to edit the name of a marketing campaign?

  Yes, you can click on the name of the campaign

• Does APWT's logo have to be there in the email and does it have to be so big?Click to get answer
• When will my domain be fully removed from the AllProWebTool system?

  Right away

• Want to delete a tag and all contacts associated with it
• Can't find the email training courseClick to get answer
• I have completed the training course, now what?

  You can make a written appeal to reinstate your APWT-SMTP(Click here) service

• Why are there no responses from my customers?Click to get answer
• When should I hear back after I filed the appeal from the email training course?

  A few days without any spam complaints or bounces in a row (2-3 days). You'll get an email says your account has been reactivated

• How is it possible that the next send date shows the date that has already passed but nothing gets sent?

  SMTP , do the test email , contact their SMTP provider , blacklisted

• Want someone to check my account out.Click to get answer
  Start a screenshare
  
• Want to remove contact from a campaign but can't find an identical email address seen in the email inbox on the APWT system

  Forwarding address - advising to check the unmatch email address first then advising to check the original mail that sent to their customers

• I have do not send campaigns on weekend activated but one of my campaigns next send show sunday. What to do?

  Nothing, the system will skip the weekend anyway

• I tried to purchase more time, but it's not working

  Refresh and try again - check CC

• How to change people in a tag to another tag in bulk?
• How do I remove the APWT logo from my emails?Click to get answer
• Want to be able to send more than 10K emails per day

  Contact support

• Want to update the payment information
• What if I don't tag people? Will emails go out anyway?

  no

• When it says "enter your website domain", is this the actual website of the business or is it the email address that we're going to use for sending emails?

  email address that we're going to use for sending emails

• Do you know if there is a way to do cold email marketing or if there is another email provider we can use besides Mailgun and Sendgrid?Click to get answer
• How to see the entire contact list?
• Unable to add new tags.

  Is there an error message?
  

• The prospecting pool is not sending people into the campaign.

  Advising to see if there're campaign sequences created and check the name of the campaign
  

• Can I have my email sent right now since the prospecting pool wasn't working properly?

  Yes, which campaign do you want to send? - assist them

• Can I now start to email again or I must wait?Click to get answer
• Want to integrate with phone.comClick to get answer
• Having issues setting up a marketing campaign

  Is there an error message? , Start a screenshare
  

• How to receive a refund for my last payment?Click to get answer
• What to do to proactively correct the messed up campaign sequences? Will it resolve itself? Is the only option to delete and recreate the campaign?

  Yes, the best practice is to delete and recreate the campaign

• How to ensure this issue doesn't happen again?

  Monitor the account before the scheduled time

• How to send a mass e-mail that filters my clients according to a specific tag?

  Set up email blast
  

• Some webtools has been removed last month and I would like to have everything reverted back

  You can see the history of webtools when you go to the ‘Settings' > ‘webtools' and look at the bottom right corner. You can see the list of activities there.

• How to delete untagged contacts

  Go the the ‘Contact' > ‘view all' > filter for ‘no tag' contacts > download the list > reupload the same list and suppressed them
  

• Is it possible to use more than one domain with 1 APWT account

  Yes but switching back and forth is needed. You can only use 1 at the same time

• Why is my account disabled from sending emails? Click to get answer
• Is it smart to just stop the campaign so emails stop bouncing?Click to get answer
• Can you give me the date we started AllPro?

  Check this on our end

• Can my account remain deactivated like before since I accidentally reactivated my account and that comes with activation fee

  Yes, absolutely

• Can you process the payment for my account?

  Advising them to click on the button to pay past due balance themselves or assist them from our end

• Want to see if there is a plan for only sending email campaigns or is it only the $195 rate?

  Advising they can remove the webtools they are not using - every one of them is a la carte

• how to grab screenshots on a mac device

  You can contact mac support

• Is there a way to manually remove someone from a campaign once they have responded by email
• How to access billing?
• How can I set up a login for another employee?
•